[Document title]
UNIT I MAKING PROFESSIONAL CORRESPONDENCE
Listening – Evaluative Listening: Advertisements, Product Descriptions, -Audio/video;
Listening and filling a Graphic Organiser (Choosing a product or service by comparison)
Speaking – Marketing a product, Persuasive Speech Techniques
Reading – Reading advertisements, user manuals, brochure
Vocabulary – Contextual meaning of words
Writing – Professional Responses for business communication letters- Open ended Essay
Grammar – Numerical adjectives, Mixed Tenses, Prepositional phrases
PART – A
Q. Questions M CO BT Competence
NO
1 Find the meaning of the underlined word from the 2 CO1 BT2 Understanding
context: (Question 1 – 5)
The querulous child I babysit just won't stop
bothering me until I let him play video games.'
a) Complaining
b) Joyful
c) Crying
d) Calm
2 Her transient thoughts of quitting her job are 2 CO1 BT2 Understanding
fleeting, lasting only as long as the weekly
meeting she abhors.'
a) Abhors
b) Thoughts
c) Fleeting
d) Quitting
3 The snake slithered through the grass. 2 CO1 BT2 Understanding
a) stopped moving
b) slept in the grass
c) ate something
d) moved or travelled
4 You can trust the salesman at that store because 2 CO1 BT2 Understanding
they always conduct business in an aboveboard
manner.
a) sneaky
b) stealthily
c) honestly
d) strangely
5 Banu is gregarious since she has many friends: 2 CO1 BT2 Understanding
a) introvert
b) extrovert
c) shy
d) hesitant
6 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement. (Question 6 – 10)
a. An investment of 5 lakhs –
Ans. A5-lakh investment
b. A journey of 200 miles –
Ans. A 200-mile journey
7 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. An interval of 10 minutes –
Ans. A ten-minute interval
,[Document title]
b. A DC supply of 250 volts –
Ans. A 250- volt DC supply
8 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. The pipe is three feet long –
Ans. A 3-foot pipe
b. The curing cycle lasts 30 minutes –
Ans. A 30- minute curing cycle
9 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. A flask with capacity of 5 liters –
Ans. A 5-litre flask
b. Blocks of 10 tons –
Ans. A 10-ton block
10 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. A base of 12 acres –
Ans. A 12-acre base
b. An incline of 60 degrees –
Ans. A 60 - degree incline
11 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. The minister had hardly finished his
speech when the earthquake ________
(shake) the building.
Ans. Shook
b. 2. Everybody will be at the office at about
08:30 tomorrow as the meeting ______
(start) at nine o'clock.
Ans. Starts
12 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. The candidate who we had interviewed
before we _____ (speak) to any others is
still my favorite.
Ans. Spoke
b. While climbing the mountain, we ______
(encounter) a strange animal which I'd
never seen before.
Ans. Encountered
13 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. The chairman was sure that his proposal
would be accepted as no other member
_______ (oppose) it up to that time.
Ans. Had opposed
b. I wasn't surprised to hear that Monica
______ (have) an accident because she is
such a reckless driver.
Ans. Had
14 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. When I _______ (come) home this
,[Document title]
evening, my parents had gone out for a
walk.
Ans. Came
b. By the time the troops ______ (arrive), the
war will have ended.
Ans. Arrive
15 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. By the year 2050, linguists ________
(study) the Indy-European language
family for more than 200 years.
Ans. will have been studying
b. The increase in fuel prices _____
(become) a major problem for people for
the last ten years, therefore, during this
time many people have preferred to sell
their cars and buy smaller ones.
Ans. has become
16 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
I would rather have coffee …………… tea.
a. instead of
b. instead from
17 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
…………………… the rains, we went out.
a. In spite of
b. Despite of
c. In spite
18 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
……………………… fire, break glass to escape.
a. In case of
b. In case
c. In case with
19 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
I am standing here ………… my friends.
a. in behalf of
b. on behalf of
c. on behalf
20 Complete the following sentences using 2 CO1 BT2 Understanding
appropriate prepositional phrases.
We solved the problem …………………. a new
device developed by our engineers.
a. by means of
b. by means
c. by means to
21 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. The book is on the shelf.
b. She hit the ball over the fence.
22 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
, [Document title]
a. The look in his eye was fierce. (look in)
b. The apple fell off the tree. (fell off)
23 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. The sound of music was heard. (sound of)
b. Our woods are filled with snow. (filled
with)
24 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. The dog barked at him. (barked at)
b. Her letter to me was brief. (letter to)
25 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. We waited for the sunrise. (waited for)
b. Under the rock lay the lizard. (Under the)
PART B
1 Write a response letter to the Marketing Director of the 16 CO1 BT3 Apply
company "English Learners" regarding a customer
complaint about poor service in their publication.
An To, The Marketing Director, English Learners, [Company Address]
s.
Subject: Customer Complaint Regarding Poor Service in Publication
Dear [Marketing Director's Name],
I am writing to bring to your attention a customer complaint received by our organization
regarding the quality of service provided in your recent publication. While we value the
excellent reputation of English Learners in promoting quality language resources, this matter
calls for immediate review.
The complaint primarily highlights [specific issues, e.g., delays in delivery, errors in content,
lack of customer support—insert specifics as per the complaint details if available]. These
concerns not only impact customer satisfaction but also risk undermining the trust that your
organization has built over time.
As a key stakeholder in this industry, we believe in constructive collaboration to maintain the
highest service standards. Addressing this complaint promptly and effectively will not only
resolve the customer’s grievances but also reinforce your company’s commitment to quality.
We are confident in English Learners' dedication to excellence and are certain that swift action
will uphold your brand’s reputation. If there is any way we can assist you in addressing this
matter, please do not hesitate to contact me directly at [Your Contact Details].
Thank you for your prompt attention to this important issue. We look forward to hearing about
the resolution soon.
Yours sincerely, [Your Full Name] [Your Position] [Your Organization Name] [Contact
Information]
2 Write a reply letter addressing a product defect 16 CO1 BT3 Apply
complaint and providing a resolution for a product you
purchased on Amazon.
An [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]
s.
Date: [Insert Date]
UNIT I MAKING PROFESSIONAL CORRESPONDENCE
Listening – Evaluative Listening: Advertisements, Product Descriptions, -Audio/video;
Listening and filling a Graphic Organiser (Choosing a product or service by comparison)
Speaking – Marketing a product, Persuasive Speech Techniques
Reading – Reading advertisements, user manuals, brochure
Vocabulary – Contextual meaning of words
Writing – Professional Responses for business communication letters- Open ended Essay
Grammar – Numerical adjectives, Mixed Tenses, Prepositional phrases
PART – A
Q. Questions M CO BT Competence
NO
1 Find the meaning of the underlined word from the 2 CO1 BT2 Understanding
context: (Question 1 – 5)
The querulous child I babysit just won't stop
bothering me until I let him play video games.'
a) Complaining
b) Joyful
c) Crying
d) Calm
2 Her transient thoughts of quitting her job are 2 CO1 BT2 Understanding
fleeting, lasting only as long as the weekly
meeting she abhors.'
a) Abhors
b) Thoughts
c) Fleeting
d) Quitting
3 The snake slithered through the grass. 2 CO1 BT2 Understanding
a) stopped moving
b) slept in the grass
c) ate something
d) moved or travelled
4 You can trust the salesman at that store because 2 CO1 BT2 Understanding
they always conduct business in an aboveboard
manner.
a) sneaky
b) stealthily
c) honestly
d) strangely
5 Banu is gregarious since she has many friends: 2 CO1 BT2 Understanding
a) introvert
b) extrovert
c) shy
d) hesitant
6 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement. (Question 6 – 10)
a. An investment of 5 lakhs –
Ans. A5-lakh investment
b. A journey of 200 miles –
Ans. A 200-mile journey
7 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. An interval of 10 minutes –
Ans. A ten-minute interval
,[Document title]
b. A DC supply of 250 volts –
Ans. A 250- volt DC supply
8 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. The pipe is three feet long –
Ans. A 3-foot pipe
b. The curing cycle lasts 30 minutes –
Ans. A 30- minute curing cycle
9 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. A flask with capacity of 5 liters –
Ans. A 5-litre flask
b. Blocks of 10 tons –
Ans. A 10-ton block
10 Write the numerical expressions for the given 2 CO1 BT1 Remembering
statement.
a. A base of 12 acres –
Ans. A 12-acre base
b. An incline of 60 degrees –
Ans. A 60 - degree incline
11 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. The minister had hardly finished his
speech when the earthquake ________
(shake) the building.
Ans. Shook
b. 2. Everybody will be at the office at about
08:30 tomorrow as the meeting ______
(start) at nine o'clock.
Ans. Starts
12 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. The candidate who we had interviewed
before we _____ (speak) to any others is
still my favorite.
Ans. Spoke
b. While climbing the mountain, we ______
(encounter) a strange animal which I'd
never seen before.
Ans. Encountered
13 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. The chairman was sure that his proposal
would be accepted as no other member
_______ (oppose) it up to that time.
Ans. Had opposed
b. I wasn't surprised to hear that Monica
______ (have) an accident because she is
such a reckless driver.
Ans. Had
14 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. When I _______ (come) home this
,[Document title]
evening, my parents had gone out for a
walk.
Ans. Came
b. By the time the troops ______ (arrive), the
war will have ended.
Ans. Arrive
15 Fill in the blanks using the correct form of the 2 CO1 BT1 Remembering
verbs.
a. By the year 2050, linguists ________
(study) the Indy-European language
family for more than 200 years.
Ans. will have been studying
b. The increase in fuel prices _____
(become) a major problem for people for
the last ten years, therefore, during this
time many people have preferred to sell
their cars and buy smaller ones.
Ans. has become
16 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
I would rather have coffee …………… tea.
a. instead of
b. instead from
17 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
…………………… the rains, we went out.
a. In spite of
b. Despite of
c. In spite
18 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
……………………… fire, break glass to escape.
a. In case of
b. In case
c. In case with
19 Complete the following sentences using 2 CO1 BT1 Remembering
appropriate prepositional phrases.
I am standing here ………… my friends.
a. in behalf of
b. on behalf of
c. on behalf
20 Complete the following sentences using 2 CO1 BT2 Understanding
appropriate prepositional phrases.
We solved the problem …………………. a new
device developed by our engineers.
a. by means of
b. by means
c. by means to
21 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. The book is on the shelf.
b. She hit the ball over the fence.
22 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
, [Document title]
a. The look in his eye was fierce. (look in)
b. The apple fell off the tree. (fell off)
23 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. The sound of music was heard. (sound of)
b. Our woods are filled with snow. (filled
with)
24 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. The dog barked at him. (barked at)
b. Her letter to me was brief. (letter to)
25 Identify the prepositional phrase in the given 2 CO1 BT2 Understanding
sentence
a. We waited for the sunrise. (waited for)
b. Under the rock lay the lizard. (Under the)
PART B
1 Write a response letter to the Marketing Director of the 16 CO1 BT3 Apply
company "English Learners" regarding a customer
complaint about poor service in their publication.
An To, The Marketing Director, English Learners, [Company Address]
s.
Subject: Customer Complaint Regarding Poor Service in Publication
Dear [Marketing Director's Name],
I am writing to bring to your attention a customer complaint received by our organization
regarding the quality of service provided in your recent publication. While we value the
excellent reputation of English Learners in promoting quality language resources, this matter
calls for immediate review.
The complaint primarily highlights [specific issues, e.g., delays in delivery, errors in content,
lack of customer support—insert specifics as per the complaint details if available]. These
concerns not only impact customer satisfaction but also risk undermining the trust that your
organization has built over time.
As a key stakeholder in this industry, we believe in constructive collaboration to maintain the
highest service standards. Addressing this complaint promptly and effectively will not only
resolve the customer’s grievances but also reinforce your company’s commitment to quality.
We are confident in English Learners' dedication to excellence and are certain that swift action
will uphold your brand’s reputation. If there is any way we can assist you in addressing this
matter, please do not hesitate to contact me directly at [Your Contact Details].
Thank you for your prompt attention to this important issue. We look forward to hearing about
the resolution soon.
Yours sincerely, [Your Full Name] [Your Position] [Your Organization Name] [Contact
Information]
2 Write a reply letter addressing a product defect 16 CO1 BT3 Apply
complaint and providing a resolution for a product you
purchased on Amazon.
An [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]
s.
Date: [Insert Date]
