HRIR 3021 QUIZ QUESTIONS WITH
COMPLETE SOLUTIONS
Bona fide occupational qualification (BFOQ) - Answer-A necessary (not merely
preferred) qualification for performing a job. Ex. Wilson v Southwest Airlines
Industrial engineering - Answer-The study of jobs to find the simplest way to structure
work in order to maximize efficiency
Disparate impact - Answer-A condition in which employment practices are seeming
neutral yet disproportionately exclude a protected group from employment opportunities.
Ex. Griggs v Duke Power
Job enlargement - Answer-Broadening the types of tasks performed in a job
Offshoring - Answer-Moving operations from the country where a company is
headquartered to a country where pay rates are lower but the necessary skills are
available
What are 6 characteristics of commitment? - Answer-(1) high wages (2) high benefits
(3) extensive training (4) highly skilled workers (5) high participation (6) broadly defined
tasks
Development - Answer-The acquisition of knowledge, skills, and behaviors that improve
an employee's ability to meet changes in job requirements and in customer demands
Performance management - Answer-The process through which managers ensure that
employees' activities and outputs contribute to the organization's goals
Reshoring - Answer-Reestablishing operations back in the country where a company is
headquartered due to quality and flexibility concerns
What are 8 characteristics of control? - Answer-(1) low wages (2) low benefits (3) limited
training (4) intense supervision (5) low skill requirements (6) low participation (7)
narrowly defined tasks
Four-fifths rule - Answer-Rule of thumb that provides (or shows) evidence of potential
discrimination if an organization's hiring rate for a minority group is less than four-fifths
the hiring rate for the majority group
Job extension - Answer-Enlarging jobs by combining several relatively simple jobs to
form a job with a wider range of tasks
Job rotation - Answer-Enlarging jobs by moving employees among several different jobs
,Reasonable accommodation - Answer-An employer's obligation to do something to
enable an otherwise qualified person to perform a job
Operational Excellence - Answer-low cost provider via operational systems that
continually reduce cost/price, while offering a quality product that consistently adds
greater value than its competitors. Focus on efficient production and delivery of product
and/or services. Objective is to lead industry in both price and convenience. Workforce
behaviors include efficiency focus, adaptable, trainable, willing to follow standardized
procedures
Expatriates - Answer-Employees assigned to work in another country
Workforce analytics - Answer-The use of quantitative tools and scientific methods to
analyze data from human resource databases and other sources to make evidence-
based decisions that support business goals
Human resource planning - Answer-Identifying the numbers and types of employees the
organization will require in order to meet its objectives
Job analysis - Answer-The process of getting detailed information about jobs
Job design - Answer-The process of defining how work will be performed and what
tasks will be required in a given job
Employee empowerment - Answer-Giving employees responsibility and authority to
make decisions regarding all aspects of product development or customer service
Managers believed that workers were what during the industrial revolution? - Answer-(1)
were replaceable (2) wanted to avoid work (3) would take advantage (4) needed to be
controlled
EEO-1 report - Answer-The EEOC's Employer Information Report, which details the
number of women and minorities employed in nine different job categories
Job specification - Answer-A list of the knowledge, skills, abilities, and other
characteristics (KSAOs) that an individual must have to perform a particular job
Position analysis questionnaire (PAQ) - Answer-A standardized job analysis
questionnaire containing 194 questions about work behaviors, work conditions, and job
characteristics that apply to a wide variety of jobs
Uniform guidelines on employee selection procedures - Answer-Guidelines issued by
the EEOC and other agencies to identify how an organization should develop and
administer its system for selecting employees so as not to violate antidiscrimination
laws
, How was HR seen in its initial years? - Answer-Early HR was seen as place to handle
worker/management issues, and helped companies avoid unionization. HR also helped
companies comply with new labor laws
Recruitment - Answer-The process through which the organization seeks applicants for
potential employment
Teamwork - Answer-The assignment of work to groups of employees with various skills
who interact to assemble a product or provide a service
Selection - Answer-The process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals
Total quality management (TQM) - Answer-A company wide effort to continuously
improve the ways people, machines, and systems accomplish work
What was the most important employment legislation that was passed in the past
century? - Answer-The Civil Rights Act of 1964. It dealt with discrimination and racism.
Office of federal contract compliance programs (OFCCP) - Answer-The agency
responsible for enforcing the executive orders that cover companies doing business
with the federal government
Fleishman job analysis system - Answer-Job analysis technique that asks subject-
matter experts to evaluate a job in terms of the abilities required to perform the job
Disparate treatment - Answer-Differing treatment of individuals, where the differences
are based on the individuals' race, color, relation, sex, national origin, age or disability
status. Ex. McDonnel Douglas Corp v Green
Competency - Answer-An area of personal capability that enables employees to
perform their work successfully
Theory X vs. Theory Y - Answer-Theory X: workers are lazy and require supervision.
Theory Y: workers can work independently and do not require supervision
What are 5 of the top qualities employers look for in employees? - Answer-(1) problem
solving skills (2) teamwork skills (3) written communications skills (4) leadership skills
(5) strong work ethic
Reengineering - Answer-A complete review of the organization's critical work processes
to make them more efficient and able to deliver higher quality
COMPLETE SOLUTIONS
Bona fide occupational qualification (BFOQ) - Answer-A necessary (not merely
preferred) qualification for performing a job. Ex. Wilson v Southwest Airlines
Industrial engineering - Answer-The study of jobs to find the simplest way to structure
work in order to maximize efficiency
Disparate impact - Answer-A condition in which employment practices are seeming
neutral yet disproportionately exclude a protected group from employment opportunities.
Ex. Griggs v Duke Power
Job enlargement - Answer-Broadening the types of tasks performed in a job
Offshoring - Answer-Moving operations from the country where a company is
headquartered to a country where pay rates are lower but the necessary skills are
available
What are 6 characteristics of commitment? - Answer-(1) high wages (2) high benefits
(3) extensive training (4) highly skilled workers (5) high participation (6) broadly defined
tasks
Development - Answer-The acquisition of knowledge, skills, and behaviors that improve
an employee's ability to meet changes in job requirements and in customer demands
Performance management - Answer-The process through which managers ensure that
employees' activities and outputs contribute to the organization's goals
Reshoring - Answer-Reestablishing operations back in the country where a company is
headquartered due to quality and flexibility concerns
What are 8 characteristics of control? - Answer-(1) low wages (2) low benefits (3) limited
training (4) intense supervision (5) low skill requirements (6) low participation (7)
narrowly defined tasks
Four-fifths rule - Answer-Rule of thumb that provides (or shows) evidence of potential
discrimination if an organization's hiring rate for a minority group is less than four-fifths
the hiring rate for the majority group
Job extension - Answer-Enlarging jobs by combining several relatively simple jobs to
form a job with a wider range of tasks
Job rotation - Answer-Enlarging jobs by moving employees among several different jobs
,Reasonable accommodation - Answer-An employer's obligation to do something to
enable an otherwise qualified person to perform a job
Operational Excellence - Answer-low cost provider via operational systems that
continually reduce cost/price, while offering a quality product that consistently adds
greater value than its competitors. Focus on efficient production and delivery of product
and/or services. Objective is to lead industry in both price and convenience. Workforce
behaviors include efficiency focus, adaptable, trainable, willing to follow standardized
procedures
Expatriates - Answer-Employees assigned to work in another country
Workforce analytics - Answer-The use of quantitative tools and scientific methods to
analyze data from human resource databases and other sources to make evidence-
based decisions that support business goals
Human resource planning - Answer-Identifying the numbers and types of employees the
organization will require in order to meet its objectives
Job analysis - Answer-The process of getting detailed information about jobs
Job design - Answer-The process of defining how work will be performed and what
tasks will be required in a given job
Employee empowerment - Answer-Giving employees responsibility and authority to
make decisions regarding all aspects of product development or customer service
Managers believed that workers were what during the industrial revolution? - Answer-(1)
were replaceable (2) wanted to avoid work (3) would take advantage (4) needed to be
controlled
EEO-1 report - Answer-The EEOC's Employer Information Report, which details the
number of women and minorities employed in nine different job categories
Job specification - Answer-A list of the knowledge, skills, abilities, and other
characteristics (KSAOs) that an individual must have to perform a particular job
Position analysis questionnaire (PAQ) - Answer-A standardized job analysis
questionnaire containing 194 questions about work behaviors, work conditions, and job
characteristics that apply to a wide variety of jobs
Uniform guidelines on employee selection procedures - Answer-Guidelines issued by
the EEOC and other agencies to identify how an organization should develop and
administer its system for selecting employees so as not to violate antidiscrimination
laws
, How was HR seen in its initial years? - Answer-Early HR was seen as place to handle
worker/management issues, and helped companies avoid unionization. HR also helped
companies comply with new labor laws
Recruitment - Answer-The process through which the organization seeks applicants for
potential employment
Teamwork - Answer-The assignment of work to groups of employees with various skills
who interact to assemble a product or provide a service
Selection - Answer-The process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals
Total quality management (TQM) - Answer-A company wide effort to continuously
improve the ways people, machines, and systems accomplish work
What was the most important employment legislation that was passed in the past
century? - Answer-The Civil Rights Act of 1964. It dealt with discrimination and racism.
Office of federal contract compliance programs (OFCCP) - Answer-The agency
responsible for enforcing the executive orders that cover companies doing business
with the federal government
Fleishman job analysis system - Answer-Job analysis technique that asks subject-
matter experts to evaluate a job in terms of the abilities required to perform the job
Disparate treatment - Answer-Differing treatment of individuals, where the differences
are based on the individuals' race, color, relation, sex, national origin, age or disability
status. Ex. McDonnel Douglas Corp v Green
Competency - Answer-An area of personal capability that enables employees to
perform their work successfully
Theory X vs. Theory Y - Answer-Theory X: workers are lazy and require supervision.
Theory Y: workers can work independently and do not require supervision
What are 5 of the top qualities employers look for in employees? - Answer-(1) problem
solving skills (2) teamwork skills (3) written communications skills (4) leadership skills
(5) strong work ethic
Reengineering - Answer-A complete review of the organization's critical work processes
to make them more efficient and able to deliver higher quality
