MGT 420 Exam 1 with verified solutions
passed
Accountability - correct answer ✔✔The requirement of one person to answer to a higher
authority for performance achieved in his or her area of work responsibility.
Effective Managers meet both - correct answer ✔✔performance and satisfaction goals.
The Upside-Down Pyramid - correct answer ✔✔The manager as a coach
Customers and non-managerial workers are at the top
Planning - correct answer ✔✔The process of setting performance objectives and determining
what actions should be taken to achieve them
Organizing - correct answer ✔✔The process of assigning tasks, allocating resources and
coordinating the activities of individuals and groups.
Leading - correct answer ✔✔The process of arousing people's enthusiasm to work hard and
inspiring their efforts to fulfill plans and accomplish objectives
Controlling - correct answer ✔✔The process of measuring work performance, comparing
results to objectives and taking corrective action.
Management Roles - correct answer ✔✔Interpersonal, Informational, Decisional
Interpersonal Roles - correct answer ✔✔INteracts with other people: Figurehead, leader, liason
,Informational Roles - correct answer ✔✔Processes info: monitor, disseminator, spokesperson
Decisional Roles - correct answer ✔✔entrepreneur, disturbance handler, resource allocator,
negotiator
Agenda Setting - correct answer ✔✔managers identify clear action priorities.
Networking - correct answer ✔✔managers build and maintain positive relationships with other
people, ideally those whose help might be useful someday.
Social Capital - correct answer ✔✔managers build the capacity to attract support and help from
others in order to get things done.
Management Skills - correct answer ✔✔Technical, Human, conceptual
technical skills - correct answer ✔✔The ability to use a special proficiency or expertise to
perform particular tasks.
Human Skills - correct answer ✔✔The ability to work with others.
A high level of emotional intelligence
conceptual skills - correct answer ✔✔The ability to think critically and analytically.
emotional intelligence - correct answer ✔✔The ability to manage ourselves and our
relationships effectively- Daniel Goleman
self-awareness - correct answer ✔✔understanding moods, emotions
, Man SKills
self regulation - correct answer ✔✔thinking before acting, controlling disruptive impulses
Man Skills
motivation - correct answer ✔✔working hard and persevering
Man Skills
empathy - correct answer ✔✔understanding emotions of others
Man Skills
social skills - correct answer ✔✔gaining rapport and building good relationships
man skills
Globalization - correct answer ✔✔The worldwide independence of resource flows, product
markets and business competition.
Global Outsourcing - correct answer ✔✔Hiring workers and contracting for supplies in other
countries
Job Migration - correct answer ✔✔The shifting of jobs from one country
to another
Reshoring - correct answer ✔✔Moves jobs back from foreign to
domestic locations
passed
Accountability - correct answer ✔✔The requirement of one person to answer to a higher
authority for performance achieved in his or her area of work responsibility.
Effective Managers meet both - correct answer ✔✔performance and satisfaction goals.
The Upside-Down Pyramid - correct answer ✔✔The manager as a coach
Customers and non-managerial workers are at the top
Planning - correct answer ✔✔The process of setting performance objectives and determining
what actions should be taken to achieve them
Organizing - correct answer ✔✔The process of assigning tasks, allocating resources and
coordinating the activities of individuals and groups.
Leading - correct answer ✔✔The process of arousing people's enthusiasm to work hard and
inspiring their efforts to fulfill plans and accomplish objectives
Controlling - correct answer ✔✔The process of measuring work performance, comparing
results to objectives and taking corrective action.
Management Roles - correct answer ✔✔Interpersonal, Informational, Decisional
Interpersonal Roles - correct answer ✔✔INteracts with other people: Figurehead, leader, liason
,Informational Roles - correct answer ✔✔Processes info: monitor, disseminator, spokesperson
Decisional Roles - correct answer ✔✔entrepreneur, disturbance handler, resource allocator,
negotiator
Agenda Setting - correct answer ✔✔managers identify clear action priorities.
Networking - correct answer ✔✔managers build and maintain positive relationships with other
people, ideally those whose help might be useful someday.
Social Capital - correct answer ✔✔managers build the capacity to attract support and help from
others in order to get things done.
Management Skills - correct answer ✔✔Technical, Human, conceptual
technical skills - correct answer ✔✔The ability to use a special proficiency or expertise to
perform particular tasks.
Human Skills - correct answer ✔✔The ability to work with others.
A high level of emotional intelligence
conceptual skills - correct answer ✔✔The ability to think critically and analytically.
emotional intelligence - correct answer ✔✔The ability to manage ourselves and our
relationships effectively- Daniel Goleman
self-awareness - correct answer ✔✔understanding moods, emotions
, Man SKills
self regulation - correct answer ✔✔thinking before acting, controlling disruptive impulses
Man Skills
motivation - correct answer ✔✔working hard and persevering
Man Skills
empathy - correct answer ✔✔understanding emotions of others
Man Skills
social skills - correct answer ✔✔gaining rapport and building good relationships
man skills
Globalization - correct answer ✔✔The worldwide independence of resource flows, product
markets and business competition.
Global Outsourcing - correct answer ✔✔Hiring workers and contracting for supplies in other
countries
Job Migration - correct answer ✔✔The shifting of jobs from one country
to another
Reshoring - correct answer ✔✔Moves jobs back from foreign to
domestic locations
