ISM 3004 EXAM 2 QUESTIONS WITH ACCURATE
SOLUTIONS
How does the "hybrid" scenario work? -- Answer ✔✔ You can use it as a traditional PC
and a thin client. BYOD access apps in VDI
How does the Consumerization of IT impact mobile devices in the corporate
environment? -- Answer ✔✔ Consumerization of IT impacts mobile devices because
whatever we buy are our consumer devices and we want to use that same device for
our work.
What are the implications of Mobile Device BYOD for Business? -- Answer ✔✔
Securing corporate data and email
Ensuring regulatory compliance: company has to make sure that an employee's use on
their personal device doesn't go against their laws
Cost of supporting BYOD
What can a "lightweight approach" to EMM do for you? What does it require? -- Answer
✔✔ Simple approach that takes advantage of most features built into most mobile
phones. Sometimes it's all you need, easy, lower support costs, happier user, no
additional license fees
It requires: PINs- enhanced security, can require encryption, remote wipe
,What is EMM? -- Answer ✔✔ enterprise mobility management
what are the key capabilities of EMM? -- Answer ✔✔ Key capabilities: security-
password enforcement, inactivity lock, device wipe, audit trail/logging, jailbreak
detection. Software distribution- app downloader, app verification, app update support,
app patch support. Policy/compliance management- deny noncompliant devices, external
storage blocking, restrict new apps, control web access, cost containment. Inventory
management
What are "Containers"? What's the benefit to the company? To the user? -- Answer
✔✔ Containers separate personal from business- apps, data, email
Benefits: selective wipe, encrypt work container, barrier between containers
What is "remote wipe"? How is it different for lightweight approach vs. full EMM suite? -
- Answer ✔✔ if device gets lost you can erase entire device.
Potential savings in electricity costs for PC's in a well-managed scenario: _____% --
Answer ✔✔ 35%
What power reliability problems affect our IT devices? -- Answer ✔✔ problems: surges,
brownouts, blackouts
What solutions address those power reliability problems? -- Answer ✔✔ surge
protector, UPS, generators
, Define ergonomics -- Answer ✔✔ The science of fitting workplace conditions and job
demands to the capabilities of the working population
Why is ergonomics important? -- Answer ✔✔ To make sure the job fits and respects
the capabilities of our bodies. Making sure there are no risks of illness and injury,
increase productivity and employee satisfaction
What are the IT-related risk factors? -- Answer ✔✔ Repetitive stress, bad posture can
be bad on your body
What hardware and software can help solve ergonomic problems? -- Answer ✔✔
Hardware: ergonomic keyboard, pointing devices (mice, touchpads, touch screen),
monitors
Software: speech recognition, keyboard hotkeys replaying mouse, breaks- reminder,
auto detect, exercise
What are the key rules for ergonomic computer work areas? (Monitor location, sitting
posture, etc.) -- Answer ✔✔ Workstation layout: distance to monitor, monitor height-
top of the monitor at eyelevel. Good sitting posture: upper back straight, arms roughly
90-degree angle, knees 90 degrees, feet flat. Standing might be better
What ergonomic problems face notebook/laptop computer users? -- Answer ✔✔ if
your monitor is at eye level then your hands are too high, toting around can be heavy
with chargers
What factors impact Printer TCO? -- Answer ✔✔ Printer acquisition, consumables- ink
& paper, repairs- warranty & duty cycle, maintenance- DIY vs contract & remote
monitoring, user support
SOLUTIONS
How does the "hybrid" scenario work? -- Answer ✔✔ You can use it as a traditional PC
and a thin client. BYOD access apps in VDI
How does the Consumerization of IT impact mobile devices in the corporate
environment? -- Answer ✔✔ Consumerization of IT impacts mobile devices because
whatever we buy are our consumer devices and we want to use that same device for
our work.
What are the implications of Mobile Device BYOD for Business? -- Answer ✔✔
Securing corporate data and email
Ensuring regulatory compliance: company has to make sure that an employee's use on
their personal device doesn't go against their laws
Cost of supporting BYOD
What can a "lightweight approach" to EMM do for you? What does it require? -- Answer
✔✔ Simple approach that takes advantage of most features built into most mobile
phones. Sometimes it's all you need, easy, lower support costs, happier user, no
additional license fees
It requires: PINs- enhanced security, can require encryption, remote wipe
,What is EMM? -- Answer ✔✔ enterprise mobility management
what are the key capabilities of EMM? -- Answer ✔✔ Key capabilities: security-
password enforcement, inactivity lock, device wipe, audit trail/logging, jailbreak
detection. Software distribution- app downloader, app verification, app update support,
app patch support. Policy/compliance management- deny noncompliant devices, external
storage blocking, restrict new apps, control web access, cost containment. Inventory
management
What are "Containers"? What's the benefit to the company? To the user? -- Answer
✔✔ Containers separate personal from business- apps, data, email
Benefits: selective wipe, encrypt work container, barrier between containers
What is "remote wipe"? How is it different for lightweight approach vs. full EMM suite? -
- Answer ✔✔ if device gets lost you can erase entire device.
Potential savings in electricity costs for PC's in a well-managed scenario: _____% --
Answer ✔✔ 35%
What power reliability problems affect our IT devices? -- Answer ✔✔ problems: surges,
brownouts, blackouts
What solutions address those power reliability problems? -- Answer ✔✔ surge
protector, UPS, generators
, Define ergonomics -- Answer ✔✔ The science of fitting workplace conditions and job
demands to the capabilities of the working population
Why is ergonomics important? -- Answer ✔✔ To make sure the job fits and respects
the capabilities of our bodies. Making sure there are no risks of illness and injury,
increase productivity and employee satisfaction
What are the IT-related risk factors? -- Answer ✔✔ Repetitive stress, bad posture can
be bad on your body
What hardware and software can help solve ergonomic problems? -- Answer ✔✔
Hardware: ergonomic keyboard, pointing devices (mice, touchpads, touch screen),
monitors
Software: speech recognition, keyboard hotkeys replaying mouse, breaks- reminder,
auto detect, exercise
What are the key rules for ergonomic computer work areas? (Monitor location, sitting
posture, etc.) -- Answer ✔✔ Workstation layout: distance to monitor, monitor height-
top of the monitor at eyelevel. Good sitting posture: upper back straight, arms roughly
90-degree angle, knees 90 degrees, feet flat. Standing might be better
What ergonomic problems face notebook/laptop computer users? -- Answer ✔✔ if
your monitor is at eye level then your hands are too high, toting around can be heavy
with chargers
What factors impact Printer TCO? -- Answer ✔✔ Printer acquisition, consumables- ink
& paper, repairs- warranty & duty cycle, maintenance- DIY vs contract & remote
monitoring, user support
