INTRODUCTION TO MANAGEMENT FINAL
(UNIVERSITY OF IOWA) EXAM WITH ALL
CORRECT & VERIFIED ANSWERS
Correlation between missed classes and final points Correct answer-r=.41
Definition of management Correct answer-Getting work done through others
How do I get help? Correct answer-1. Do your homework = search for your answers first
2. Think strategically about who to ask
3. Prepare a good question
4. Be patient, kind, and professional
Life lessons Correct answer-1. The most effective and most respected people show initiative and
look for answers before relying on other people
2. Sometimes the person sitting next to you is the best source of information
3. Even if your boss really likes you, do not bother him or her with questions that you should be able
to answer yourself
4. Do your homework, and let people know you've done your homework, otherwise they just might
ask you, "Did you do your homework?"
5. Make other people feel that their work is important, even if you are not sure whether it is
6. Gratitude gains you a great deal of good will from others; adopting an attitude of entitlement and
being a jerk irritates others and may mean you don't get the answers you need
7. Sometimes a short face-to-face meeting is the best way to get questions answered, and the best
way to get to know someone
8. Your time is valuable. So is theirs. People who schedule ahead of time will get attention. People
who don't may be ignored
9. Asking the right person, the right way, is the best way to get the right answer and gain respect in
the process
Types of managers Correct answer-Top managers
Middle managers
First-line managers
Team leaders
Top managers Correct answer-Responsible for:
-overall direction of the organization
-creating a context for change
-developing employees' commitment to and ownership of the company's performance
-creating a positive organizational culture through language and action
-monitoring their business environments
Middle managers Correct answer-Responsible for:
-setting objectives consistent with top management's goals
-planning and implementing subunit strategies for achieving those objectives
-allocating resources to meet objectives
-coordinating and linking groups, departments, and divisions within a company
-monitoring and managing the performance of the subunits and individual managers who report to
them
-implementing the changes or strategies generated by top managers
,Have control over company's resources, finances, budgets
First-line managers Correct answer-Responsible for:
-managing the performance of entry-level employees who are directly responsible for producing a
company's goods and services
-monitoring, teaching, short-term planning
Only managers that train and supervise non-managers
Team leaders Correct answer-Responsible for:
-facilitating team activities toward accomplishing a goal
-helping their team members plan and schedule work, learn to solve problems, and work efficiently
with each other
-fostering good relationships and addressing problematic ones within their teams
-managing external relationships
There to bring intellectual, emotional, and spiritual resources to the team
Models Correct answer-Useful simplifications of reality
Four functions of managers Correct answer-Planning
Organizing
Leading
Controlling
Planning Correct answer-"determining organizational goals and a means for achieving them"
-setting goals and deciding on action
-developing rules and procedures
-developing budgets and plans
-all managers plan, no matter what level they are
Organizing Correct answer-"deciding where decisions will be made, who will do what jobs and
tasks, and who will work for whom in the company"
-identifying jobs to be done
-hiring people to do them
-establishing departments
-establishing a chain of command
-delegating
Leading Correct answer-"inspiring and motivating workers to work hard to achieve organizational
goals"
-influencing others to get the job done
-maintaining morale
-molding company culture
-managing conflicts and communication
Controlling Correct answer-"monitoring progress toward goal achievement and taking corrective
action when progress isn't being made"
-setting standards
-comparing performance with standards
, -taking corrective action
Gaining management skills Correct answer-Sources of learning
-reading
-reflection
-relationships
-real experience
Read the advice of good managers
Think about what you've read and experiences you've had
Top 3 (of 10) mistakes managers make Correct answer-1. Insensitive to others: abrasive,
intimidating, bullying style
2. Cold, aloof, arrogant
3. Betrays trust
Transition to management Correct answer-Managers' initial expectations
-be the boss
-formal authority
-manage tasks
-job is not managing people
After 6 months as a manager
-initial expectations were wrong
-fast paced
-heavy workload
-job is to the problem solver and troubleshooter for subordinates
After a year as a manger
-no longer a doer
-communication, listening, and positive reinforcement
-learning to adapt and control stress
-job is people development
Self-management process Correct answer-1. self-assessment and planning
2. goal setting
3. self and environmental control
4. evaluating and rewarding progress
Self-assessment and planning Correct answer-Assessing about where you are in your life and
where you want to be in the future
Ask: "What are my strengths?" "What do I want them to be?" "What am I doing now?" "What do I
want to be doing?" "Where am I now?" "Where do I want to go?"
Common mistakes:
-not having standards
-ignoring important parts of our identities
Goal setting Correct answer-Set S.M.A.R.T goals
Common mistakes:
-failure to set goals
-setting vague goals
-failing to follow through with goals
Self and environmental control Correct answer-Self control
(UNIVERSITY OF IOWA) EXAM WITH ALL
CORRECT & VERIFIED ANSWERS
Correlation between missed classes and final points Correct answer-r=.41
Definition of management Correct answer-Getting work done through others
How do I get help? Correct answer-1. Do your homework = search for your answers first
2. Think strategically about who to ask
3. Prepare a good question
4. Be patient, kind, and professional
Life lessons Correct answer-1. The most effective and most respected people show initiative and
look for answers before relying on other people
2. Sometimes the person sitting next to you is the best source of information
3. Even if your boss really likes you, do not bother him or her with questions that you should be able
to answer yourself
4. Do your homework, and let people know you've done your homework, otherwise they just might
ask you, "Did you do your homework?"
5. Make other people feel that their work is important, even if you are not sure whether it is
6. Gratitude gains you a great deal of good will from others; adopting an attitude of entitlement and
being a jerk irritates others and may mean you don't get the answers you need
7. Sometimes a short face-to-face meeting is the best way to get questions answered, and the best
way to get to know someone
8. Your time is valuable. So is theirs. People who schedule ahead of time will get attention. People
who don't may be ignored
9. Asking the right person, the right way, is the best way to get the right answer and gain respect in
the process
Types of managers Correct answer-Top managers
Middle managers
First-line managers
Team leaders
Top managers Correct answer-Responsible for:
-overall direction of the organization
-creating a context for change
-developing employees' commitment to and ownership of the company's performance
-creating a positive organizational culture through language and action
-monitoring their business environments
Middle managers Correct answer-Responsible for:
-setting objectives consistent with top management's goals
-planning and implementing subunit strategies for achieving those objectives
-allocating resources to meet objectives
-coordinating and linking groups, departments, and divisions within a company
-monitoring and managing the performance of the subunits and individual managers who report to
them
-implementing the changes or strategies generated by top managers
,Have control over company's resources, finances, budgets
First-line managers Correct answer-Responsible for:
-managing the performance of entry-level employees who are directly responsible for producing a
company's goods and services
-monitoring, teaching, short-term planning
Only managers that train and supervise non-managers
Team leaders Correct answer-Responsible for:
-facilitating team activities toward accomplishing a goal
-helping their team members plan and schedule work, learn to solve problems, and work efficiently
with each other
-fostering good relationships and addressing problematic ones within their teams
-managing external relationships
There to bring intellectual, emotional, and spiritual resources to the team
Models Correct answer-Useful simplifications of reality
Four functions of managers Correct answer-Planning
Organizing
Leading
Controlling
Planning Correct answer-"determining organizational goals and a means for achieving them"
-setting goals and deciding on action
-developing rules and procedures
-developing budgets and plans
-all managers plan, no matter what level they are
Organizing Correct answer-"deciding where decisions will be made, who will do what jobs and
tasks, and who will work for whom in the company"
-identifying jobs to be done
-hiring people to do them
-establishing departments
-establishing a chain of command
-delegating
Leading Correct answer-"inspiring and motivating workers to work hard to achieve organizational
goals"
-influencing others to get the job done
-maintaining morale
-molding company culture
-managing conflicts and communication
Controlling Correct answer-"monitoring progress toward goal achievement and taking corrective
action when progress isn't being made"
-setting standards
-comparing performance with standards
, -taking corrective action
Gaining management skills Correct answer-Sources of learning
-reading
-reflection
-relationships
-real experience
Read the advice of good managers
Think about what you've read and experiences you've had
Top 3 (of 10) mistakes managers make Correct answer-1. Insensitive to others: abrasive,
intimidating, bullying style
2. Cold, aloof, arrogant
3. Betrays trust
Transition to management Correct answer-Managers' initial expectations
-be the boss
-formal authority
-manage tasks
-job is not managing people
After 6 months as a manager
-initial expectations were wrong
-fast paced
-heavy workload
-job is to the problem solver and troubleshooter for subordinates
After a year as a manger
-no longer a doer
-communication, listening, and positive reinforcement
-learning to adapt and control stress
-job is people development
Self-management process Correct answer-1. self-assessment and planning
2. goal setting
3. self and environmental control
4. evaluating and rewarding progress
Self-assessment and planning Correct answer-Assessing about where you are in your life and
where you want to be in the future
Ask: "What are my strengths?" "What do I want them to be?" "What am I doing now?" "What do I
want to be doing?" "Where am I now?" "Where do I want to go?"
Common mistakes:
-not having standards
-ignoring important parts of our identities
Goal setting Correct answer-Set S.M.A.R.T goals
Common mistakes:
-failure to set goals
-setting vague goals
-failing to follow through with goals
Self and environmental control Correct answer-Self control
