Cintas HRM Certification Exam Questions with Correct Answers Graded A+
What are the 3 elements of the Cintas Culture - Answers 1. Principle Objective
2. Corporate Character
3. Management System
Recite the Principle Objective - Answers We will exceed our customer's expectations to maximize the
long term value of Cintas for it's shareholders and working partners.
What are some ways you can ensure the Cintas Corporate Culture is kept alive at your location? -
Answers Leading by example, talking about/teaching about our culture, meticulous hiring, Reading spirit
is the difference, Spirit Days, Engagement and Endearment events.
Provide an Outline of the Cintas Vision - Answers 1. To be recognized as a company that insists on
honesty and integrity in everything we do.
2. To have a talented, diverse, and engaged team of partners who work safely, are compatible with our
culture and enjoy what they do.
3. To constantly increase our market share in each of our businesses.
4. To penetrate our customer base with all the products and services we provide.
5. To take advantage of international expansion opportunities where markets provide for long term
profitable growth
6. To identify additional products and services so that we can ultimately provide a product or service to
every business in North America.
On the Corporate WOR what are the numbers that are important for an HR leader to know? - Answers
Total Revenue, Net Income, New Business, Internal Growth, Projections
Using the WOR, how do you know if your location is "Winning the Week"? - Answers Actual vs.
Projections
Describe how a Salary Justification Form (SJF) gets approved. - Answers Completed by the Hiring
Manager, Sent to Comp, FLA and SLA for review and approval
What are the qualification for OAA and who qualifies? - Answers Top 50 locations
Internal Growth Min. - Must be >8%
Profit before selling Min. - 23%+
Accounting Audit: 80%+
, Min Revenue: $8 Mil
TIR - 2.75 or less
Total Recurring Rental New Business - Meets or exceeds projections OR >15% contribution
OAA Policy Number - Answers C - 116
Describe the Sales Commission Plan - Answers S - 2210. The base is 41000, 13 week training period. You
make commission on everything you sell. The multiplier is based on what items you sell (garments
higher multiplier), car package
How can a sales partner maximize their compensation - Answers Bonus structure - tiered payouts
When is commission paid out? - Answers Monthly - typically paid out on the 3rd Friday of the month.
Where can you find the qualifying information for Sales Summit? - Answers S - 2215 Exhibit A
Are there any disqualifies for Sales Summit? - Answers If a partner has an at-fault auto accident.
What is a sales Captain? - Answers Policy S - 2504
The captain's club is a development program for peak performers. The intent is to provide specific
leadership development.
How does a partner become a sales captain? - Answers The Sales Rep must be nominated by Sales
Manager, Application form (S-2405 Exhibit A) completed and submitted by the applicant, Letter of
recommendation from GM, Interview with Captain's club selection committee (sales direction and sales
VP), Sales VP to conduct Field Ride with the Captain's Club Candidate.
What is RBS? - Answers Requirement Based Selling - It's a tailored approach to meet a specific
customer's needs.
For an SSR, what are seconds that count? - Answers Taking the time to make a lasting impression with a
customer. You can use the GREAT model:
Greet the Customer
Reach out the the Right Contact
Explaining the Service
Ask if there is anything else Cintas can do for them,
Thanking the customer
Please state the SSR Pay Plan Policy number applicable to your location. - Answers R -3702
What are the 3 elements of the Cintas Culture - Answers 1. Principle Objective
2. Corporate Character
3. Management System
Recite the Principle Objective - Answers We will exceed our customer's expectations to maximize the
long term value of Cintas for it's shareholders and working partners.
What are some ways you can ensure the Cintas Corporate Culture is kept alive at your location? -
Answers Leading by example, talking about/teaching about our culture, meticulous hiring, Reading spirit
is the difference, Spirit Days, Engagement and Endearment events.
Provide an Outline of the Cintas Vision - Answers 1. To be recognized as a company that insists on
honesty and integrity in everything we do.
2. To have a talented, diverse, and engaged team of partners who work safely, are compatible with our
culture and enjoy what they do.
3. To constantly increase our market share in each of our businesses.
4. To penetrate our customer base with all the products and services we provide.
5. To take advantage of international expansion opportunities where markets provide for long term
profitable growth
6. To identify additional products and services so that we can ultimately provide a product or service to
every business in North America.
On the Corporate WOR what are the numbers that are important for an HR leader to know? - Answers
Total Revenue, Net Income, New Business, Internal Growth, Projections
Using the WOR, how do you know if your location is "Winning the Week"? - Answers Actual vs.
Projections
Describe how a Salary Justification Form (SJF) gets approved. - Answers Completed by the Hiring
Manager, Sent to Comp, FLA and SLA for review and approval
What are the qualification for OAA and who qualifies? - Answers Top 50 locations
Internal Growth Min. - Must be >8%
Profit before selling Min. - 23%+
Accounting Audit: 80%+
, Min Revenue: $8 Mil
TIR - 2.75 or less
Total Recurring Rental New Business - Meets or exceeds projections OR >15% contribution
OAA Policy Number - Answers C - 116
Describe the Sales Commission Plan - Answers S - 2210. The base is 41000, 13 week training period. You
make commission on everything you sell. The multiplier is based on what items you sell (garments
higher multiplier), car package
How can a sales partner maximize their compensation - Answers Bonus structure - tiered payouts
When is commission paid out? - Answers Monthly - typically paid out on the 3rd Friday of the month.
Where can you find the qualifying information for Sales Summit? - Answers S - 2215 Exhibit A
Are there any disqualifies for Sales Summit? - Answers If a partner has an at-fault auto accident.
What is a sales Captain? - Answers Policy S - 2504
The captain's club is a development program for peak performers. The intent is to provide specific
leadership development.
How does a partner become a sales captain? - Answers The Sales Rep must be nominated by Sales
Manager, Application form (S-2405 Exhibit A) completed and submitted by the applicant, Letter of
recommendation from GM, Interview with Captain's club selection committee (sales direction and sales
VP), Sales VP to conduct Field Ride with the Captain's Club Candidate.
What is RBS? - Answers Requirement Based Selling - It's a tailored approach to meet a specific
customer's needs.
For an SSR, what are seconds that count? - Answers Taking the time to make a lasting impression with a
customer. You can use the GREAT model:
Greet the Customer
Reach out the the Right Contact
Explaining the Service
Ask if there is anything else Cintas can do for them,
Thanking the customer
Please state the SSR Pay Plan Policy number applicable to your location. - Answers R -3702
