Test Bank for Heizer Operations Management 10th edition..pdf

CHAPTER 1: OPERATIONS AND PRODUCTIVITY
s s s s




TRUE/FALSE

1. Somesofsthesoperations-
relatedsactivitiessofsHardsRocksCafésincludesdesigningsmealssandsanalyzingsthemsforsingredientscostsa
ndslaborsrequirements.
Trues(Globalscompanysprofile,seasy)

2. ThesproductionsprocesssatsHardsRocksCafésisslimitedstosmealspreparationsandsservingscustomers.
Falses(Globalscompanysprofile,seasy)

3. Allsorganizations,sincludingsservicesfirmsssuchsassbankssandshospitals,shavesasproductionsfunction.
Trues(Whatsissoperationssmanagement?smoderate)

4. Operationssmanagementsissthessetsofsactivitiessthatscreatesvaluesinsthesformsofsgoodssandsservicessbys
transformingsinputssintosoutputs.
Trues(Whatsissoperationssmanagement?seasy)

5. Ansexamplesofsas"hidden"sproductionsfunctionsissmoneystransferssatsbanks.
Trues(Whatsissoperationssmanagement?smoderate)

6. Onesreasonstosstudysoperationssmanagementsisstoslearnshowspeoplesorganizesthemselvessforspr
oductivesenterprise.
Trues(WhysstudysOM,seasy)

7. Thesoperationssmanagersperformssthesmanagementsactivitiessofsplanning,sorganizing,sstaffing,sle
ading,sandscontrollingsofsthesOMsfunction.
Trues(Whatsoperationssmanagerssdo,seasy)

8. "Howsmuchsinventorysofsthissitemsshouldsweshave?"sisswithinsthescriticalsdecisionsareasofsm
anagingsquality.
Falses(Whatsoperationssmanagerssdo,seasy)

9. Insorderstoshavesascareersinsoperationssmanagement,sonesmustshavesasdegreesinsstatisticssorsqu
antitativesmethods.
Falses(Whatsoperationssmanagerssdo,seasy)

10. HenrysFordsissknownsassthesFathersofsScientificsManagement.
Falses(Thesheritagesofsoperationssmanagement,seasy)

11. Shewhart’sscontributionsstosoperationssmanagementscamesduringsthesScientificsManagementsEra.
Falses(Thesheritagesofsoperationssmanagement,seasy)

12. Studentsswantingstospursuesascareersinsoperationssmanagementswillsfindsmultidisciplinarysk
nowledgesbeneficial.
Trues(WheresaresthesOMsjobs?seasy)

1

,13. Customersinteractionsissoftenshighsforsmanufacturingsprocesses,sbutslowsforsservices.
Falses(Operationssinsthesservicessector,smoderate)

14. Productivitysissmoresdifficultstosimprovesinsthesservicessector.
Trues(Thesproductivityschallenge,smoderate)

15. Manufacturingsnowsconstitutesstheslargestseconomicssectorsinspostindustrialssocieties.
Falses(Operationssinsthesservicessector,smoderate)

16. Insthespastshalf-
century,sthesnumbersofspeoplesemployedsinsmanufacturingshassmoresorslesssheldssteady,sbutseachs
manufacturingsemployeesissmanufacturingsabouts20stimessassmuch.
Trues(Operationssinsthesservicessector,seasy)

17. Asknowledgessocietysissonesthatshassmigratedsfromsworksbasedsonsknowledgestosonesbasedsonsma
nualswork.
Falses(Thesproductivityschallenge,seasy)

18. Productivitysissthestotalsvaluesofsallsinputsstosthestransformationsprocesssdividedsbysthestotalsvaluesofs
thesoutputssproduced.
Falses(Thesproductivityschallenge,seasy)

19. Measuringsthesimpactsofsascapitalsacquisitionsonsproductivitysissansexamplesofsmulti-
factorsproductivity.
Falses(Thesproductivityschallenge,smoderate)

20. Ethicalsandssocialsdilemmassarisesbecausesstakeholderssofsasbusinessshavesconflictingsperspectives.
Trues(Ethicssandssocialsresponsibility,seasy)s{AACSB:sEthicalsReasoning}

MULTIPLE CHOICEs




21. AtsHardsRocksCafé,staskssthatsreflectsoperationssorsoperationssmanagementsinclude
a. designingsmeals
b. testingsmealss(recipes)
c. analyzingsmealssforsthescostsofsingredients
d. preparingsemployeesschedules
e. allsofsthesabove
es(Globalscompanysprofile,seasy)

22. AnsoperationsstasksperformedsatsHardsRocksCafésis
a. borrowingsfundsstosbuildsasnewsrestaurant
b. advertisingschangessinsthesrestaurantsmenu
c. calculatingsrestaurantsprofitsandsloss
d. preparingsemployeesschedules
e. allsofsthesabove
ds(Globalscompanysprofile,smoderate)




2

,23. Operationssmanagementsissapplicable
a. mostlystosthesservicessector
b. tosservicessexclusively
c. mostlystosthesmanufacturingssector
d. tosallsfirms,swhethersmanufacturingsandsservice
e. tosthesmanufacturingssectorsexclusively
ds(Whatsissoperationssmanagement?smoderate)

24. Whichsofsthesfollowingsaresthesprimarysfunctionssofsallsorganizations?
a. operations,smarketing,sandshumansresources
b. marketing,shumansresources,sandsfinance/accounting
c. sales,squalityscontrol,sandsoperations
d. marketing,soperations,sandsfinance/accounting
e. researchsandsdevelopment,sfinance/accounting,sandspurchasing
ds(Organizingstosproducesgoodssandsservices,smoderate)

25. Budgeting,spayingsthesbills,sandscollectionsofsfundssaresactivitiessassociatedswithsthe
a. managementsfunction
b. controlsfunction
c. finance/accountings function
d. production/operationss function
e. staffingsfunction
cs(Organizingstosproducesgoodssandsservices,smoderate)

26. Whichsofsthesfollowingswouldsnotsbesansoperationssfunctionsinsasfast-foodsrestaurant?
a. advertisingsandspromotion
b. designingstheslayoutsofsthesfacility
c. maintainingsequipment
d. makingshamburgerssandsfries
e. purchasingsingredients
as(Organizingstosproducesgoodssandsservices,smoderate)

27. Thesmarketingsfunction'ssmainsconcernsisswith
a. producingsgoodssorsprovidingsservices
b. procuringsmaterials,ssupplies,sandsequipment
c. buildingsandsmaintainingsaspositivesimage
d. generatingsthesdemandsforsthesorganization'ssproductssorsservices
e. securingsmonetarysresources
ds(Organizingstosproducesgoodssandsservices,smoderate)

28. ReasonsstosstudysOperationssManagementsinclude
a. studyingswhyspeoplesorganizesthemselvessforsfreesenterprise
b. knowingshowsgoodssandsservicessaresconsumed
c. understandingswhatshumansresourcesmanagerssdo
d. learningsaboutsascostlyspartsofsthesenterprise
e. allsofsthesabove
ds(WhysstudysOM?smoderate)




3

, 29. ReasonsstosstudysOperationssManagementsincludeslearningsabout
a. whyspeoplesorganizesthemselvessforsproductivesenterprise
b. howsgoodssandsservicessaresproduced
c. whatsoperationssmanagerssdo
d. ascostlyspartsofsthesenterprise
e. allsofsthesabove
es(WhysstudysOM?seasy)

30. Thesfiveselementssinsthesmanagementsprocesssare
a. plan,sdirect,supdate,slead,sandssupervise
b. accounting/finance,smarketing,soperations,sandsmanagement
c. organize,splan,scontrol,sstaff,sandsmanage
d. plan,sorganize,sstaff,slead,sandscontrol
e. plan,slead,sorganize,smanage,sandscontrol
ds(Whatsdosoperationssmanagerssdo?seasy)

31. Illiteracysandspoorsdietsshavesbeensknownstoscostscountriessupstoswhatspercentsofstheirspr
oductivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50%
ds(Productivitysvariables,smoderate)s{AACSB:sMulticulturesandsDiversity}

32. Whichsofsthesfollowingsissnotsanselementsofsthesmanagementsprocess?
a. controlling
b. leading
c. planning
d. pricing
e. staffing
ds(Whatsdosoperationssmanagerssdo?seasy)

33. Ansoperationssmanagersissnotslikelystosbesinvolvedsin
a. thesdesignsofsgoodssandsservicesstossatisfyscustomers'swantssandsneeds
b. thesqualitysofsgoodssandsservicesstossatisfyscustomers'swantssandsneeds
c. thesidentificationsofscustomers'swantssandsneeds
d. worksschedulingstosmeetsthesduesdatesspromisedstoscustomers
e. maintenancesschedules
cs(Whatsdosoperationssmanagerssdo?seasy)

34. Allsofsthesfollowingsdecisionssfallswithinsthesscopesofsoperationssmanagementsexceptsfor
a. financialsanalysis
b. designsofsgoodssandsprocesses
c. locationsofsfacilities
d. managingsquality
e. Allsofsthesabovesfallswithinsthesscopesofsoperationssmanagement.
as(Whatsdosoperationssmanagerssdo?seasy)




4