MPO LEARNSMART QUESTIONS WITH
ACCURATE SOLUTIONS RATED A.
Behavior that harms other employees, the organization as a whole or
organizational stakeholders such as customers and shareholders is called
counterproductive work behavior
select ways to reduce cognitive dissonance
find consonant elements that outweigh the dissonant ones
belittle the importance of the inconsistent behavior
change your attitude or behavior
when an employee enjoys the work being done and has a positive attitude,
which of the following will be true
the employee will be more agreeable to working harder
the employee will be more open to taking on greater burdens
select the situation factors that drive employee engagement
job characteristics
leadership
stressors
personality and positive psychological capital are considered ___ ___ that
contribute to employee engagement
person factors
a challenge for managers is that all employees have different ___ to be
fulfilled
needs
,according to schwartz's theory, and employee who values tradition will
not want to work
on a holiday
the idea that satisfaction result from the perception that a job allows for
fulfillment of an individual's important values is
value attainment
select all the job dimensions in the JDI tool developed at Cornell
University
pay, work, promotions
which of the following are positively associated with organizational
support in firms
less tendency to resign
employee engagement
better job satisfaction
more commitment to the organization
Gallup has estimated that when employees are highly ___, it can achieve
12% higher customer satisfaction and loyalty ratings
engaged
the fact that at work some coworkers remain satisfied in situations where
others always seem dissatisfied is the idea behind
disposition/genetic components
according to Ajzen, someone's intention to engage in a given behavior is a
strong ___ of that behavior
predictor
select examples of organizational citizenship behavior
, constructive statements about the departments
expression of personal interest in the work of others
respect for the spirit as well as the letter of housekeeping rules
intend of using general measures, it is more practical to think of
intelligence in terms of
multiple intelligences
characteristics of a person with low self-efficacy
has low commitment, thinks of excuses for failing, avoids difficult tasks,
focuses on personal deficiencies
compared to people with an external locus of control, people with an
internal locus of control
show greater motivation
check all of the following statements that are true of liking and fit
most people evaluate a persons personality by whether or not they like them
they are not precise enough to have real value in management
they are not particularly beneficial for managers
how people feel about their chances of doing something successfully is
known as
self-efficacy
a person with a ___ personality is someone who is relatively
unconstrained by situational forces and who affects environmental
change
proactive
select the elements of emotional intelligence
ACCURATE SOLUTIONS RATED A.
Behavior that harms other employees, the organization as a whole or
organizational stakeholders such as customers and shareholders is called
counterproductive work behavior
select ways to reduce cognitive dissonance
find consonant elements that outweigh the dissonant ones
belittle the importance of the inconsistent behavior
change your attitude or behavior
when an employee enjoys the work being done and has a positive attitude,
which of the following will be true
the employee will be more agreeable to working harder
the employee will be more open to taking on greater burdens
select the situation factors that drive employee engagement
job characteristics
leadership
stressors
personality and positive psychological capital are considered ___ ___ that
contribute to employee engagement
person factors
a challenge for managers is that all employees have different ___ to be
fulfilled
needs
,according to schwartz's theory, and employee who values tradition will
not want to work
on a holiday
the idea that satisfaction result from the perception that a job allows for
fulfillment of an individual's important values is
value attainment
select all the job dimensions in the JDI tool developed at Cornell
University
pay, work, promotions
which of the following are positively associated with organizational
support in firms
less tendency to resign
employee engagement
better job satisfaction
more commitment to the organization
Gallup has estimated that when employees are highly ___, it can achieve
12% higher customer satisfaction and loyalty ratings
engaged
the fact that at work some coworkers remain satisfied in situations where
others always seem dissatisfied is the idea behind
disposition/genetic components
according to Ajzen, someone's intention to engage in a given behavior is a
strong ___ of that behavior
predictor
select examples of organizational citizenship behavior
, constructive statements about the departments
expression of personal interest in the work of others
respect for the spirit as well as the letter of housekeeping rules
intend of using general measures, it is more practical to think of
intelligence in terms of
multiple intelligences
characteristics of a person with low self-efficacy
has low commitment, thinks of excuses for failing, avoids difficult tasks,
focuses on personal deficiencies
compared to people with an external locus of control, people with an
internal locus of control
show greater motivation
check all of the following statements that are true of liking and fit
most people evaluate a persons personality by whether or not they like them
they are not precise enough to have real value in management
they are not particularly beneficial for managers
how people feel about their chances of doing something successfully is
known as
self-efficacy
a person with a ___ personality is someone who is relatively
unconstrained by situational forces and who affects environmental
change
proactive
select the elements of emotional intelligence
