PGA 3.0 LEVEL 2 LATEST EXAM | 317 QUESTIONS
AND CORRECT ANSWERS
What department is considered the core business unit of most facilities? - Correct
Answer Golf Operations
From a functional perspective, a vendor is what kind of resource? - Correct
Answer Financial
What must exist for a facility to have a positive culture? - Correct Answer
Resources
What would a typical organizational chart of a golf operation show? - Correct
Answer Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - Correct Answer Size of facility and number of resources
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) - Correct Answer
True
,Policies and procedures are port of which support element of the golf operation's
organization? - Correct Answer Systems
What is the most accurate description of the relationship between the facility's
business plan and the golf operation? - Correct Answer Golf Operation is very
core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
Correct Answer
What combination of interaction strategies would be the first choice for promoting
a positive facility-wide culture? - Correct Answer Involving and Supporting
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - Correct Answer
Staff is considered a tangible facility resource? (T/F) - Correct Answer True
What intangible resource is key to enabling and facilitating peak performance? -
Correct Answer Culture
,How can facilities foster a positive culture of improvement? - Correct Answer
Open communication and discussion
How can a facility foster a culture of improvement? - Correct Answer Evolving /
Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - Correct Answer True
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) - Correct Answer True
High-performance profiling is a tool that can be used to communicate a uniform
set of facility-wide expectations for all employees. (T/F) - Correct Answer True
Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F) - Correct Answer True
New teachers observed the lead instructor at a golf facility conduct a short game
clinic. This is an example of external staff training. (T/F) - Correct Answer False
, What should a manager consider when determining the number of employees
needed to run an operation? - Correct Answer Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - Correct Answer Create high
performance profiles
What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers - Correct Answer
What is an example of external staff training? - Correct Answer Employee going
to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F) - Correct Answer False
What is the first step in acquiring a new technology-based system? - Correct
Answer Assess facility needs
What are procedures? - Correct Answer Step by step instructions on how to
implement policies and complete specific tasks
AND CORRECT ANSWERS
What department is considered the core business unit of most facilities? - Correct
Answer Golf Operations
From a functional perspective, a vendor is what kind of resource? - Correct
Answer Financial
What must exist for a facility to have a positive culture? - Correct Answer
Resources
What would a typical organizational chart of a golf operation show? - Correct
Answer Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - Correct Answer Size of facility and number of resources
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) - Correct Answer
True
,Policies and procedures are port of which support element of the golf operation's
organization? - Correct Answer Systems
What is the most accurate description of the relationship between the facility's
business plan and the golf operation? - Correct Answer Golf Operation is very
core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
Correct Answer
What combination of interaction strategies would be the first choice for promoting
a positive facility-wide culture? - Correct Answer Involving and Supporting
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - Correct Answer
Staff is considered a tangible facility resource? (T/F) - Correct Answer True
What intangible resource is key to enabling and facilitating peak performance? -
Correct Answer Culture
,How can facilities foster a positive culture of improvement? - Correct Answer
Open communication and discussion
How can a facility foster a culture of improvement? - Correct Answer Evolving /
Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - Correct Answer True
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) - Correct Answer True
High-performance profiling is a tool that can be used to communicate a uniform
set of facility-wide expectations for all employees. (T/F) - Correct Answer True
Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F) - Correct Answer True
New teachers observed the lead instructor at a golf facility conduct a short game
clinic. This is an example of external staff training. (T/F) - Correct Answer False
, What should a manager consider when determining the number of employees
needed to run an operation? - Correct Answer Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - Correct Answer Create high
performance profiles
What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers - Correct Answer
What is an example of external staff training? - Correct Answer Employee going
to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F) - Correct Answer False
What is the first step in acquiring a new technology-based system? - Correct
Answer Assess facility needs
What are procedures? - Correct Answer Step by step instructions on how to
implement policies and complete specific tasks
