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Which of the following is true about Pre-Boot System Diagnostics? (Select 3) - CORRECT ANSWER-
When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System
Diagnostics tests.
A customer is getting a "No bootable device found" message while powering on the system. Which
option under the BIOS would help to fix this issue? - CORRECT ANSWER-Boot Configuration.
Which of these are a part of the recommended practices while attending service calls? (Select 2) -
CORRECT ANSWER-Whenever possible, swap with a good known part to test functionality.
, Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics Quick
Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) - CORRECT ANSWER-ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - CORRECT ANSWER-Place the box on a secure
surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or
bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2) -
CORRECT ANSWER-Hard Disk Drive with password set.
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) - CORRECT ANSWER-Power on
the system. When the Dell logo appears, tap the F12 key to access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic components of the system? -
CORRECT ANSWER-Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops? (Select 2) - CORRECT
ANSWER-AC Adapter
Frayed pins