GEB3213 REVISION EXAMS 2025/2026 QUESTIONS WITH
ANSWERS TAGGED A+
✔✔encoding - ✔✔the process of converting meaning into messages composed of
words and nonverbal signals
✔✔decoding - ✔✔the process of interpreting messages from others into meaning
✔✔one goal of intraperson communication is to - ✔✔arrive at shared meaning
✔✔shared meaning - ✔✔a situation in which people involved in interpersonal
communication attain the same understanding about ideas, thoughts, and feelings
✔✔barriers to shared meaning - ✔✔external noise, internal noise, lifetime experiences
✔✔physical noise - ✔✔external noise that makes a message difficult to hear or
otherwise receive
-ex: loud sounds nearby that interrupt verbal signals
✔✔physiological noise - ✔✔refers to disruption due to physiological factors
-ex: illness, hearing problems
✔✔semantic noise - ✔✔occurs when communicators apply different meanings to the
same words or phrases
ex: two people may have different ideas about what an acceptable margin means
✔✔psychological noise - ✔✔refers to interference due to attitudes, ideas, and emotions
experienced during an interpersonal interaction
✔✔filter of lifetime experiences - ✔✔an accumulation of knowledge, values,
expectations, and attitudes based on prior personal experiences
-when people have more shared experiences, communication is easier
✔✔emotional intelligence - ✔✔involves understanding emotions, managing emotions to
serve goals, empathizing with others, and effectively handling relationships with others
✔✔emotional hijacking - ✔✔a situation in which emotions control our behavior causing
us to react without thinking
✔✔domains of emotional intelligence - ✔✔-self-awareness
-relationship management
-self-managment
-empathy
, ✔✔self awareness - ✔✔involves accurately understanding your emotions as they occur
and how they affect you
-foundation for emotional intelligence
✔✔self-managment - ✔✔the ability to use awareness of your emotions to stay flexible
and to direct your behavior positively
-involves responding productively and creatively to feelings of self-doubt, worry
frustration, disappointment, and nervousness
✔✔empathy - ✔✔the ability to accuraelty pick up on emotions in other people and
understand what is really going on with them
✔✔relationship management - ✔✔the ability to use your awareness of emotions and
those of others to manage interactions successfully
✔✔communication channel - ✔✔the medium through which a message is transmitted
-emails, phone convo and face-to-face dialog
✔✔strategically choosing a communication channel involves three basic considerations
related to their limitations - ✔✔richness, control, and constraints
✔✔richness - ✔✔involves the level of immediacy and number of cues available
-face to face considered the most rich because ability to give feedback
✔✔immediacy - ✔✔related to how quickly someone is able to resound and give
feedback
✔✔control - ✔✔refers to the degree to which communications can be planned and
recored, thus allowing strategic message development
✔✔planning - ✔✔implies that the communication can be tightly drafted, edited and
revised, rehearsed, and otherwise strategically developed before delivery
✔✔constraints - ✔✔refer to the practical limitations of coordination and resources
✔✔coordination - ✔✔deals with the effort and timing needed to allow all relevant people
to participate in a communication
✔✔resources - ✔✔deal with the financial, space, time, and other investments necessary
to comply particular channels of communication
✔✔synchronous communication - ✔✔occurs in real time
- the individuals involved give immediate responses to one another and engage in turn-
taking
ANSWERS TAGGED A+
✔✔encoding - ✔✔the process of converting meaning into messages composed of
words and nonverbal signals
✔✔decoding - ✔✔the process of interpreting messages from others into meaning
✔✔one goal of intraperson communication is to - ✔✔arrive at shared meaning
✔✔shared meaning - ✔✔a situation in which people involved in interpersonal
communication attain the same understanding about ideas, thoughts, and feelings
✔✔barriers to shared meaning - ✔✔external noise, internal noise, lifetime experiences
✔✔physical noise - ✔✔external noise that makes a message difficult to hear or
otherwise receive
-ex: loud sounds nearby that interrupt verbal signals
✔✔physiological noise - ✔✔refers to disruption due to physiological factors
-ex: illness, hearing problems
✔✔semantic noise - ✔✔occurs when communicators apply different meanings to the
same words or phrases
ex: two people may have different ideas about what an acceptable margin means
✔✔psychological noise - ✔✔refers to interference due to attitudes, ideas, and emotions
experienced during an interpersonal interaction
✔✔filter of lifetime experiences - ✔✔an accumulation of knowledge, values,
expectations, and attitudes based on prior personal experiences
-when people have more shared experiences, communication is easier
✔✔emotional intelligence - ✔✔involves understanding emotions, managing emotions to
serve goals, empathizing with others, and effectively handling relationships with others
✔✔emotional hijacking - ✔✔a situation in which emotions control our behavior causing
us to react without thinking
✔✔domains of emotional intelligence - ✔✔-self-awareness
-relationship management
-self-managment
-empathy
, ✔✔self awareness - ✔✔involves accurately understanding your emotions as they occur
and how they affect you
-foundation for emotional intelligence
✔✔self-managment - ✔✔the ability to use awareness of your emotions to stay flexible
and to direct your behavior positively
-involves responding productively and creatively to feelings of self-doubt, worry
frustration, disappointment, and nervousness
✔✔empathy - ✔✔the ability to accuraelty pick up on emotions in other people and
understand what is really going on with them
✔✔relationship management - ✔✔the ability to use your awareness of emotions and
those of others to manage interactions successfully
✔✔communication channel - ✔✔the medium through which a message is transmitted
-emails, phone convo and face-to-face dialog
✔✔strategically choosing a communication channel involves three basic considerations
related to their limitations - ✔✔richness, control, and constraints
✔✔richness - ✔✔involves the level of immediacy and number of cues available
-face to face considered the most rich because ability to give feedback
✔✔immediacy - ✔✔related to how quickly someone is able to resound and give
feedback
✔✔control - ✔✔refers to the degree to which communications can be planned and
recored, thus allowing strategic message development
✔✔planning - ✔✔implies that the communication can be tightly drafted, edited and
revised, rehearsed, and otherwise strategically developed before delivery
✔✔constraints - ✔✔refer to the practical limitations of coordination and resources
✔✔coordination - ✔✔deals with the effort and timing needed to allow all relevant people
to participate in a communication
✔✔resources - ✔✔deal with the financial, space, time, and other investments necessary
to comply particular channels of communication
✔✔synchronous communication - ✔✔occurs in real time
- the individuals involved give immediate responses to one another and engage in turn-
taking
