A breach of confidentiality is considered unethical and illegal and is prohibited by which
of the following? - ANSWER-HIPPA
A medical assistant suspects a young patient is the victim of child abuse; signs of abuse
are also the finding of the examining physician. What should the medical assistant and
physician do? - ANSWER-document findings in the medical record and report it to the
proper authorities
A medical office's policy regarding the length of time for retaining patient files should be
based on which of the following laws? - ANSWER-statute of limitations
A patient agrees to and signs a written payment plan because of the high cost of
cosmetic surgery. The payments are to be for 7 months and 7 installments of $95. What
is the legislative act that gives the requirement for the written payment plan? -
ANSWER-truth in lending act
A patient's unreasonable conduct resulted in injury to himself, and he has filed a claim
of medical malpractice against his physician. What is the term for the finding for when/if
the court determine the patient to be fully or partially at fault - ANSWER-contributory
negligence
A routine analysis of urine is made up which of the following sets of examinations? -
ANSWER-microscopic, chemical, physical
A setup for venipuncture should always include extras of which of the following -
ANSWER-vacuum tubes
A urine specimen was collected and then left standing for more than 1 hour. Bacteria
grew, and the pH of the urine became which of the following? - ANSWER-alkaline
According to OSHA, medical personnel must wear PPE when they have contact with
which of the following? - ANSWER-blood
According to the law, which statement is FALSE regarding financial responsibilities for
patients? - ANSWER-If a mother refuses to pay for her treatments, her adult son is
responsible for payment
After you have washed your hands, put on PPE, and assembled the equipment and
supplies, what is your next step in obtaining a capillary blood sample? - ANSWER-
identify the patient
All of the following demonstrate quality control. What is the exception? - ANSWER-
treating every customer properly
, Any breach by medical office staff of patient confidentiality may result in which of the
following charges? - ANSWER-negligence
Any breached federal or state narcotics laws are considered which type of offense? -
ANSWER-criminal acts
How often should quality control test be done for procedures performed in the office? -
ANSWER-daily
How would a medical provider can avoid patient abandonment? - ANSWER-giving
formal notice of withdrawal from the established patient
If a patient normally drinks 10 or more 8-oz glasses of water each day; urine would most
likely be which color? - ANSWER-straw
If a patient were to sue a physician for dereliction of duty, what would the patient have
to prove regarding the actions of the physician? - ANSWER-did not conform to the
acceptable standard of care
If a physician simply decided to stop providing care for his or her noncompliant patient
without following the appropriate legal steps, the patient could file a lawsuit against the
physician on which of the following grounds? - ANSWER-abandonment
If you are mailing information that is meant to be "CONFIDENTIAL," where should the
notation be typed on the envelope? - ANSWER-three lines below the return address
If you have an appointment scheduled for a patient who speaks English as a second
language, which communication technique would be the most effective at the time of
their visit to your office? - ANSWER-having an interpreter present
In order to have the best therapeutic communication, what should the medical assistant
do? - ANSWER-accept each patient's particular attributes
In the examination room, the patient tells you the reason for the office visit. Which of the
following terms defines the best response from you that will promote positive
communication? - ANSWER-feedback
Initiating and responding in a calm professional manner when communicating with
others is known as which of the following? - ANSWER-diplomacy
Medical record copies may be released to any one of the following. EXCEPT whom? -
ANSWER-the husband or wife of the patient
Never leave a tourniquet on the arm for longer than how many seconds? - ANSWER-60
seconds