, Chapter 1. The Exceptional Manager: What You Do, Ho
g g g g g g g g
w You Do It
g g g
TRUE/FALSEg-gWriteg'T'gifgthegstatementgisgtruegandg'F'gifgthegstatementgisgfalse.
1) Atgtimes,gtogbegefficientgingmanagementgmeansgNOTgusinggresourcesgingthegmostgcos
t-geffectivegway.
⊚ true
⊚ false
2) Organizationsgcanggaingagcompetitivegadvantagegsimplygbygmatchinggtheirgcompetitiongi
ngtermsgofgcuttinggcostsgandgresponsivenessgtogemployees.
⊚ true
⊚ false
3) Innovationgingbusinessgisgdefinedgasgseekinggwaysgtogdeliverglessgcostlyggoodsgbutgi
ngsimilargways,gmaintaininggemployeegmorale.
⊚ true
⊚ false
4) Telecommutingghasgbeengfoundgtogenhancegemployeegsatisfactiongandgperformance.
⊚ true
⊚ false
,5) Jorgegisgdevelopinggagnewgemployeegschedulegforghisglandscapinggbusinessgduegtogthegi
ncreasegingcustomergcallsgduringgthegsummer.gWhilegdoinggthis,gJorgegisginvolvedgingorganizing
.
⊚ true
⊚ false
6) Amber,gagdistrictgmanagergforgaglargegrestaurantgchain,gisgcomparinggtheggoalsgofghergr
estaurantsgwithgrecentgsales.gShegknowsgthatgtwogrestaurantsgaregunderperforming,gsogshegplan
sgongmeetinggwithgthosegmanagersgtogdiscussgcorrectivegaction;gthisgprocessgisgthegcontrollingg
managerialgfunction.
⊚ true
⊚ false
7) Tiagworksgforgaglinegofghigh-
endgfashiongclothinggstores.gInghergrole,gshegmakesgstrategicglong-
termgdecisionsgaboutghergcompany’sgoverallgdirection,gandgshegcreatesgthegoverallgcorporateggoa
ls,gpolicies,gandgstrategies.gInglightgofgthesegtasks,gTiagmustgbegagmiddlegmanager.
⊚ true
⊚ false
8) Leonardogisgagdistrictgmanagergwhogoverseesgseveralgstoregmanagersgingagnationalgchaing
ofgretailers.gLeonardogreportsgdirectlygtogthegvicegpresidentgofgstoresgandgmarketing,gagmembergof
gtopgmanagement.gLeonardogisgagmiddlegmanager.
, ⊚ true
⊚ false
9) Mintzberggconcludedgthatgmanagersgplaygthreegbroadgtypesgofgroles:ginterpersonal
,ganalytical,gandgcritical.
⊚ true
⊚ false
10) It’sgyourgresponsibilitygtogmanagegyourgcareer,gbutgothersgcangalsogmakegitghappen.
⊚ true
⊚ false
MULTIPLEgCHOICEg-
gChoosegthegonegalternativegthatgbestgcompletesgthegstatementgorganswersgthegquestion.
11) Whichgonegofgthegfollowinggisgonegwaygtogthinkgaboutgmanagement?
A) efficiencygingmotion
B) thegsciencegofghelpinggpeople
C) thegsciencegofgaccomplishinggthings
D) thegartgofggettinggthingsgdonegthroughgpeople
E) thegsciencegofgsynergy
g g g g g g g g
w You Do It
g g g
TRUE/FALSEg-gWriteg'T'gifgthegstatementgisgtruegandg'F'gifgthegstatementgisgfalse.
1) Atgtimes,gtogbegefficientgingmanagementgmeansgNOTgusinggresourcesgingthegmostgcos
t-geffectivegway.
⊚ true
⊚ false
2) Organizationsgcanggaingagcompetitivegadvantagegsimplygbygmatchinggtheirgcompetitiongi
ngtermsgofgcuttinggcostsgandgresponsivenessgtogemployees.
⊚ true
⊚ false
3) Innovationgingbusinessgisgdefinedgasgseekinggwaysgtogdeliverglessgcostlyggoodsgbutgi
ngsimilargways,gmaintaininggemployeegmorale.
⊚ true
⊚ false
4) Telecommutingghasgbeengfoundgtogenhancegemployeegsatisfactiongandgperformance.
⊚ true
⊚ false
,5) Jorgegisgdevelopinggagnewgemployeegschedulegforghisglandscapinggbusinessgduegtogthegi
ncreasegingcustomergcallsgduringgthegsummer.gWhilegdoinggthis,gJorgegisginvolvedgingorganizing
.
⊚ true
⊚ false
6) Amber,gagdistrictgmanagergforgaglargegrestaurantgchain,gisgcomparinggtheggoalsgofghergr
estaurantsgwithgrecentgsales.gShegknowsgthatgtwogrestaurantsgaregunderperforming,gsogshegplan
sgongmeetinggwithgthosegmanagersgtogdiscussgcorrectivegaction;gthisgprocessgisgthegcontrollingg
managerialgfunction.
⊚ true
⊚ false
7) Tiagworksgforgaglinegofghigh-
endgfashiongclothinggstores.gInghergrole,gshegmakesgstrategicglong-
termgdecisionsgaboutghergcompany’sgoverallgdirection,gandgshegcreatesgthegoverallgcorporateggoa
ls,gpolicies,gandgstrategies.gInglightgofgthesegtasks,gTiagmustgbegagmiddlegmanager.
⊚ true
⊚ false
8) Leonardogisgagdistrictgmanagergwhogoverseesgseveralgstoregmanagersgingagnationalgchaing
ofgretailers.gLeonardogreportsgdirectlygtogthegvicegpresidentgofgstoresgandgmarketing,gagmembergof
gtopgmanagement.gLeonardogisgagmiddlegmanager.
, ⊚ true
⊚ false
9) Mintzberggconcludedgthatgmanagersgplaygthreegbroadgtypesgofgroles:ginterpersonal
,ganalytical,gandgcritical.
⊚ true
⊚ false
10) It’sgyourgresponsibilitygtogmanagegyourgcareer,gbutgothersgcangalsogmakegitghappen.
⊚ true
⊚ false
MULTIPLEgCHOICEg-
gChoosegthegonegalternativegthatgbestgcompletesgthegstatementgorganswersgthegquestion.
11) Whichgonegofgthegfollowinggisgonegwaygtogthinkgaboutgmanagement?
A) efficiencygingmotion
B) thegsciencegofghelpinggpeople
C) thegsciencegofgaccomplishinggthings
D) thegartgofggettinggthingsgdonegthroughgpeople
E) thegsciencegofgsynergy
