SFDC Admin 201 End Term Exam – A+ Graded Study
Guide with Key Concepts & Scenarios
How can a system administrator add users to a Salesforce organization using Chatter Free (2) - ✔✔(1)
Create users in the organization and assign them a chatter free license (2) Enable invites to allow users
to invite others within specified email domains
Universal Containers outsources its first tier of customer support to a partner. What can be used to
identify all individuals who contribute to resolving a case? - ✔✔Case Teams
Which feature restricts a user's ability to log in to Salesforce? (2) - ✔✔(1) Login hours (2) Login IP ranges
A system administrator has created a formula field on a lead object to calculate a number. How can the
numerical value be mapped to the account record upon lead conversion? - ✔✔The lead formula field
value can be mapped to a number field on the account record
Which step must a system administrator take before users can use the Salesforce for Outlook client? (2)
- ✔✔(1) Select syncing direction and conflict behavior (2) Assign users to outlook configuration
Which statement about products and price books is true? (2) - ✔✔(1) The standard and list price for a
product can be listed in multiple currencies (2) A product can have a different list price in different price
books
A system administrator at Universal Containers needs to mass update the lead source of opportunity
records. how can this be accomplished? (2) - ✔✔(1) Create a list view for opportunities and update using
inline editing (2) Export opportunities and update using the data loader
Universal Containers wants to capture the invoice number and account credit score for billing cases.
how would an administrator accomplish this? (2) - ✔✔(1) Create custom fields (2) Create a validation
rule
Guide with Key Concepts & Scenarios
How can a system administrator add users to a Salesforce organization using Chatter Free (2) - ✔✔(1)
Create users in the organization and assign them a chatter free license (2) Enable invites to allow users
to invite others within specified email domains
Universal Containers outsources its first tier of customer support to a partner. What can be used to
identify all individuals who contribute to resolving a case? - ✔✔Case Teams
Which feature restricts a user's ability to log in to Salesforce? (2) - ✔✔(1) Login hours (2) Login IP ranges
A system administrator has created a formula field on a lead object to calculate a number. How can the
numerical value be mapped to the account record upon lead conversion? - ✔✔The lead formula field
value can be mapped to a number field on the account record
Which step must a system administrator take before users can use the Salesforce for Outlook client? (2)
- ✔✔(1) Select syncing direction and conflict behavior (2) Assign users to outlook configuration
Which statement about products and price books is true? (2) - ✔✔(1) The standard and list price for a
product can be listed in multiple currencies (2) A product can have a different list price in different price
books
A system administrator at Universal Containers needs to mass update the lead source of opportunity
records. how can this be accomplished? (2) - ✔✔(1) Create a list view for opportunities and update using
inline editing (2) Export opportunities and update using the data loader
Universal Containers wants to capture the invoice number and account credit score for billing cases.
how would an administrator accomplish this? (2) - ✔✔(1) Create custom fields (2) Create a validation
rule
