1|Page
Dell Client Foundation 2025 Assessment | Practice Questions with
Verified Answers | Latest 2025/2026 Update| 100% Correct.
Which of the following is the correct way to trigger BIOS Recovery?
-For desktops, power on the system and hold down "CTRL + Esc" Key.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery
from Hard Drive' option?
- IS NOT Preboot behavior
You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system
diagnostics. Which checkbox in the Advanced test will help you attain the desired outcome?
-Thorough mode.
What should a user do to preserve BIOS settings before recovering the system?
- Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
To prevent CPU pins from bending or any damage to the motherboard, technicians must
ensure that: (Select 2)
- ESD bag is used for repackaging.
- CPU cover is placed back covering the CPU socket.
Select the BIOS options which support in preparing a device for encryption. (Select 2)
- BIOS in UEFI mode
- TPM Disabled
BIOS Recovery from Hard Drive option can be disabled in ____________.
BIOS
How do you access BIOS and System Setup on Latitude portable systems without a keyboard
during service call?
IS NOT :
-Press the power button and press the Volume Up button before the Dell logo is displayed.
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-Press the power button and then press the Windows button before the Dell logo is displayed.
You are at the customer's place to service XPS 9315 system board. Which digit represents the
series of the laptop in the model’s name?
-9
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edges/sides only without touching any other area.
Customer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call.
Which section under the service manual will help you get the information about the
Diagnostic LED behavior?
- Troubleshooting.
Identify the statement that is TRUE about Intel Optane Memory?
It is a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
Which of these are a part of the recommended practices while attending service calls? (Select 2)
- ANSWER-Whenever possible, swap with a good known part to test functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) - ANSWER-ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - ANSWER-Place the box on a secure
surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid.
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All parts must be handled by lifting and holding from the edges or sides. Avoid touching the
surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2)
- ANSWER-Hard Disk Drive with password set.
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) - ANSWER-Power on the
system. When the Dell logo appears, tap the F12 key to access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic components of the
system? - ANSWER-Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops? (Select 2) -
ANSWER-AC Adapter
Frayed pins
A customer is getting a "No bootable device found" message while powering on the system.
Which option under the BIOS would help to fix this issue? - ANSWER-Boot Configuration.
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) - ANSWER-Use
the up and down arrow keys to select Diagnostics on the menu and press the Enter key.
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Power on the system. Tap the F12 key when the Dell logo appears to access the one-time boot
menu.
BIOS Recovery from Hard Drive option can be disabled in ____________. - ANSWER-BIOS.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?
- ANSWER-If BT Disabled label is present inside the bottom door or chassis.
Which of the following is true about Pre-Boot System Diagnostics? (Select 3) - ANSWER-When
BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System
Diagnostics tests.
The diagnostics go through every detected hardware component and notifies the user of any
errors.
Pre-boot system Diagnostics tests your hardware without using the operating system.
Which out of these is a probable point of failure for a no power issue in desktops? (Select 2) -
ANSWER-Power outlet
PSU
Identify the architecture of the Vostro 3520 that is assigned to you for a service call. - ANSWER-
Intel.
You have reached the customer site to replace SSD. What will be your first logical step in
attending this service call? - ANSWER-Run ePSA or SupportAssist diagnostics.
Dell Client Foundation 2025 Assessment | Practice Questions with
Verified Answers | Latest 2025/2026 Update| 100% Correct.
Which of the following is the correct way to trigger BIOS Recovery?
-For desktops, power on the system and hold down "CTRL + Esc" Key.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery
from Hard Drive' option?
- IS NOT Preboot behavior
You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system
diagnostics. Which checkbox in the Advanced test will help you attain the desired outcome?
-Thorough mode.
What should a user do to preserve BIOS settings before recovering the system?
- Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
To prevent CPU pins from bending or any damage to the motherboard, technicians must
ensure that: (Select 2)
- ESD bag is used for repackaging.
- CPU cover is placed back covering the CPU socket.
Select the BIOS options which support in preparing a device for encryption. (Select 2)
- BIOS in UEFI mode
- TPM Disabled
BIOS Recovery from Hard Drive option can be disabled in ____________.
BIOS
How do you access BIOS and System Setup on Latitude portable systems without a keyboard
during service call?
IS NOT :
-Press the power button and press the Volume Up button before the Dell logo is displayed.
,2|Page
-Press the power button and then press the Windows button before the Dell logo is displayed.
You are at the customer's place to service XPS 9315 system board. Which digit represents the
series of the laptop in the model’s name?
-9
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edges/sides only without touching any other area.
Customer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call.
Which section under the service manual will help you get the information about the
Diagnostic LED behavior?
- Troubleshooting.
Identify the statement that is TRUE about Intel Optane Memory?
It is a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
Which of these are a part of the recommended practices while attending service calls? (Select 2)
- ANSWER-Whenever possible, swap with a good known part to test functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) - ANSWER-ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - ANSWER-Place the box on a secure
surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid.
,3|Page
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the
surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2)
- ANSWER-Hard Disk Drive with password set.
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) - ANSWER-Power on the
system. When the Dell logo appears, tap the F12 key to access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic components of the
system? - ANSWER-Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops? (Select 2) -
ANSWER-AC Adapter
Frayed pins
A customer is getting a "No bootable device found" message while powering on the system.
Which option under the BIOS would help to fix this issue? - ANSWER-Boot Configuration.
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) - ANSWER-Use
the up and down arrow keys to select Diagnostics on the menu and press the Enter key.
, 4|Page
Power on the system. Tap the F12 key when the Dell logo appears to access the one-time boot
menu.
BIOS Recovery from Hard Drive option can be disabled in ____________. - ANSWER-BIOS.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?
- ANSWER-If BT Disabled label is present inside the bottom door or chassis.
Which of the following is true about Pre-Boot System Diagnostics? (Select 3) - ANSWER-When
BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System
Diagnostics tests.
The diagnostics go through every detected hardware component and notifies the user of any
errors.
Pre-boot system Diagnostics tests your hardware without using the operating system.
Which out of these is a probable point of failure for a no power issue in desktops? (Select 2) -
ANSWER-Power outlet
PSU
Identify the architecture of the Vostro 3520 that is assigned to you for a service call. - ANSWER-
Intel.
You have reached the customer site to replace SSD. What will be your first logical step in
attending this service call? - ANSWER-Run ePSA or SupportAssist diagnostics.
