CLEET PHASE 2
What are the responsibilities of the security guard during or after an incident or offence? -
ANS-Observe and report
What could happen to you if you are convicted of impersonating a peace officer? - ANS-All of
the above (fine, prison, license revocation)
Whom do security guards represent? - ANS-Their employer and their employer's clients
Public relations skills help you to effectively perform those duties which involve: - ANS-Other
people
Which of the following is a true statement about a security guard's relationship to the public or
client employees? - ANS-Security officers enforce the client's rules, policies, and procedures
Which of the following actions demonstrates good public relations? - ANS-Enforcing all rules,
policies, and procedures without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized by your
employer)? - ANS-No
Maintaining a good physical appearance means? - ANS-Being well-groomed
Maintaining a professional work area means: - ANS-Keeping desks and counters clean and
organized
How should you respond to people who try to use their friendship with you? - ANS-Be fair
Which of the following words does not describe a guideline for communication with other
people? - ANS-Aggressive
How should you speak to communicate across language barriers? - ANS-Clearly and slowly
Which of the following words does not represent a guideline for communicating across language
barriers? - ANS-Shout
How can you maintain your professionalism when communicating with the media? - ANS-Be
pleasant at all times
, What is the proper response to answer questions from the media? - ANS-Refer media
representatives to your supervisor
In addition to being understanding when making a court appearance, you should also: -
ANS-Be yourself
What is one way of maintaining your credibility during a court appearance? - ANS-Projecting a
professional image
Should you hang up the telephone first? - ANS-No
If you answer the telephone, and the person the caller wants cannot be reached, what should
you do? - ANS-Explain the reason the person may not be reached
When reporting an emergency over the telephone, you should: - ANS-Follow all directions
given by the emergency dispatcher
At what level should you speak when using a radio? - ANS-Just above normal conversation
level
Which of the following is commonly a responsibility for assisting the public? - ANS-Directing
visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in quieting a dispute? -
ANS-You are an outsider to the argument
Two customers at your employer's store get your attention because of their tone of voice and
because you can hear them from some distance away. As you approach the customers, you
decide that they are in fact arguing over something. Other customers are staring at the two
people who are arguing. What should be your first response? - ANS-Calmly explain that the
dispute is disturbing others
You are working as a security guard at the Happy Valley apartment complex. While at your post
one evening at 6:45pm, you receive a telephone call from a resident of the complex about a
very loud argument in Building C, Apartment 7. As you approach the apartment, you can hear
the argument clearly. The husband answers the door after you have knocked twice. When the
door finally opens, you can see past the husband's shoulder into the kitchen and notice that the
womaninside is visibly shaken nd crying. what should you do? - ANS-Gently but firmly advise
the participants to resolve their argument quietly
Which of the following is a common fixed post duty? - ANS-Monitoring cameras
Which of the following is a common fixed post duty? - ANS-Controlling access
What are the responsibilities of the security guard during or after an incident or offence? -
ANS-Observe and report
What could happen to you if you are convicted of impersonating a peace officer? - ANS-All of
the above (fine, prison, license revocation)
Whom do security guards represent? - ANS-Their employer and their employer's clients
Public relations skills help you to effectively perform those duties which involve: - ANS-Other
people
Which of the following is a true statement about a security guard's relationship to the public or
client employees? - ANS-Security officers enforce the client's rules, policies, and procedures
Which of the following actions demonstrates good public relations? - ANS-Enforcing all rules,
policies, and procedures without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized by your
employer)? - ANS-No
Maintaining a good physical appearance means? - ANS-Being well-groomed
Maintaining a professional work area means: - ANS-Keeping desks and counters clean and
organized
How should you respond to people who try to use their friendship with you? - ANS-Be fair
Which of the following words does not describe a guideline for communication with other
people? - ANS-Aggressive
How should you speak to communicate across language barriers? - ANS-Clearly and slowly
Which of the following words does not represent a guideline for communicating across language
barriers? - ANS-Shout
How can you maintain your professionalism when communicating with the media? - ANS-Be
pleasant at all times
, What is the proper response to answer questions from the media? - ANS-Refer media
representatives to your supervisor
In addition to being understanding when making a court appearance, you should also: -
ANS-Be yourself
What is one way of maintaining your credibility during a court appearance? - ANS-Projecting a
professional image
Should you hang up the telephone first? - ANS-No
If you answer the telephone, and the person the caller wants cannot be reached, what should
you do? - ANS-Explain the reason the person may not be reached
When reporting an emergency over the telephone, you should: - ANS-Follow all directions
given by the emergency dispatcher
At what level should you speak when using a radio? - ANS-Just above normal conversation
level
Which of the following is commonly a responsibility for assisting the public? - ANS-Directing
visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in quieting a dispute? -
ANS-You are an outsider to the argument
Two customers at your employer's store get your attention because of their tone of voice and
because you can hear them from some distance away. As you approach the customers, you
decide that they are in fact arguing over something. Other customers are staring at the two
people who are arguing. What should be your first response? - ANS-Calmly explain that the
dispute is disturbing others
You are working as a security guard at the Happy Valley apartment complex. While at your post
one evening at 6:45pm, you receive a telephone call from a resident of the complex about a
very loud argument in Building C, Apartment 7. As you approach the apartment, you can hear
the argument clearly. The husband answers the door after you have knocked twice. When the
door finally opens, you can see past the husband's shoulder into the kitchen and notice that the
womaninside is visibly shaken nd crying. what should you do? - ANS-Gently but firmly advise
the participants to resolve their argument quietly
Which of the following is a common fixed post duty? - ANS-Monitoring cameras
Which of the following is a common fixed post duty? - ANS-Controlling access
