MNB 1601 TEST QUESTIONS
AND COMPLETE SOLUTIONS
GRADED A+
Your Exam Plug
, Operations function - Answer: That function of the business aimed at executing the transformation
process
Operations function - Answer: That function in the business primarily aimed at the utilization of
resources to manufacture products or render services
Operations managers - Answer: The personnel in the business who are directly responsible for managing
the operation function
Operations management - Answer: Involves operations managers' activities, decisions and
responsibilities that tie in with the execution of the operations function
Customer/client needs - Answer: 1. Higher quality
2. Lower costs
3. Shorter lead time
4. Greater adaptability (flexibility)
5. Lower variability with regard to specifications (reliability)
6. High level of service
Operations - management performance objectives - Answer: 1. Do things right the first time
2. Do things cost effectively
3. Do things fast
4. Make changes quickly
5. Do things right every time
6. Do things better
Do things right the first time - Answer: The operations function should not make mistakes. By providing
error-free products/services, the business will gain a quality advantage. Higher quality = lower cost,
improved competitive position which can lead to higher prices and a greater market share
AND COMPLETE SOLUTIONS
GRADED A+
Your Exam Plug
, Operations function - Answer: That function of the business aimed at executing the transformation
process
Operations function - Answer: That function in the business primarily aimed at the utilization of
resources to manufacture products or render services
Operations managers - Answer: The personnel in the business who are directly responsible for managing
the operation function
Operations management - Answer: Involves operations managers' activities, decisions and
responsibilities that tie in with the execution of the operations function
Customer/client needs - Answer: 1. Higher quality
2. Lower costs
3. Shorter lead time
4. Greater adaptability (flexibility)
5. Lower variability with regard to specifications (reliability)
6. High level of service
Operations - management performance objectives - Answer: 1. Do things right the first time
2. Do things cost effectively
3. Do things fast
4. Make changes quickly
5. Do things right every time
6. Do things better
Do things right the first time - Answer: The operations function should not make mistakes. By providing
error-free products/services, the business will gain a quality advantage. Higher quality = lower cost,
improved competitive position which can lead to higher prices and a greater market share
