WGU C208 CHANGE MANAGEMENT AND INNOVATION LATEST VERSION FULL
ACTUAL EXAM (2025/2026) WITH COMPLETE SOLUTIONS
Leadership
The process by which one person influences the thoughts, attitudes, and behaviors of
others.
Organizational Change
The act of making an organization something different from what it is or from what it would
be if left alone.
Change Management
The process of managing change in an organization. Leaders are called upon to understand
the scope of the change, to make a persuasive case for it, and to help employees adjust to
new working conditions.
Creativity
The generation of new ideas by individuals and teams.
Innovation
The process by which organization generates new ideas and converts them into new
products, business practices, and strategies that create value. It is not deemed successful
unless that creative process is translated into a commercially successful endeavor.
,Organizational Culture
The basic tacit assumptions about how the world is and ought to be that a group of people
share and that determines their perceptions, thoughts, feelings, and their overt behavior.
Cultural Norms
Sanctioned values of an organization that shows what should be expected and to know
what to expect.
Subculture
A group of people with a culture which is different from the larger culture to which they
belong.
Pre-Arrival (Culture)
What goes on before the employee happens to get to the organization. This is established
by the founders of the organization and top managers.
Encounter (Culture)
The employee and the top managers meet each other, and the employees look, feel, watch,
and then they see how the top managers perform, interact, and dress.
,Metamorphosis (Culture)
Employees confine to the organization's culture.
Organizational Behavior
The study of how people, individuals, and groups act in organizations and how
organizations can be made more effective.
Organizational Culture Assessment Model
A model that categorizes an organization as having one of four types of cultures: Clan,
Adhocracy, Market, and Hierarchy.
Clan - Internally Focused, Flexibility, and Mentor and Team Builder (LC)
Adhocracy - Externally Focused, Flexibility, and Visionary and Entrepreneur (LC)
Market - Externally Focused, Stability/Control, Demanding and Market-driven (LC)
Hierarchy - Internally Focused, Stability/Control, Demanding and Market-driven (LC)
Cultural Web Model (CWM)
An organizational culture model that reviews six cultural elements: stories, rituals and
routines, symbols, organizational structure, control systems, and power structure.
Paradigm
A theory or model about how something should be done, made, or conceived.
, Stories (CWM)
The past events and what people talk about inside and outside of the organization.
Rituals and Routines (CWM)
The daily behavior and actions that are considered to be approved and valued.
Symbols (CWM)
Logos, the dress code, furnishings, etc.
Organizational Structure (CWM)
What is shown on the organizational chart.
Control Systems (CWM)
Finances, Quality Control, and Rewards.
Power Structures (CWM)
Where the real power in an organization is located.
Socioeconomic Changes
ACTUAL EXAM (2025/2026) WITH COMPLETE SOLUTIONS
Leadership
The process by which one person influences the thoughts, attitudes, and behaviors of
others.
Organizational Change
The act of making an organization something different from what it is or from what it would
be if left alone.
Change Management
The process of managing change in an organization. Leaders are called upon to understand
the scope of the change, to make a persuasive case for it, and to help employees adjust to
new working conditions.
Creativity
The generation of new ideas by individuals and teams.
Innovation
The process by which organization generates new ideas and converts them into new
products, business practices, and strategies that create value. It is not deemed successful
unless that creative process is translated into a commercially successful endeavor.
,Organizational Culture
The basic tacit assumptions about how the world is and ought to be that a group of people
share and that determines their perceptions, thoughts, feelings, and their overt behavior.
Cultural Norms
Sanctioned values of an organization that shows what should be expected and to know
what to expect.
Subculture
A group of people with a culture which is different from the larger culture to which they
belong.
Pre-Arrival (Culture)
What goes on before the employee happens to get to the organization. This is established
by the founders of the organization and top managers.
Encounter (Culture)
The employee and the top managers meet each other, and the employees look, feel, watch,
and then they see how the top managers perform, interact, and dress.
,Metamorphosis (Culture)
Employees confine to the organization's culture.
Organizational Behavior
The study of how people, individuals, and groups act in organizations and how
organizations can be made more effective.
Organizational Culture Assessment Model
A model that categorizes an organization as having one of four types of cultures: Clan,
Adhocracy, Market, and Hierarchy.
Clan - Internally Focused, Flexibility, and Mentor and Team Builder (LC)
Adhocracy - Externally Focused, Flexibility, and Visionary and Entrepreneur (LC)
Market - Externally Focused, Stability/Control, Demanding and Market-driven (LC)
Hierarchy - Internally Focused, Stability/Control, Demanding and Market-driven (LC)
Cultural Web Model (CWM)
An organizational culture model that reviews six cultural elements: stories, rituals and
routines, symbols, organizational structure, control systems, and power structure.
Paradigm
A theory or model about how something should be done, made, or conceived.
, Stories (CWM)
The past events and what people talk about inside and outside of the organization.
Rituals and Routines (CWM)
The daily behavior and actions that are considered to be approved and valued.
Symbols (CWM)
Logos, the dress code, furnishings, etc.
Organizational Structure (CWM)
What is shown on the organizational chart.
Control Systems (CWM)
Finances, Quality Control, and Rewards.
Power Structures (CWM)
Where the real power in an organization is located.
Socioeconomic Changes
