HCA-105 FINAL EXAM STUDY GUIDE UPDATED QUESTIONS
AND ANSWERS
What option is an example if clinical supplies: - CORRECT ANSWER✅✅✅needles, syringes
The primary purpose of the American Association of Medical Assistants (AAMA) is to: - CORRECT
ANSWER✅✅✅raise the standards of professionalism
Rules or guidelines that dictate the day-today operations of the office are called: - CORRECT
ANSWER✅✅✅the policies and procedures
General practitioners are also known as: - CORRECT ANSWER✅✅✅PCP
A payment made by the medical office for goods or services purchased is considered: - CORRECT
ANSWER✅✅✅Accounts payable
A_____ transmits images from documents to computer files via a photocopier: - CORRECT
ANSWER✅✅✅scanner
Common office equipment found in the medical office include all of the following except: - CORRECT
ANSWER✅✅✅storage containers
Part of the patient registration process includes the registration form and: - CORRECT
ANSWER✅✅✅medical history form
The Fair Debt Collections Practices Act of 1977: - CORRECT ANSWER✅✅✅governs the methods that
can be used to collect unpaid debts
When scheduling multiple advance appointments for the same patient, the medical assistant should: -
CORRECT ANSWER✅✅✅try to schedule on the same day of the week at the same time of day
, ______are personal qualities and behaviors that enhance interpersonal communication, job
performance, and job prospects: - CORRECT ANSWER✅✅✅soft skills
Unpredictable or unexpected small expenditures that occur in the medical office can be covered by: -
CORRECT ANSWER✅✅✅petty cash
Scheduling two patients at the same time with the same physician is called: - CORRECT
ANSWER✅✅✅double booking
In a small medical office, administrative supplies are generally kept: - CORRECT ANSWER✅✅✅near
the areas where they are used
All of the following are daily opening procedures in a medical office expect: - CORRECT
ANSWER✅✅✅computers are logged off and shut down
A collection of documents that can bring to an interview is: - CORRECT ANSWER✅✅✅portfolio
Desired professional behaviors include: - CORRECT ANSWER✅✅✅professional appearance and
punctuality
Patients experiencing hardship may include: - CORRECT ANSWER✅✅✅uninsured, elderly, and
limited income
The contents of a first-aid kit can include: - CORRECT ANSWER✅✅✅hand sanitizer, aspirin, glucose
tablets
Which of the following is the best definition of networking? - CORRECT ANSWER✅✅✅building
alliances that generate opportunities
Why are internal audits of medical records (chart) advisable for every medical office? - CORRECT
ANSWER✅✅✅verify the charges billed to the insurance company
AND ANSWERS
What option is an example if clinical supplies: - CORRECT ANSWER✅✅✅needles, syringes
The primary purpose of the American Association of Medical Assistants (AAMA) is to: - CORRECT
ANSWER✅✅✅raise the standards of professionalism
Rules or guidelines that dictate the day-today operations of the office are called: - CORRECT
ANSWER✅✅✅the policies and procedures
General practitioners are also known as: - CORRECT ANSWER✅✅✅PCP
A payment made by the medical office for goods or services purchased is considered: - CORRECT
ANSWER✅✅✅Accounts payable
A_____ transmits images from documents to computer files via a photocopier: - CORRECT
ANSWER✅✅✅scanner
Common office equipment found in the medical office include all of the following except: - CORRECT
ANSWER✅✅✅storage containers
Part of the patient registration process includes the registration form and: - CORRECT
ANSWER✅✅✅medical history form
The Fair Debt Collections Practices Act of 1977: - CORRECT ANSWER✅✅✅governs the methods that
can be used to collect unpaid debts
When scheduling multiple advance appointments for the same patient, the medical assistant should: -
CORRECT ANSWER✅✅✅try to schedule on the same day of the week at the same time of day
, ______are personal qualities and behaviors that enhance interpersonal communication, job
performance, and job prospects: - CORRECT ANSWER✅✅✅soft skills
Unpredictable or unexpected small expenditures that occur in the medical office can be covered by: -
CORRECT ANSWER✅✅✅petty cash
Scheduling two patients at the same time with the same physician is called: - CORRECT
ANSWER✅✅✅double booking
In a small medical office, administrative supplies are generally kept: - CORRECT ANSWER✅✅✅near
the areas where they are used
All of the following are daily opening procedures in a medical office expect: - CORRECT
ANSWER✅✅✅computers are logged off and shut down
A collection of documents that can bring to an interview is: - CORRECT ANSWER✅✅✅portfolio
Desired professional behaviors include: - CORRECT ANSWER✅✅✅professional appearance and
punctuality
Patients experiencing hardship may include: - CORRECT ANSWER✅✅✅uninsured, elderly, and
limited income
The contents of a first-aid kit can include: - CORRECT ANSWER✅✅✅hand sanitizer, aspirin, glucose
tablets
Which of the following is the best definition of networking? - CORRECT ANSWER✅✅✅building
alliances that generate opportunities
Why are internal audits of medical records (chart) advisable for every medical office? - CORRECT
ANSWER✅✅✅verify the charges billed to the insurance company
