5/24/25, 3:26 PM OBHR 317 Final exam
OBHR 317 (BUSINESS MANAGEMENT) FINAL EXAM 2025
QUESTIONS AND ACCURATE DETAILED ANSWERS
GRADED A+
Neglects interests of both parties by sidestepping or
What is avoiding and when postponing Use when an issue is trivial, you know that
would you use it? your concerns aren't going to be met, when potential
disruption outweighs the benefits of resolution, help
people cool down and gain
perspective,
Satisfy other party's concerns but neglect your own. Use
What is
when you find that you are wrong, to show you are
accommodating/yielding and
reasonable, when issues are more important to others
when would you use it?
than yourself, to build social credit for later issues.
Seek partial satisfaction for both parties. Use when
What is compromise and goals are important but not worth taking an assertive
when would you use it? approach, opponents are committed to mutually
exclusive goals, to achieve a temporary settlement to a
complex situation, arrive a solution
under time pressure.
Seeks to address concerns of both parties. Use when both sides
What is Collaborating/problem
issues are too
solving and when would you
important to be compromised, to merge different
use it?
perspectives, to gain commitment through a
consensus, to mend a relationship.
What is power? the capacity to achieve one's end
Asch's conformity
What were the three large experiment 1951 Milgram's
studies of power
obedience study 1963
Zimbardo's Stanford prison experiment
Conformi
What are the three key forms of
ty
social influence
1/1
4
, 5/24/25, 3:26 PM OBHR 317 Final exam
obedien
ce
leaders
hip
the ability of a person to create conformity even when
What is social power the people being influenced may attempt to resist those
changes. Those in authority have power over their
shoulders.
Authoritarianis
What three factors are found
m
to interact with certain
Conscientiousnes
personality traits
s agreeableness
What is the general The greater B's dependency on A, the greater the power A has
dependency postulate? over B
When does dependency When resources are important, scarce, and non-substitutable
increase?
Legiti
What are the three sources
mate
of power based on roles
rewar
d
coercive
What are the two sources of Expe
power based on rt
characteristics Refer
ent
What is legitimate power Comes from a positional legitimacy. Based on position or title,
reciprocity, or equity.
the ability to create negative outcomes for others by
What is coercive power
punishing or bullying. Can be either impersonal or
personal.
The ability to influence others by providing positive
Reward Power
outcomes. Can be either impersonal or personal
What is expert power ability to influence others comes from knowledge or expertise in
a certain field.
What is Referent power Comes from a strong identification and desire to be like someone
in some way.
This kind of power relates to legitimate or expert
What is information power? sources of power and comes in two forms: Control over
the flow and interpretation of information given to
2/1
4
OBHR 317 (BUSINESS MANAGEMENT) FINAL EXAM 2025
QUESTIONS AND ACCURATE DETAILED ANSWERS
GRADED A+
Neglects interests of both parties by sidestepping or
What is avoiding and when postponing Use when an issue is trivial, you know that
would you use it? your concerns aren't going to be met, when potential
disruption outweighs the benefits of resolution, help
people cool down and gain
perspective,
Satisfy other party's concerns but neglect your own. Use
What is
when you find that you are wrong, to show you are
accommodating/yielding and
reasonable, when issues are more important to others
when would you use it?
than yourself, to build social credit for later issues.
Seek partial satisfaction for both parties. Use when
What is compromise and goals are important but not worth taking an assertive
when would you use it? approach, opponents are committed to mutually
exclusive goals, to achieve a temporary settlement to a
complex situation, arrive a solution
under time pressure.
Seeks to address concerns of both parties. Use when both sides
What is Collaborating/problem
issues are too
solving and when would you
important to be compromised, to merge different
use it?
perspectives, to gain commitment through a
consensus, to mend a relationship.
What is power? the capacity to achieve one's end
Asch's conformity
What were the three large experiment 1951 Milgram's
studies of power
obedience study 1963
Zimbardo's Stanford prison experiment
Conformi
What are the three key forms of
ty
social influence
1/1
4
, 5/24/25, 3:26 PM OBHR 317 Final exam
obedien
ce
leaders
hip
the ability of a person to create conformity even when
What is social power the people being influenced may attempt to resist those
changes. Those in authority have power over their
shoulders.
Authoritarianis
What three factors are found
m
to interact with certain
Conscientiousnes
personality traits
s agreeableness
What is the general The greater B's dependency on A, the greater the power A has
dependency postulate? over B
When does dependency When resources are important, scarce, and non-substitutable
increase?
Legiti
What are the three sources
mate
of power based on roles
rewar
d
coercive
What are the two sources of Expe
power based on rt
characteristics Refer
ent
What is legitimate power Comes from a positional legitimacy. Based on position or title,
reciprocity, or equity.
the ability to create negative outcomes for others by
What is coercive power
punishing or bullying. Can be either impersonal or
personal.
The ability to influence others by providing positive
Reward Power
outcomes. Can be either impersonal or personal
What is expert power ability to influence others comes from knowledge or expertise in
a certain field.
What is Referent power Comes from a strong identification and desire to be like someone
in some way.
This kind of power relates to legitimate or expert
What is information power? sources of power and comes in two forms: Control over
the flow and interpretation of information given to
2/1
4
