UHC Ethics and Compliance Test 2025 Questions and
Answers
In terms of events, which of the following is true?
Agents must only report formal marketing/sales events UnitedHealthcare.
Agents must only report informal marketing/sales events to UnitedHealthcare.
Agents must only report formal and informal marketing/sales events to
UnitedHealthcare. - ANS-...
When completing an enrollment application in LEAN, why is an agent prohibited from
entering his or her own email address in a field available for the consumer's email
address?
The consumer/member would not receive plan related correspondence intended for
him/her.
The enrollment application may be denied.
The agent may experience commission payment processing issues. - ANS-The
consumer/member would not receive plan related correspondence intended for him/her.
Which election period runs from October 15 to December 7 and allows consumers to
elect to join a Medicare Advantage Plan or switch to a different plan?
Open Enrollment Period (OEP)
Special Election Period (SEP)
Initial Coverage Election Period (ICEP)
Annual Election Period (AEP) - ANS-Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute
at a marketing/sales event?
Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
Pens and notepads that contain the agent's contact information.
5-dollar gift cards to an in-network pharmacy.
Generic business reply cards for Medicare products. - ANS-5-dollar gift cards to an in-
network pharmacy.
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does Jake
need to obtain a Scope of Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and wife.
Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
No, because the Nelsons are current members.
No, because the Nelsons walked into his office instead of scheduling an appointment in
their home. - ANS-Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health improvement
and wellness.
Answers
In terms of events, which of the following is true?
Agents must only report formal marketing/sales events UnitedHealthcare.
Agents must only report informal marketing/sales events to UnitedHealthcare.
Agents must only report formal and informal marketing/sales events to
UnitedHealthcare. - ANS-...
When completing an enrollment application in LEAN, why is an agent prohibited from
entering his or her own email address in a field available for the consumer's email
address?
The consumer/member would not receive plan related correspondence intended for
him/her.
The enrollment application may be denied.
The agent may experience commission payment processing issues. - ANS-The
consumer/member would not receive plan related correspondence intended for him/her.
Which election period runs from October 15 to December 7 and allows consumers to
elect to join a Medicare Advantage Plan or switch to a different plan?
Open Enrollment Period (OEP)
Special Election Period (SEP)
Initial Coverage Election Period (ICEP)
Annual Election Period (AEP) - ANS-Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute
at a marketing/sales event?
Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
Pens and notepads that contain the agent's contact information.
5-dollar gift cards to an in-network pharmacy.
Generic business reply cards for Medicare products. - ANS-5-dollar gift cards to an in-
network pharmacy.
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does Jake
need to obtain a Scope of Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and wife.
Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
No, because the Nelsons are current members.
No, because the Nelsons walked into his office instead of scheduling an appointment in
their home. - ANS-Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health improvement
and wellness.
