ASSIGNMENT 03
Question: What are the differences between QC, QA, QMS and TQM
Answer: Each element of QC, QA, QMS, and TQM plays a unique and complementary role in
managing and enhancing quality across various levels of an organization. The following table
demonstrates the differences between them:
Quality Control Quality Quality Total Quality
Assurance Management Management
System
Purpose To identify and correct To prevent To establish a To embed quality
defects in final defects by structured into every aspect of
products focusing on framework for the organization
process quality quality
management
Focus Product-oriented Process-oriented System-oriented Culture and
continuous
improvement
Approach Reactive Proactive Comprehensive, Holistic, involving
covers QA and QC the entire
organization
Objectives Ensuring product meet Ensuring Achieving Achieving
specifications processes are consistency in long-term success
effective and quality across the and customer
efficient organization satisfaction
Activities Product testing, Process design, Documenting Employee
inspection, defect SOP processes, engagement,
identification development, establishing feedback loops,
training quality policies continuous
programs improvement
Timing Occurs after Occurs Ongoing across all Integrated into
production throughout the processes daily operations
process and
decision-making
Role Ensures products are Ensures Establishes, Creates a
free of defects processes monitors, and quality-centric
prevent defects improves culture
processes
Tools Uses inspection Uses guidelines, Uses ISO 9001, Uses TQM
checklists and other process Six Sigma principles, PDCA
testing procedures standards, cycle, Kaizen
quality
Question: What are the differences between QC, QA, QMS and TQM
Answer: Each element of QC, QA, QMS, and TQM plays a unique and complementary role in
managing and enhancing quality across various levels of an organization. The following table
demonstrates the differences between them:
Quality Control Quality Quality Total Quality
Assurance Management Management
System
Purpose To identify and correct To prevent To establish a To embed quality
defects in final defects by structured into every aspect of
products focusing on framework for the organization
process quality quality
management
Focus Product-oriented Process-oriented System-oriented Culture and
continuous
improvement
Approach Reactive Proactive Comprehensive, Holistic, involving
covers QA and QC the entire
organization
Objectives Ensuring product meet Ensuring Achieving Achieving
specifications processes are consistency in long-term success
effective and quality across the and customer
efficient organization satisfaction
Activities Product testing, Process design, Documenting Employee
inspection, defect SOP processes, engagement,
identification development, establishing feedback loops,
training quality policies continuous
programs improvement
Timing Occurs after Occurs Ongoing across all Integrated into
production throughout the processes daily operations
process and
decision-making
Role Ensures products are Ensures Establishes, Creates a
free of defects processes monitors, and quality-centric
prevent defects improves culture
processes
Tools Uses inspection Uses guidelines, Uses ISO 9001, Uses TQM
checklists and other process Six Sigma principles, PDCA
testing procedures standards, cycle, Kaizen
quality
