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29.
A glass bottle manufacturing facility wants to improve quality by using statistical process
controls in the inspection of samples taken from the production line.
How should the samples be selected? - CORRECT ANSWER: Samples should be
taken at random periods throughout the production process.
A car wash is using a process control chart to plot and monitor service wait times to
improve quality and customer satisfaction. An upper and lower control limit of one
standard deviation is being used to detect out-of-control processes.
What is the percentage of normal probability used for the control limits in this case? -
CORRECT ANSWER: 68%
A chemical plant manager is not satisfied with a production process and requests input
from plant employees about methods that can be used to make improvements.
Which lean process is the manager using? - CORRECT ANSWER: Kaizen
A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been applied? - CORRECT
ANSWER: The product has specific characteristics designed into it.
, A company is focusing on a DMAIC (define, measure, analyze, improve, and control)
quality process. It uses a root cause approach to understand the reasons that defective
parts have been produced.
Which step of the DMAIC process is the company utilizing? - CORRECT ANSWER:
Analyze
A company is utilizing a reorder point system to decrease inventory and manage its
cycle stocks.
How is the reorder point established in a lean environment? - CORRECT ANSWER:
Demand during lead time
A company is utilizing a reorder point system to decrease inventory and manage its
cycle stocks.
How is this process related to a just-in-time (JIT) environment? - CORRECT ANSWER:
An order is placed to match demand.
A company is utilizing a reorder point system to minimize inventories in a just-in-time
(JIT) environment.
What, if anything, happens to the reorder point if the lead time extends due to supplier
delays? - CORRECT ANSWER: It increases
A company is utilizing Six Sigma concepts to streamline its widget production.
What is the primary reason the company is using this strategy? - CORRECT ANSWER:
To reduce variability