ESSENTIALSbOFb ORGANIZATIONALbBEHAVIOR,b11THbEDITION,ROBBINSbTESTbBANK
Table of Contents
b b
Partb1:bPrologue
Chapterb1b–bIntroductionbtobOrganizationalbBehavior
Partb2:bThebIndividualbinbthebOrganization
Chapterb2b–
bAttitudesbandbJobbSatisfactionbChapterb3b–
bEmotionbandbMoods
Chapterb4b–bPersonalitybandbValues
Chapterb5b–
bPerception bandbIndividualbDecisionbMakingbChapterb6b–
bMotivationbConcepts
Chapterb7b–bMotivation:bFrombConceptbtobApplication
Partb3:bGroupsbinbthebOrganization
Chapterb8b–
bFoundationsbofbGroupbBehaviorbChapterb9b–
bUnderstandingbWorkbTeamsbChapterb10b–
bCommunication
Chapterb11b–
bLeadershipbChapterb12b–
bPowerbandbPolitics
Chapterb13b–bConflictbandbNegotiation
Partb4:bThebOrganizationbSystem
Chapterb14b–
bFoundationsbofbOrganizationbStructurebChapterb15b–
bOrganizationalbCulture
Chapterb16b–bOrganizationalbChangebandbStressbManagement
,EssentialsbofbOrganizationalbBehavior,b11eb(Robbins/Judge)
Chapterb1b IntroductionbtobOrganizationalbBehavior
1) Untilbtheblateb1980s,bbusinessbschoolbcurriculabemphasizedbthe
aspectsbofbmanagement.
A) ethical
B) people
C) technical
D) human
E) globalb
Answer:b C
Explanation:b C)bUntilbtheblateb1980s,bbusinessbschoolbcurriculabemphasizedbthebtechnicalbaspectsb
ofbmanagement,bfocusingbonbeconomics,baccounting,bfinance,bandbquantitativebtechniques.
Coursebworkbinbhumanbbehaviorbandbpeoplebskillsbreceivedbrelativelyblessbattention.bOverbthebpastbt
hreebdecades,bhowever,bbusinessbfacultybhavebcomebtobrealizebthebrolebthatbunderstandingbhumanbb
ehaviorbplaysbinbdeterminingbabmanager'sbeffectiveness,bandbrequiredbcoursesbonbpeoplebskillsbhave
bbeenbaddedbtobmanybcurricula.
Diff:b1 PagebRef:b1
Quest.bCategory:b Concept/Definitionalb
LO:b 1
2) Whichbofbthebfollowingbisbnotbabreasonbwhybbusinessbschoolsbhavebbegunbtobincludebclassesbonbo
rganizationalbbehavior?
A) tobincreasebmanagerbeffectivenessbinborganizations
B) tobhelpborganizationsbattractbtopbqualitybemployees
C) tobexpandborganizations'bconsultingbneeds
D) tobimprovebretentionbofbqualitybworkers
E) tobhelpbincreaseborganizations'bprofitsb
Answer:b C
Explanation:bC)bUnderstandingbhumanbbehaviorbplaysbanbimportantbrolebinbdeterminingbabmanage
r'sbeffectiveness.bDevelopingbmanagers'binterpersonalbskillsbhelpsborganizationsbattractbandbkeepbh
igh-
performingbemployees.bPositivebsocialbrelationshipsbarebassociatedbwithblowerbstressbatbworkbandbl
owerbturnover.bFinally,bcompaniesbwithbreputationsbasbgoodbplacesbtobworkbhavebbeenbfoundbtobge
neratebsuperiorbfinancialbperformance.bExpandingbabcompany'sbconsultingbneedsbisbnotbabpositivebr
easonbtobteachborganizationalbbehavior.
Diff:b2 PagebRef:b1-
2bObjective:b InterpersonalbSkil
ls
Quest.bCategory:b Concept/Definitionalb
LO:b 1
,3) isbthebstudybofbthebimpactbthatbindividuals,bgroups,bandbstructurebhavebonbbehaviorb
withinborganizations.
A) Leadership
B) Organizationalbstrategy
C) Performancebmanagement
D) Employeebrelations
E) Organizationalbbehavior
bAnswer:b E
Explanation:b E)bOrganizationalbbehaviorbisbthebfieldbofbstudybthatbinvestigatesbthebimpactbthatbindi
viduals,bgroups,bandbstructurebhavebonbbehaviorbwithinborganizations,bforbthebpurposebofbapplyingb
suchbknowledgebtowardbimprovingbanborganization'sbeffectiveness.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
4) WhichbofbthebfollowingbisbnotbabtopicborbconcernbrelatedbtobOB?
A) turnover
B) leaderbbehavior
C) productivity
D) management
E) familybbehavior
bAnswer:b E
Explanation:b E)bOBbisbconcernedbspecificallybwithbemployment-
relatedbsituationsbsuchbasbjobs,bwork,babsenteeism,bemploymentbturnover,bproductivity,bhumanbper
formance,bandbmanagement.bOBbincludesbthebcorebtopicsbofbmotivation,bleaderbbehaviorbandbpowe
r,binterpersonalbcommunication,bgroupbstructurebandbprocesses,bpersonality,bemotions,bvalues,batti
tudebdevelopment,bperception,bchangebprocesses,bconflictbandbnegotiation,bandbworkbdesign.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
, 5) WhichbofbthebfollowingbproblemsbwouldbanbOBbstudybbebleastblikelybtobfocusbon?
A) anbincreasebinbabsenteeismbatbabcertainbcompany
B) abfallbinbproductivitybinbonebshiftbofbabmanufacturingbplant
C) abdecreasebinbsalesbduebtobgrowingbforeignbcompetition
D) anbincreasebinbtheftbbybemployeesbatbabretailbstore
E) excessivebturnoverbamongbvolunteerbworkersbatbabnon-
profitborganizationbAnswer:b C
Explanation:bC)bOBbisbconcernedbspecificallybwithbemployment-
relatedbsituationsbsuchbasbjobs,bwork,babsenteeism,bemploymentbturnover,bproductivity,bhumanbp
erformance,bandbmanagement.bAbstudybofbforeignbcompetitionbwouldbnotbbebpartbofbanbOBbresear
chbproject.
Diff:b2bPagebRef:b2bAAC
SB:b AnalyticbSkills
Objective:b OrganizationalbBehaviorbQu
est.bCategory:b Application
LO:b 1
6) Whatbarebthebthreebprimarybdeterminantsbofbbehaviorbinborganizations?
A) profitbstructure,borganizationalbcomplexity,bandbjobbsatisfaction
B) individuals,bprofitbstructure,bandbjobbsatisfaction
C) individuals,bgroups,bandbjobbsatisfaction
D) groups,bstructure,bandbprofitbstructure
E) individuals,bgroups,bandbstructureb
Answer:b E
Explanation:bE)bOBbinvestigatesbthebimpactbthatbindividuals,bgroups,bandbstructurebhavebonbbehavi
orbwithinborganizations.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
7) Whichbofbthebfollowingbisbnotbabcorebtopicbofborganizationalbbehavior?
A) motivation
B) attitudebdevelopment
C) conflict
D) resourceballocation
E) workbdesign
bAnswer:b D
Explanation:bD)bOBbincludesbthebcorebtopicsbofbmotivation,bleaderbbehaviorbandbpower,binterperso
nalbcommunication,bgroupbstructurebandbprocesses,bpersonality,bemotions,bandbvalues,battitudebdev
elopmentbandbperception,bchangebprocesses,bconflictbandbnegotiation,bandbworkbdesign.bItbdoesbno
tbincludebresourceballocation.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
Table of Contents
b b
Partb1:bPrologue
Chapterb1b–bIntroductionbtobOrganizationalbBehavior
Partb2:bThebIndividualbinbthebOrganization
Chapterb2b–
bAttitudesbandbJobbSatisfactionbChapterb3b–
bEmotionbandbMoods
Chapterb4b–bPersonalitybandbValues
Chapterb5b–
bPerception bandbIndividualbDecisionbMakingbChapterb6b–
bMotivationbConcepts
Chapterb7b–bMotivation:bFrombConceptbtobApplication
Partb3:bGroupsbinbthebOrganization
Chapterb8b–
bFoundationsbofbGroupbBehaviorbChapterb9b–
bUnderstandingbWorkbTeamsbChapterb10b–
bCommunication
Chapterb11b–
bLeadershipbChapterb12b–
bPowerbandbPolitics
Chapterb13b–bConflictbandbNegotiation
Partb4:bThebOrganizationbSystem
Chapterb14b–
bFoundationsbofbOrganizationbStructurebChapterb15b–
bOrganizationalbCulture
Chapterb16b–bOrganizationalbChangebandbStressbManagement
,EssentialsbofbOrganizationalbBehavior,b11eb(Robbins/Judge)
Chapterb1b IntroductionbtobOrganizationalbBehavior
1) Untilbtheblateb1980s,bbusinessbschoolbcurriculabemphasizedbthe
aspectsbofbmanagement.
A) ethical
B) people
C) technical
D) human
E) globalb
Answer:b C
Explanation:b C)bUntilbtheblateb1980s,bbusinessbschoolbcurriculabemphasizedbthebtechnicalbaspectsb
ofbmanagement,bfocusingbonbeconomics,baccounting,bfinance,bandbquantitativebtechniques.
Coursebworkbinbhumanbbehaviorbandbpeoplebskillsbreceivedbrelativelyblessbattention.bOverbthebpastbt
hreebdecades,bhowever,bbusinessbfacultybhavebcomebtobrealizebthebrolebthatbunderstandingbhumanbb
ehaviorbplaysbinbdeterminingbabmanager'sbeffectiveness,bandbrequiredbcoursesbonbpeoplebskillsbhave
bbeenbaddedbtobmanybcurricula.
Diff:b1 PagebRef:b1
Quest.bCategory:b Concept/Definitionalb
LO:b 1
2) Whichbofbthebfollowingbisbnotbabreasonbwhybbusinessbschoolsbhavebbegunbtobincludebclassesbonbo
rganizationalbbehavior?
A) tobincreasebmanagerbeffectivenessbinborganizations
B) tobhelpborganizationsbattractbtopbqualitybemployees
C) tobexpandborganizations'bconsultingbneeds
D) tobimprovebretentionbofbqualitybworkers
E) tobhelpbincreaseborganizations'bprofitsb
Answer:b C
Explanation:bC)bUnderstandingbhumanbbehaviorbplaysbanbimportantbrolebinbdeterminingbabmanage
r'sbeffectiveness.bDevelopingbmanagers'binterpersonalbskillsbhelpsborganizationsbattractbandbkeepbh
igh-
performingbemployees.bPositivebsocialbrelationshipsbarebassociatedbwithblowerbstressbatbworkbandbl
owerbturnover.bFinally,bcompaniesbwithbreputationsbasbgoodbplacesbtobworkbhavebbeenbfoundbtobge
neratebsuperiorbfinancialbperformance.bExpandingbabcompany'sbconsultingbneedsbisbnotbabpositivebr
easonbtobteachborganizationalbbehavior.
Diff:b2 PagebRef:b1-
2bObjective:b InterpersonalbSkil
ls
Quest.bCategory:b Concept/Definitionalb
LO:b 1
,3) isbthebstudybofbthebimpactbthatbindividuals,bgroups,bandbstructurebhavebonbbehaviorb
withinborganizations.
A) Leadership
B) Organizationalbstrategy
C) Performancebmanagement
D) Employeebrelations
E) Organizationalbbehavior
bAnswer:b E
Explanation:b E)bOrganizationalbbehaviorbisbthebfieldbofbstudybthatbinvestigatesbthebimpactbthatbindi
viduals,bgroups,bandbstructurebhavebonbbehaviorbwithinborganizations,bforbthebpurposebofbapplyingb
suchbknowledgebtowardbimprovingbanborganization'sbeffectiveness.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
4) WhichbofbthebfollowingbisbnotbabtopicborbconcernbrelatedbtobOB?
A) turnover
B) leaderbbehavior
C) productivity
D) management
E) familybbehavior
bAnswer:b E
Explanation:b E)bOBbisbconcernedbspecificallybwithbemployment-
relatedbsituationsbsuchbasbjobs,bwork,babsenteeism,bemploymentbturnover,bproductivity,bhumanbper
formance,bandbmanagement.bOBbincludesbthebcorebtopicsbofbmotivation,bleaderbbehaviorbandbpowe
r,binterpersonalbcommunication,bgroupbstructurebandbprocesses,bpersonality,bemotions,bvalues,batti
tudebdevelopment,bperception,bchangebprocesses,bconflictbandbnegotiation,bandbworkbdesign.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
, 5) WhichbofbthebfollowingbproblemsbwouldbanbOBbstudybbebleastblikelybtobfocusbon?
A) anbincreasebinbabsenteeismbatbabcertainbcompany
B) abfallbinbproductivitybinbonebshiftbofbabmanufacturingbplant
C) abdecreasebinbsalesbduebtobgrowingbforeignbcompetition
D) anbincreasebinbtheftbbybemployeesbatbabretailbstore
E) excessivebturnoverbamongbvolunteerbworkersbatbabnon-
profitborganizationbAnswer:b C
Explanation:bC)bOBbisbconcernedbspecificallybwithbemployment-
relatedbsituationsbsuchbasbjobs,bwork,babsenteeism,bemploymentbturnover,bproductivity,bhumanbp
erformance,bandbmanagement.bAbstudybofbforeignbcompetitionbwouldbnotbbebpartbofbanbOBbresear
chbproject.
Diff:b2bPagebRef:b2bAAC
SB:b AnalyticbSkills
Objective:b OrganizationalbBehaviorbQu
est.bCategory:b Application
LO:b 1
6) Whatbarebthebthreebprimarybdeterminantsbofbbehaviorbinborganizations?
A) profitbstructure,borganizationalbcomplexity,bandbjobbsatisfaction
B) individuals,bprofitbstructure,bandbjobbsatisfaction
C) individuals,bgroups,bandbjobbsatisfaction
D) groups,bstructure,bandbprofitbstructure
E) individuals,bgroups,bandbstructureb
Answer:b E
Explanation:bE)bOBbinvestigatesbthebimpactbthatbindividuals,bgroups,bandbstructurebhavebonbbehavi
orbwithinborganizations.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
7) Whichbofbthebfollowingbisbnotbabcorebtopicbofborganizationalbbehavior?
A) motivation
B) attitudebdevelopment
C) conflict
D) resourceballocation
E) workbdesign
bAnswer:b D
Explanation:bD)bOBbincludesbthebcorebtopicsbofbmotivation,bleaderbbehaviorbandbpower,binterperso
nalbcommunication,bgroupbstructurebandbprocesses,bpersonality,bemotions,bandbvalues,battitudebdev
elopmentbandbperception,bchangebprocesses,bconflictbandbnegotiation,bandbworkbdesign.bItbdoesbno
tbincludebresourceballocation.
Diff:b1 PagebRef:b2
Objective:bOrganizationalbBehaviorbQu
est.bCategory:b Concept/DefinitionalbL
O:b 1
