IT GLUE CERTIFIED TECHNICIAN FINAL PAPER 2025/2026
QUESTIONS WITH ANSWERS TAGGED A+
✔✔Two of these do NOT have revision histories, which ones are they?
A. Documents
B. Core Assets
C. Completion
D. Organizations - ✔✔C. Completion
D. Organizations
✔✔True or False: Integration sync can be paused and resumed from Account >
Integrations - ✔✔True
✔✔True or False: If an Organization is set to sync from a PSA tool, the Location is
automatically created in IT Glue - ✔✔True
✔✔When in an IT Glue browser window, pressing the following keys will bring up Quick
search:
A. D, C, F, R, SPACE
B. G, F, C, S, E
C. E, D, F, C, L
D. Q, D, F, J, L - ✔✔C. E, D, F, C, L
✔✔You have just created a new Flexible Asset template for Anti Virus solution. What is
the quickest way to create an Anti Virus asset for each Organization?
A. Browse to each Organization, Select + Quick Add, select Anti Virus from the drop
down
B. Select Global > Assets > Anti Virus, click + New
C. Select Global > Completion > Click white cross icon in the Anti Virus column, go
down the list
D. Browse to each Organization, Select, select Anti Virus from the sidebar - ✔✔C.
Select Global > Completion > Click white cross icon in the Anti Virus column, go down
the list
✔✔Where would you store step by step instructions to connect to a client's VPN?
A. Add notes to the Remote Access asset
B. A procedural document with steps
C. Create a configuration for the VPN
, D. Add the steps to the firewall's notes section - ✔✔B. A procedural document with
steps
✔✔Checking 'Reset Step Number' on a Step
A. Sets the number of the current step to 1
B. Changes all numbers in the step to integers
C. Removes numbers from bulleted lists - ✔✔A. Sets the number of the current step to
1
✔✔If an MX record was changed on a client domain, how do you check what the old
value was?
A. Click 'Refresh DNS and WHOIS'
B. Click on one of the items in Revisions
C. Log in to the Domain Management console with the password in Related Items
D. Check the Raw WHOIS information for the original record
E. Phone a friend - ✔✔A & C are Wrong
✔✔Assets created in IT Glue can sync back to RMM
A. Yes, if you have two-way sync turned on
B. Yes, all the time
C. No, sync is only one-way
D. Yes, if you are subscribed to the Enterprise plan - ✔✔C. No, sync is only one-way
✔✔When managing new configurations in the RMM Matching screens, when would you
select Match Devices?
A. The configuration does not exist in your PSA
B. The configuration is synced from your PSA, or has been created manually in IT Glue
C. You have disconnected your RMM
D. When you are merging duplicate configurations - ✔✔B. The configuration is synced
from your PSA, or has been created manually in IT Glue
✔✔True or False: Manufacturer and Model names are stored in a central table, editable
by Administrators - ✔✔True
QUESTIONS WITH ANSWERS TAGGED A+
✔✔Two of these do NOT have revision histories, which ones are they?
A. Documents
B. Core Assets
C. Completion
D. Organizations - ✔✔C. Completion
D. Organizations
✔✔True or False: Integration sync can be paused and resumed from Account >
Integrations - ✔✔True
✔✔True or False: If an Organization is set to sync from a PSA tool, the Location is
automatically created in IT Glue - ✔✔True
✔✔When in an IT Glue browser window, pressing the following keys will bring up Quick
search:
A. D, C, F, R, SPACE
B. G, F, C, S, E
C. E, D, F, C, L
D. Q, D, F, J, L - ✔✔C. E, D, F, C, L
✔✔You have just created a new Flexible Asset template for Anti Virus solution. What is
the quickest way to create an Anti Virus asset for each Organization?
A. Browse to each Organization, Select + Quick Add, select Anti Virus from the drop
down
B. Select Global > Assets > Anti Virus, click + New
C. Select Global > Completion > Click white cross icon in the Anti Virus column, go
down the list
D. Browse to each Organization, Select, select Anti Virus from the sidebar - ✔✔C.
Select Global > Completion > Click white cross icon in the Anti Virus column, go down
the list
✔✔Where would you store step by step instructions to connect to a client's VPN?
A. Add notes to the Remote Access asset
B. A procedural document with steps
C. Create a configuration for the VPN
, D. Add the steps to the firewall's notes section - ✔✔B. A procedural document with
steps
✔✔Checking 'Reset Step Number' on a Step
A. Sets the number of the current step to 1
B. Changes all numbers in the step to integers
C. Removes numbers from bulleted lists - ✔✔A. Sets the number of the current step to
1
✔✔If an MX record was changed on a client domain, how do you check what the old
value was?
A. Click 'Refresh DNS and WHOIS'
B. Click on one of the items in Revisions
C. Log in to the Domain Management console with the password in Related Items
D. Check the Raw WHOIS information for the original record
E. Phone a friend - ✔✔A & C are Wrong
✔✔Assets created in IT Glue can sync back to RMM
A. Yes, if you have two-way sync turned on
B. Yes, all the time
C. No, sync is only one-way
D. Yes, if you are subscribed to the Enterprise plan - ✔✔C. No, sync is only one-way
✔✔When managing new configurations in the RMM Matching screens, when would you
select Match Devices?
A. The configuration does not exist in your PSA
B. The configuration is synced from your PSA, or has been created manually in IT Glue
C. You have disconnected your RMM
D. When you are merging duplicate configurations - ✔✔B. The configuration is synced
from your PSA, or has been created manually in IT Glue
✔✔True or False: Manufacturer and Model names are stored in a central table, editable
by Administrators - ✔✔True
