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Telemedicine and Risk Management
Stephany Tudor
Grand Canyon University
308V: HLT
Professor Huff
May 9, 2025
, 2
Telemedicine and Risk Management
A risk management program is used in all healthcare settings to recognize, assess, and
mitigate risks across all domains of the healthcare system. Telemedicine is the use of electronic
information and a communication platform to provide healthcare at a distance. One source states
“with telemedicine you can see your doctor from the comfort of your own bed or sofa, virtual
visits can be easier to fit into your busy schedule also” (Hasselfeld, 2025). Telemedicine allows
patients to receive care, consult with a healthcare provider, gain information, treat illnesses, and
access prescriptions all from the ease of their home. There is risk involved in the use of
telemedicine including operational risk, clinical and patient risk, financial risk, legal risks,
technological risks and state specific risks.
The operational risks associated with telemedicine use include credentialing, standard of
care and documentation. All credentials need to be verified prior to allowing a provider to access
patient calls. One source states “a background check allows for more comprehensive vetting, this
is standard best practice in modern human resources” (HPSO, 2024). The standards in which
patients are treated and cared for are set forth, detailing clear guidelines, policies and procedures.
Each telemedicine visit is well documented in the electronic medical record allowing for ease in
record keeping.
Clinical and patient risk management is important when using telemedicine services. The
risks for the clinic and patient can be mitigated though the use of electronic medical records. One
source states “electronic medical records improve the quality, accuracy, and timeliness of patient
information at the point of care” (Uslu, 2023). This system allows healthcare providers to better
communicate and collaborate with each other to provide high quality care for the patient. The
telemedicine platform used must be secure and private following the rule outlines in HIPPA.
Telemedicine and Risk Management
Stephany Tudor
Grand Canyon University
308V: HLT
Professor Huff
May 9, 2025
, 2
Telemedicine and Risk Management
A risk management program is used in all healthcare settings to recognize, assess, and
mitigate risks across all domains of the healthcare system. Telemedicine is the use of electronic
information and a communication platform to provide healthcare at a distance. One source states
“with telemedicine you can see your doctor from the comfort of your own bed or sofa, virtual
visits can be easier to fit into your busy schedule also” (Hasselfeld, 2025). Telemedicine allows
patients to receive care, consult with a healthcare provider, gain information, treat illnesses, and
access prescriptions all from the ease of their home. There is risk involved in the use of
telemedicine including operational risk, clinical and patient risk, financial risk, legal risks,
technological risks and state specific risks.
The operational risks associated with telemedicine use include credentialing, standard of
care and documentation. All credentials need to be verified prior to allowing a provider to access
patient calls. One source states “a background check allows for more comprehensive vetting, this
is standard best practice in modern human resources” (HPSO, 2024). The standards in which
patients are treated and cared for are set forth, detailing clear guidelines, policies and procedures.
Each telemedicine visit is well documented in the electronic medical record allowing for ease in
record keeping.
Clinical and patient risk management is important when using telemedicine services. The
risks for the clinic and patient can be mitigated though the use of electronic medical records. One
source states “electronic medical records improve the quality, accuracy, and timeliness of patient
information at the point of care” (Uslu, 2023). This system allows healthcare providers to better
communicate and collaborate with each other to provide high quality care for the patient. The
telemedicine platform used must be secure and private following the rule outlines in HIPPA.
