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CIS APM Exam Questions and Answers
100% Pass
Where does APM reside within ServiceNow - ANS ITBM
What is CSDM in the context of APM? - ANS ServiceNow's Common Services Data Model
(CSDM) is the guiding framework that the project team should use to design APM architecture.
CSDM introduces the 'Application Service' entity, which is a key connection point between
business applications and other entities in ServiceNow platform.
Business Capability - ANS A business capability is an expression of what a business does and
can do. ServiceNow uses business capability mapping to establish a CI relationship between the
business capability and its associated application or applications.
Business Application - ANS A business application is software used by business users to
perform a business function.
Application Service - ANS An application service is work or goods that are supported by an IT
infrastructure.
ServiceNow integrations with APM - ANS Surveys and Assessments
CMDB
Service Mapping
Discovery
Software Models
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, ©FYNDLAY 2025 ALL RIGHTS RESERVED
What problems can be solved by the ServiceNow APM application - ANS Pressure to cut
down the IT application budget
Too many business applications to track
No single repository of applications
Business value provided by an application is too subjective
Application Portfolio Management plugin name - ANS com.snc.apm
Content Packs for Performance Analytics for APM - ANS APM
APM and Problem Management
APM and Change Management
Financial Management for APM
Guided Setup steps for APM - ANS 1) Application Classification
2) Users and Roles
3) Application Assessment
4) Capabilities, Applications, & Business Services Inventory
5) Reports and Dashboards
6) Technology Portfolio Management
7) Scheduled Jobs
8) Community of Practice
Guided Setup steps for APM - Step 1 Application Classification - ANS In this step, you will
complete activities to set up the metadata used to classify the applications used in your
organization.
Guided Setup steps for APM - Step 2 Users and Roles - ANS In this step, you can perform bulk
imports of users and groups for use within APM. This is also where you assign roles to groups
and individuals.
©FYNDLAY 2
CIS APM Exam Questions and Answers
100% Pass
Where does APM reside within ServiceNow - ANS ITBM
What is CSDM in the context of APM? - ANS ServiceNow's Common Services Data Model
(CSDM) is the guiding framework that the project team should use to design APM architecture.
CSDM introduces the 'Application Service' entity, which is a key connection point between
business applications and other entities in ServiceNow platform.
Business Capability - ANS A business capability is an expression of what a business does and
can do. ServiceNow uses business capability mapping to establish a CI relationship between the
business capability and its associated application or applications.
Business Application - ANS A business application is software used by business users to
perform a business function.
Application Service - ANS An application service is work or goods that are supported by an IT
infrastructure.
ServiceNow integrations with APM - ANS Surveys and Assessments
CMDB
Service Mapping
Discovery
Software Models
©FYNDLAY 1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED
What problems can be solved by the ServiceNow APM application - ANS Pressure to cut
down the IT application budget
Too many business applications to track
No single repository of applications
Business value provided by an application is too subjective
Application Portfolio Management plugin name - ANS com.snc.apm
Content Packs for Performance Analytics for APM - ANS APM
APM and Problem Management
APM and Change Management
Financial Management for APM
Guided Setup steps for APM - ANS 1) Application Classification
2) Users and Roles
3) Application Assessment
4) Capabilities, Applications, & Business Services Inventory
5) Reports and Dashboards
6) Technology Portfolio Management
7) Scheduled Jobs
8) Community of Practice
Guided Setup steps for APM - Step 1 Application Classification - ANS In this step, you will
complete activities to set up the metadata used to classify the applications used in your
organization.
Guided Setup steps for APM - Step 2 Users and Roles - ANS In this step, you can perform bulk
imports of users and groups for use within APM. This is also where you assign roles to groups
and individuals.
©FYNDLAY 2
