MGT-420 Exam 3 GCU correctly
answered to pass
A ____ conflict occurs in the form of disagreement over goals and the means of
accomplishment. - correct answer ✔✔Substantive
The indirect conflict management approach that uses the chain of command for resolution is
____ - correct answer ✔✔Upward Referral
Conflict that ends up being "functional" for the people involved would most likely be ____ -
correct answer ✔✔Of Moderate Intensity
One of the problems with the suppression of conflicts is that it ____ - correct answer ✔✔Is a
temporary fix setting the stage for future conflict
An ____ conflict occurs when a person must choose between two equally attractive alternatives
- correct answer ✔✔Approach-Approach
A lose-lose conflict is likely when the conflict management approach is one of ____ - correct
answer ✔✔Accommodation
Both ____ goals should be considered in any negotiation - correct answer ✔✔Substance and
relationship
The three criteria for effective negotiation are ____ - correct answer ✔✔Harmony, efficiency,
and quality
, Another name for integrative negotiation is ____ - correct answer ✔✔Principled Negotiation
Negotiation where the assumption is that for someone to get his way, the other party must lose
- correct answer ✔✔Myth of the fixed pie
In communication, ____ is anything that interferes with the transference of the message -
correct answer ✔✔Noise
Which communication is the best choice for sending a complex message? - correct answer
✔✔Face-to-face
____ occurs when words convey one meaning, but body posture conveys something else -
correct answer ✔✔Incongruence
Personal bias is an example of ____ in the communication process - correct answer ✔✔An
interpersonal barrier
Organizational silos ____ communication - correct answer ✔✔Inhibit
____ is an example of an informal channel through which information flows in an organization -
correct answer ✔✔The grapevine
Relationships develop through the process of ____ - correct answer ✔✔Relational Testing
A manager who wants to increase voice in his department should increase ____ - correct
answer ✔✔Trust
____ shows us why developmental feedback is so important - correct answer ✔✔The Johari
Window
answered to pass
A ____ conflict occurs in the form of disagreement over goals and the means of
accomplishment. - correct answer ✔✔Substantive
The indirect conflict management approach that uses the chain of command for resolution is
____ - correct answer ✔✔Upward Referral
Conflict that ends up being "functional" for the people involved would most likely be ____ -
correct answer ✔✔Of Moderate Intensity
One of the problems with the suppression of conflicts is that it ____ - correct answer ✔✔Is a
temporary fix setting the stage for future conflict
An ____ conflict occurs when a person must choose between two equally attractive alternatives
- correct answer ✔✔Approach-Approach
A lose-lose conflict is likely when the conflict management approach is one of ____ - correct
answer ✔✔Accommodation
Both ____ goals should be considered in any negotiation - correct answer ✔✔Substance and
relationship
The three criteria for effective negotiation are ____ - correct answer ✔✔Harmony, efficiency,
and quality
, Another name for integrative negotiation is ____ - correct answer ✔✔Principled Negotiation
Negotiation where the assumption is that for someone to get his way, the other party must lose
- correct answer ✔✔Myth of the fixed pie
In communication, ____ is anything that interferes with the transference of the message -
correct answer ✔✔Noise
Which communication is the best choice for sending a complex message? - correct answer
✔✔Face-to-face
____ occurs when words convey one meaning, but body posture conveys something else -
correct answer ✔✔Incongruence
Personal bias is an example of ____ in the communication process - correct answer ✔✔An
interpersonal barrier
Organizational silos ____ communication - correct answer ✔✔Inhibit
____ is an example of an informal channel through which information flows in an organization -
correct answer ✔✔The grapevine
Relationships develop through the process of ____ - correct answer ✔✔Relational Testing
A manager who wants to increase voice in his department should increase ____ - correct
answer ✔✔Trust
____ shows us why developmental feedback is so important - correct answer ✔✔The Johari
Window
