PAR (FAA) HOST EXAM QUESTIONS WITH CORRECT
ANSWERS AND EXPLANATIONS LATEST GUIDE.
1. Checking your appearance before you begin your shift includes
checking your body language (such as smiling and good posture).
True
Explanation: Body language is an important aspect of customer service.
Smiling and having good posture convey confidence and friendliness, which
helps create a positive atmosphere for both employees and Guests.
2. Which of the following is a true statement regarding teamwork?
A. Have a "How can I help?" attitude if you see someone struggling
B. Ignore problems until they become bigger
C. Focus only on your own tasks
Explanation: A "How can I help?" attitude fosters cooperation and ensures
that the team works efficiently together, especially when someone is
struggling.
3. Being a good listener is critical to being a good communicator.
True
Explanation: Good communication involves both speaking and listening.
Listening attentively helps ensure you understand the needs and concerns of
others.
4. A Guest informs you they just ate and loved our Fried Apples. You
should....
, A. Let them know they can enjoy those same delicious Fried Apples at home
because we sell them in the Retail Store
B. Apologize that we don’t sell them in the Retail Store
C. Offer them a discount on their next meal
Explanation: Offering the option to purchase the Fried Apples from the Retail
Store allows the Guest to enjoy them at home and enhances their experience.
5. It's really busy with two Host call-outs, and a long line is forming. Tyson,
the Host, stops greeting Guests with a smile and just says "Right this way."
Since Guests can see he's really busy and the only Host seating, it is OK
for him to save time by changing his communication with the Guests until
he's caught-up.
False
Explanation: Even in busy situations, it is essential to maintain a friendly and
professional demeanor. A smile and greeting are key parts of providing a
positive Guest experience.
6. Which of the following is friendly without being too personal and
overstepping your bounds?
A. Hi, Mrs. Carson. It's great to see you again!
B. How’s your family doing today?
C. Are you still upset with your last experience?
Explanation: Addressing the Guest by name and expressing friendliness
without being overly personal maintains a professional and comfortable
environment.
ANSWERS AND EXPLANATIONS LATEST GUIDE.
1. Checking your appearance before you begin your shift includes
checking your body language (such as smiling and good posture).
True
Explanation: Body language is an important aspect of customer service.
Smiling and having good posture convey confidence and friendliness, which
helps create a positive atmosphere for both employees and Guests.
2. Which of the following is a true statement regarding teamwork?
A. Have a "How can I help?" attitude if you see someone struggling
B. Ignore problems until they become bigger
C. Focus only on your own tasks
Explanation: A "How can I help?" attitude fosters cooperation and ensures
that the team works efficiently together, especially when someone is
struggling.
3. Being a good listener is critical to being a good communicator.
True
Explanation: Good communication involves both speaking and listening.
Listening attentively helps ensure you understand the needs and concerns of
others.
4. A Guest informs you they just ate and loved our Fried Apples. You
should....
, A. Let them know they can enjoy those same delicious Fried Apples at home
because we sell them in the Retail Store
B. Apologize that we don’t sell them in the Retail Store
C. Offer them a discount on their next meal
Explanation: Offering the option to purchase the Fried Apples from the Retail
Store allows the Guest to enjoy them at home and enhances their experience.
5. It's really busy with two Host call-outs, and a long line is forming. Tyson,
the Host, stops greeting Guests with a smile and just says "Right this way."
Since Guests can see he's really busy and the only Host seating, it is OK
for him to save time by changing his communication with the Guests until
he's caught-up.
False
Explanation: Even in busy situations, it is essential to maintain a friendly and
professional demeanor. A smile and greeting are key parts of providing a
positive Guest experience.
6. Which of the following is friendly without being too personal and
overstepping your bounds?
A. Hi, Mrs. Carson. It's great to see you again!
B. How’s your family doing today?
C. Are you still upset with your last experience?
Explanation: Addressing the Guest by name and expressing friendliness
without being overly personal maintains a professional and comfortable
environment.
