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MANA 444 - FINAL EXAM Certified Travel Agent SABSA Module F2
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If a medical device malfunctions, 2. manufacturing producer
the Occupational Safety and 2
Health Administration (OSHA)
requires the administrator to
report the incident to the:
1. Exit access (lit corridor), exit door (locked from inside or
outside), and exit discharge (access to street or public way)
2. Exit sign (must be lit), exit access (corridor), and exit (must be
Emergency exits must have double doors)
which of the following 3. Exit sign, exit access (lit corridor), and exit door (locked from
components? outside)
4. Exit access (lit corridor), exit (must be double doors), and exit
discharge (three feet of clear sidewalk)
1
Which of the following 1. Serious
Occupational Safety and Health 2. Non-serious
Administration (OSHA) 3. De minimus
violations is least likely to be 4. imminent danger
associated with a fine? 3
1. requires intervention by the governing body
2. is more costly than by staff
The administration of the budget
3. is a controlling function
by the administrator:
4. is also part of the planning
1
, 1. assistance
2. compassion
Healthcare organizations are in
3. wellness
the business of marketing:
4. services
4
A care recipient in a long-term 1. ombudsman
care healthcare organization 2. social worker
disagrees with management's 3. care recipient council president
decision regarding an aspect of 4. governing body
care. The care recipient feels 2
that is could adversely affect the
health, safety, welfare, or rights
of care recipients. The individual
or group most responsible for
acknowledging, investing, and
resolving the concern is the:
1. any constituent group that has an interest in what outcomes the
organization procedures
2. the individuals who have the most to lose financially if the
organization closes
Stakeholders are defined as:
3. any group of investors who own stock in the organization
4. the staff, physicians, and local groups who want to see the
organization succeed
3
1. reduce fraud and abuse and to establish internal controls for
responsible organization conduct
2. avoid charges of price-fixing and the violation of federal anti-
kickback statutes
The purpose of a corporate
3. identify the corrective steps necessary for the removal of
compliance plan is to:
quality indicator flags from a healthcare organization's profile
4. establish policies and procedures for conducting criminal
background checks on all officers and directors
1
1. listening, teaching, and facilitating
The primary benefits of 2. evaluating, controlling, and planning
management by walking around 3. listening, planning, and organizing
are: 4. directing, evaluating, and innovating
3
1. Directing
What function of the
2. Decision-making
management process includes
3. Controlling
gathering information and
4. Organizing
input?
4
1. see first-hand the needs of the care recipient
2. control the staff in order to minimize care recipient and family
complaints
Management by walking around
3. ensure the healthcare organization's license is not in jeopardy
is an approach that allows the
due to regulatory compliance
administrator to:
4. innovate new approaches and physical plant improvements to
enhance public relations
1