AND COMPLETE SOLUTIONS
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Your Exam Plug
, Management - Answer: The process of accomplishing the goals of an organization through the effective
use of people and other resources.
Efficient - Answer: the means
Effectiveness - Answer: the ends
E-commerce - Answer: the buying and selling of goods over the internet
Competitive advantage - Answer: an advantage over competitors gained by offering greater customer
value, either by having lower prices or providing more benefits that justify higher prices
Functions of Managers - Answer: Plan
Lead
Organize
Control
Types of Managers - Answer: Top - overall direction
Middle - Implements policies
Front Line - daily tasks
Team leads - assists others
Evidence Based Management - Answer: the basing of managerial decisions on the best available
scientific evidence
Frank and Lillian Gilbreth - Answer: Employed motion study to simplify work and improve productivity
Abraham Maslow - Answer: Humanistic psychologist known for his "Hierarchy of Needs" and the
concept of "self-actualization"