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what happens with data mining
discovers patterns and relationships hidden in data by using advanced statistical analysis and
modeling techniques
data warehouse
an assembly of disparate data from all over the company, which is then transformed into a
consistent state for business decisions
types of available data
product sales
transaction (scanner) data
complaint data, 1-800 calls
satisfaction surveys
sales reports
demographics and psychographics
strategic objectives of data mining
customer profiling
lost customer analysis
market basket analysis
contribution analysis
customer profiling
Identifying the characteristics of a "good" customer with the goal of retaining those who are
and predicting those who will/could become one.
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, lost customer analysis
Determining the characteristics of customers who have left for a competitor so that the
company can act to retain customers who are at risk of leaving.
market basket analysis
Helps retailers understand which products are purchased to together.
Contribution Analysis
Examining the profitability of specific products purchased by customers or customer segments.
Marketing is the process by which companies _________ and build strong customer
relationships in order to ______
create value for customers; capture value from customers in return
what is included in a broad definition of marketing
creating customer value, building customer relationships, and engaging customers
the first step of the marketing process is to _____
understand the marketplace, which includes customer needs and wants
the marketing process involves five steps. the first four steps focus on ____
creating value for customers
the marketing process consist of five key steps. What is the first step?
understand the marketplace and customer needs and wants.
the marketing process consists of five key steps. in the final step of the five step process, the
company reaps the rewards of strong customer relationships by ________
capturing value from customers
which of the following correctly identifies the five core customer and marketplace concepts
needs, wants, and demands; market offerings; value and satisfaction; exchanges and
relationships; and markets
which of the following represent market offerings
market offerings combine products, services, information, or experiences and satisfy a need or
want
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