ASSIGNMENT 05
Question: What are Deming’s 14 points of quality management?
Answer: Dr. W. Edwards Deming offered 14 key principles for quality management to
follow to improve the effectiveness of a business or organization significantly. The principles
(points) were first presented in his book Out of the Crisis. They are as follows:
1. Create constancy of purpose toward improvement of product and service,
Top management must have confidence in their business's longevity to drive long-term
success. This confidence motivates innovation, improved processes, and employee training.
By creating consistency in purpose for product and service improvement, they foster TQM,
ensuring employees follow suit and contribute to the company's long-term success.
2. Adopt the new philosophy.
We are in a new economic age. Western management must awaken to the challenge, must
learn their responsibilities, and take on leadership for change. The new philosophy adopts
Japanese CWQC, later renamed TQM, aiming for waste elimination, delays, and a shift to
Just-In-Time manufacturing with zero defects, incorporating Deming's 14 points for
long-term success.
3. Cease dependence on inspection to achieve quality.
Eliminate the need for inspection on a mass basis by building quality into the product in the
first place.
4. End the practice of awarding business on the basis of price tag.
This point addresses supplier partnership. The supplier should be selected on the basis of the
following 4 parameters namely leadership, quality, price, delivery and service Therefore price
alone should not be the criterion for selection of supplier.
5. Improve constantly and forever the system of production and service.
The processes in the organization need continuous improvement, Kaizen in Japanese. TQM is
aimed at continuous improvement of processes so that the quality of products and services
improve continuously. The very purpose of TQM is the constant improvement of the system
for production and services
Question: What are Deming’s 14 points of quality management?
Answer: Dr. W. Edwards Deming offered 14 key principles for quality management to
follow to improve the effectiveness of a business or organization significantly. The principles
(points) were first presented in his book Out of the Crisis. They are as follows:
1. Create constancy of purpose toward improvement of product and service,
Top management must have confidence in their business's longevity to drive long-term
success. This confidence motivates innovation, improved processes, and employee training.
By creating consistency in purpose for product and service improvement, they foster TQM,
ensuring employees follow suit and contribute to the company's long-term success.
2. Adopt the new philosophy.
We are in a new economic age. Western management must awaken to the challenge, must
learn their responsibilities, and take on leadership for change. The new philosophy adopts
Japanese CWQC, later renamed TQM, aiming for waste elimination, delays, and a shift to
Just-In-Time manufacturing with zero defects, incorporating Deming's 14 points for
long-term success.
3. Cease dependence on inspection to achieve quality.
Eliminate the need for inspection on a mass basis by building quality into the product in the
first place.
4. End the practice of awarding business on the basis of price tag.
This point addresses supplier partnership. The supplier should be selected on the basis of the
following 4 parameters namely leadership, quality, price, delivery and service Therefore price
alone should not be the criterion for selection of supplier.
5. Improve constantly and forever the system of production and service.
The processes in the organization need continuous improvement, Kaizen in Japanese. TQM is
aimed at continuous improvement of processes so that the quality of products and services
improve continuously. The very purpose of TQM is the constant improvement of the system
for production and services
