MA 102 FINAL EXAM UPDATED QUESTIONS AND ANSWERS
Communication - CORRECT ANSWER✅✅✅Along with knowledge of the clinical skills needed to run
an efficient medical office, an office manager needs effective administrative and __________ skills.
application - CORRECT ANSWER✅✅✅___________ software allows users to create things such as
spreadsheets, documents, or presentations.
agent - CORRECT ANSWER✅✅✅The medical assistant acts as the physicians __________ when
performing the banking procedures for the medical office.
Color - CORRECT ANSWER✅✅✅to decrease the number of misfiled charts and aid in file retrieval,
many medical record departments use a __________-coded system on their file folders.
abuse - CORRECT ANSWER✅✅✅improper behavior and billing practices that result in improper
financial gain, but are not fraudulent, are known as __________
emptied - CORRECT ANSWER✅✅✅some offices require that the in-basket of the day's mail and
incoming laboratory reports be ________ before the end of the day.
Ms. - CORRECT ANSWER✅✅✅_________ is used when the marital status of a woman is unknown.
AR - CORRECT ANSWER✅✅✅the average number of days that money has been owed to the practice
is known as days in __________
USB - CORRECT ANSWER✅✅✅a portable ________ drive, also knowns as a jump drive, thumb drive,
or flash drive, is a small portable storage device that can hold many gigabytes of data.
Physician's Desk Reference (PDR) - CORRECT ANSWER✅✅✅the _________ is used to verify the
correct spelling and use of drugs.
, simplified - CORRECT ANSWER✅✅✅a ___________ letter-style format is spaced, from the date
through the signature line, flush with the left margin. The salutation line is replaced with a subject line
cross referencing - CORRECT ANSWER✅✅✅due to the large number of files processed in a busy
office and the confusion over surnames, _________ of files is recommended
forever - CORRECT ANSWER✅✅✅to be absolutely safe, ideally, all medical records should be
retained _________
False - CORRECT ANSWER✅✅✅operating systems perform special functions such as spreadsheets,
word processing, or data management T/F
deceased - CORRECT ANSWER✅✅✅when a patient dies, a bill should be sent to the estate of the
_________
credit - CORRECT ANSWER✅✅✅In accounting terms, a payment is also referred to as a __________
worked for the physician the longest - CORRECT ANSWER✅✅✅seniority refers to status gained by
being the individual who has __________
False - CORRECT ANSWER✅✅✅the index is an alphanumerically sequenced list of all diagnosis
codes, divided into 21 chapters based on a cause, or etiology, and body system T/F
agent - CORRECT ANSWER✅✅✅some patients may have a financial _________, another individual
who is authorized to sign the patients check on his/her behalf
True - CORRECT ANSWER✅✅✅it is important to maintain accurate records and never trust anything
to memory in a medical office T/F
Authorization Number - CORRECT ANSWER✅✅✅what will a medical assistant obtain from the
insurance company to ensure that a procedure will be covered by the patient's health plan
Communication - CORRECT ANSWER✅✅✅Along with knowledge of the clinical skills needed to run
an efficient medical office, an office manager needs effective administrative and __________ skills.
application - CORRECT ANSWER✅✅✅___________ software allows users to create things such as
spreadsheets, documents, or presentations.
agent - CORRECT ANSWER✅✅✅The medical assistant acts as the physicians __________ when
performing the banking procedures for the medical office.
Color - CORRECT ANSWER✅✅✅to decrease the number of misfiled charts and aid in file retrieval,
many medical record departments use a __________-coded system on their file folders.
abuse - CORRECT ANSWER✅✅✅improper behavior and billing practices that result in improper
financial gain, but are not fraudulent, are known as __________
emptied - CORRECT ANSWER✅✅✅some offices require that the in-basket of the day's mail and
incoming laboratory reports be ________ before the end of the day.
Ms. - CORRECT ANSWER✅✅✅_________ is used when the marital status of a woman is unknown.
AR - CORRECT ANSWER✅✅✅the average number of days that money has been owed to the practice
is known as days in __________
USB - CORRECT ANSWER✅✅✅a portable ________ drive, also knowns as a jump drive, thumb drive,
or flash drive, is a small portable storage device that can hold many gigabytes of data.
Physician's Desk Reference (PDR) - CORRECT ANSWER✅✅✅the _________ is used to verify the
correct spelling and use of drugs.
, simplified - CORRECT ANSWER✅✅✅a ___________ letter-style format is spaced, from the date
through the signature line, flush with the left margin. The salutation line is replaced with a subject line
cross referencing - CORRECT ANSWER✅✅✅due to the large number of files processed in a busy
office and the confusion over surnames, _________ of files is recommended
forever - CORRECT ANSWER✅✅✅to be absolutely safe, ideally, all medical records should be
retained _________
False - CORRECT ANSWER✅✅✅operating systems perform special functions such as spreadsheets,
word processing, or data management T/F
deceased - CORRECT ANSWER✅✅✅when a patient dies, a bill should be sent to the estate of the
_________
credit - CORRECT ANSWER✅✅✅In accounting terms, a payment is also referred to as a __________
worked for the physician the longest - CORRECT ANSWER✅✅✅seniority refers to status gained by
being the individual who has __________
False - CORRECT ANSWER✅✅✅the index is an alphanumerically sequenced list of all diagnosis
codes, divided into 21 chapters based on a cause, or etiology, and body system T/F
agent - CORRECT ANSWER✅✅✅some patients may have a financial _________, another individual
who is authorized to sign the patients check on his/her behalf
True - CORRECT ANSWER✅✅✅it is important to maintain accurate records and never trust anything
to memory in a medical office T/F
Authorization Number - CORRECT ANSWER✅✅✅what will a medical assistant obtain from the
insurance company to ensure that a procedure will be covered by the patient's health plan
