EXCELCENTRE LEARNING INSTITUTE 0846244729
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN THIS
DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
3| P a g e Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 0846244729
SECTION A
Question 1 [10]
1.1) Which of the following options best represents a major feature of the total quality
management model?
1. Focusing on teams, systems, tools, communication, culture, commitment,
processes, customers and suppliers.
2. Facilitating communication and the sharing of best practices.
3. Understanding and managing performance, providing guidance, planning, and
establishing policies and procedures.
4. Enhancing employee motivation.
5. Developing new knowledge and skills in an organisation.
1.2) The process of control …
1 involves translating an organisation’s philosophy into action.
2 refers to the responsiveness of suppliers and operators.
3 involves providing information or feedback to keep all functions on track.
4 involves giving credibility to operators. 5 has to do with customer courtesy.
1.3) Which of the following options best represents a vision framework for an
organisation?
1. Develop a vision, core values, a purpose, a mission, strategies and plans, critical
success factors and core processes.
4 | P a g e Education is the most powerful weapon which you can use to change the world
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN THIS
DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
3| P a g e Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 0846244729
SECTION A
Question 1 [10]
1.1) Which of the following options best represents a major feature of the total quality
management model?
1. Focusing on teams, systems, tools, communication, culture, commitment,
processes, customers and suppliers.
2. Facilitating communication and the sharing of best practices.
3. Understanding and managing performance, providing guidance, planning, and
establishing policies and procedures.
4. Enhancing employee motivation.
5. Developing new knowledge and skills in an organisation.
1.2) The process of control …
1 involves translating an organisation’s philosophy into action.
2 refers to the responsiveness of suppliers and operators.
3 involves providing information or feedback to keep all functions on track.
4 involves giving credibility to operators. 5 has to do with customer courtesy.
1.3) Which of the following options best represents a vision framework for an
organisation?
1. Develop a vision, core values, a purpose, a mission, strategies and plans, critical
success factors and core processes.
4 | P a g e Education is the most powerful weapon which you can use to change the world
