OPMA 3306 OPERATIONS MANAGEMENT 3 Hours ALL ABOUT EXAM 1 QUESTIONS AND ANSWERS MULTIPLE CHOICE VERSION University of Texas, Arlington

OPMA 3306 OPERATIONS MANAGEMENT 3 Hours ALL ABOUT EXAM 1 QUESTIONS AND ANSWERS MULTIPLE CHOICE VERSION University of Texas, Arlington CH1: Operations and Supply Chain Management One reason for studying operations and supply chain management (OSCM) is which of the following? a) OSCM is essential for understanding organizational behavior b) Most business graduates do OSCM work regardless of their job title c) All managers should understand the basic principles that guide the design of transformation processes. d) OSCM is a required course in all business degree programs e) OSCM is the most rigorous business discipline The Goods-Services Continuum consists of which set of the following categories? a) No goods, some goods, even mix, some service, no service b) Pure goods, core goods, core services, pure services c) No service, some service, good service, excellent service d) Self-service, help desk service, face-to-face service, service- with-a-simle e) None of the above Which of the following are defined as core goods? a) Chemicals b) Airlines c) Data storage systems d) Hotels e) None of the above Current issues in OSCM do not include: a) Coordinating relationships between organizations. b) Making senior management aware that OSCM can be a competitive weapon. c) The triple bottom line. d) Managing customer touch points. e) Increasing global supply chain employment. Which of the following are not listed in the text as jobs in OSCM? a) Department store manager b) Project manager c) Hospital administrator d) Data Center manager e) Call center manager