What is the process of finding the cause of a problem as well as its solution? - Answers Troubleshooting
What is the first step of the troubleshooting model? - Answers Identify the problem.
What is the last step of the troubleshooting model? - Answers Document the findings, actions taken and
the outcome.
What should you do when the fan on the power supply becomes damaged? - Answers Replace the
power supply
What will MOST likely happen if a keyboard is not cleaned for a long time? - Answers Keys may stop
working or stick
What is the first step should you take to troubleshoot a computer that is behaving erratically? - Answers
Reboot the computer
What will be the result of removing the CMOS battery from the motherboard? - Answers The BIOS
settings, including the BIOS password, will be reset to defaults
What should you use while installing a new CPU to ensure that the computer does not restart due to
overheating CPU? - Answers Use thermal compound, a heat sink and a CPU fan
What would happen if thermal compound is not used on the processor? - Answers The process will be
damaged due to overheating
What is the recommended method to clean dust from inside the computer? - Answers Use compressed
air
What two things should you check in a computer when it gives a single beep during POST, but there is
no display? - Answers You should check the power to the monitor and check whether the monitor cable
is connected to the computer
Which term is used for replacing the firmwire within BIOS? - Answers flashing the BIOS
What is the most common symptom of a system that has insufficient random access memory (RAM) and
little free disk space? - Answers Poor system performance
If a computer system is not displaying any lights and has no apparent signs of activity, what is the MOST
likely source of the problem? - Answers the power supply
Which type of memory error normally occurs once and disappears after the computer is rebooted? -
Answers soft memory error
After adding a working power supply and working processor to your computer, why would the computer
make no sound and produce no lights when turned on? - Answers motherboard failure
, A computer's time clock is constantly losing time. What could be the primary reason for this? - Answers
The CMOS battery requires a replacement
What are the two methods to determine the type of RAM appropriate for your computer while
upgrading or replacing the RAM in the computer? - Answers Inspect physical RAM already installed in
the computer or consult the motherboard manufacturer's catalog or Web site
Which hardware tool assists in removing motherboard, standoffs, jumpers and stubbern cable
connectors? - Answers needle-nosed pliers
Before performing any major hardware changes on a computer, what should you do FIRST regarding
data stored in that computer? - Answers Back up the data
Why is the speed of the existing processor important if you plan to install a second processor? - Answers
The two processors can only operate at the speed of the lowest speed processor
Which card can be directly connected to the motherboard on a PCI or ISA slot and have several slots to
hold additional cards that work in parallel with the motherboard? - Answers riser cards
What is the purpose of Hyper-Threading (HT) technology? - Answers It allows a CPU to execute multiple
instructions at the same time.
What is the primary purpose of a Graphics Processing Unit (GPU)? - Answers processing video and
graphics
Which motherboard component is used to hold multiple I/O cards in a computer - Answers riser cards
Which high-speed channel is used for attaching a graphics card to a computer's motherboard to assist in
the acceleration of 3D graphics? - Answers Accelerated Graphics Port (AGP)
Which concept is used for designing a processor socket to prevent problems caused by applying force
while inserting or extracting a processor? - Answers zero insertion force (ZIF)
Which CPU technology is used in protable comptuers to reduce platform power and cap thermal
dissipation of the computer? - Answers CPU throttling
Which component of computer motherboard stores the BIOS password? - Answers CMOS chip
Where is the thermal compound commonly applied in a computer? - Answers between the CPU and the
heatsink
What is Level 1 cache? - Answers a small high-speed cache incorporated right onto the processor's chip
What are the two commonly used central processing unit (CPU) cooling methods? - Answers fan and
heatsink