AMZL ADVANCED ACADEMY EXAM
QUESTIONS WITH COMPLETE
SOLUTIONS
traffic controller responsibilities - Answer-communicates with yard marshal about inside
lane traffic
ensures all DSPs park and designated spots
responsible for drive lane safety
1 traffic controller per 7 park positions
yard marshal ratios - Answer-one per launch pad and one per waiting area
Loadout problem solver ratios - Answer-one per 10 loading vans
delivery associate assistant ratio - Answer-one per five loading spots/areas
traffic controller ratios - Answer-one for every seven parked spots
SPT - Answer-Shift Planning Tool
standard work checklist - Answer-created by the ACES team
station command center is becoming a... - Answer-HUB
cycle in Standard work checklist has what dispositions? - Answer-UTR, OTR, and
Dispatch
For audits the tools function in SWC it brings you to... - Answer-the designated tool
needed to complete desired audit
what does NA stand for in each checklist? - Answer-used to cross out things for your
audits so that you still meet compliance for your station
area readiness is completed by - Answer-L3 AAs as a part of the startup routine and the
L3s will correct any issues before starter shift
area readiness report is used - Answer-determine how successful the l3 is with
completing their pre-shift area readiness checks and also use to identify trends in
checklist items that frequently fill
,end of shift area readiness checks will be performed by - Answer-departing shift
leadership and the l3 will correct any concerns prior to the arrival of the incoming shift
each shift should complete - Answer-two area readiness audits per day
area readiness audits are always completed - Answer-30 minutes prior SOS and 30
minutes before EOS
on the road team's main goal is to ensure - Answer-each package sorted at the delivery
station is dispatched and on road for delivery the same day
shift cadence topics consist of - Answer-safety, people, quality, and cost
leadership actions encompass - Answer-standard work checklist items are completed
accurately and on time to run a smooth shift. communicate with DSPs any information
regarding the days operations. hold ORSAs and yard marshals accountable to their
checklist items. Ensure a clean handoff to RTS manager. culture is also a part of shift
cadence due to associates or teams not knowing what the day should look like, causing
teams to be frustrated and not prepared to handle daily barriers
CO means - Answer-Central Operations
All AMZL OTR METRICS are found in - Answer-Perfect mile
effectiveness is measured via - Answer-Apollo audits, standard work checklist in
GEMBA audits, as well as bridging.
FDDS - Answer-first day delivery success
FTDS - Answer-first time delivery success
DEA - Answer-delivery estimate accuracy
same day OTR DSP changes need a - Answer-SIMS Request
SIM - Answer-simple issue management
A station's 24hr OPs clock is what ensures - Answer-success when planning
whether it's the 21 day plan for labor orders planning for DSPS - Answer-it's critical to
have a 24-hour ops clock set in stone to follow
Be aware of the start and end of - Answer-dispatch wave times to ensure successful
delivery to customers
, process miss can cause a ripple effect, creating risk for - Answer-package is not
delivered and or dispatched
ATROPS - Answer-short planning
Siphon - Answer-Long-term planning
SPR - Answer-shipments per route
MNR - Answer-manifested not received
Scheduling UI has to be checked... - Answer-daily
When will non-delivery service types like transportation services and same-day preload
show up automatically and work summary tool? - Answer-when the service has been
scheduled, and when the DSP accepts the service and scheduling and rosters a DA
name for the event.
You had the delivery service that was scheduled and routed and RTW, and the DSP
executed the route. The route didn't show up and work summary tool for confirmation.
what do you do? - Answer-add the service manually, and submit a TT for the CTI flex
work tracking route confirmation error, CC Mike (tetream) on the ticket
Apollo audits must be completed - Answer-daily
operations manager role - Answer-intro all leaders are completing respective Apollo
audits thoroughly and within daily time frames
DSP status boards updated hourly through shift
gather status updates 15 minutes after last wave to parts
record a departure time, total roots, total packages, total drivers and total devices
dispatchers to record barriers and opportunities by the hour
meeting conducted hourly by AM and DSP manager
GEMBA - Answer-Japanese term meaning: where the work happens
area manager roles and responsibility - Answer-completes Apollo audits daily (SOS and
EOS)
completes OTR GEMBA in Apollo
QUESTIONS WITH COMPLETE
SOLUTIONS
traffic controller responsibilities - Answer-communicates with yard marshal about inside
lane traffic
ensures all DSPs park and designated spots
responsible for drive lane safety
1 traffic controller per 7 park positions
yard marshal ratios - Answer-one per launch pad and one per waiting area
Loadout problem solver ratios - Answer-one per 10 loading vans
delivery associate assistant ratio - Answer-one per five loading spots/areas
traffic controller ratios - Answer-one for every seven parked spots
SPT - Answer-Shift Planning Tool
standard work checklist - Answer-created by the ACES team
station command center is becoming a... - Answer-HUB
cycle in Standard work checklist has what dispositions? - Answer-UTR, OTR, and
Dispatch
For audits the tools function in SWC it brings you to... - Answer-the designated tool
needed to complete desired audit
what does NA stand for in each checklist? - Answer-used to cross out things for your
audits so that you still meet compliance for your station
area readiness is completed by - Answer-L3 AAs as a part of the startup routine and the
L3s will correct any issues before starter shift
area readiness report is used - Answer-determine how successful the l3 is with
completing their pre-shift area readiness checks and also use to identify trends in
checklist items that frequently fill
,end of shift area readiness checks will be performed by - Answer-departing shift
leadership and the l3 will correct any concerns prior to the arrival of the incoming shift
each shift should complete - Answer-two area readiness audits per day
area readiness audits are always completed - Answer-30 minutes prior SOS and 30
minutes before EOS
on the road team's main goal is to ensure - Answer-each package sorted at the delivery
station is dispatched and on road for delivery the same day
shift cadence topics consist of - Answer-safety, people, quality, and cost
leadership actions encompass - Answer-standard work checklist items are completed
accurately and on time to run a smooth shift. communicate with DSPs any information
regarding the days operations. hold ORSAs and yard marshals accountable to their
checklist items. Ensure a clean handoff to RTS manager. culture is also a part of shift
cadence due to associates or teams not knowing what the day should look like, causing
teams to be frustrated and not prepared to handle daily barriers
CO means - Answer-Central Operations
All AMZL OTR METRICS are found in - Answer-Perfect mile
effectiveness is measured via - Answer-Apollo audits, standard work checklist in
GEMBA audits, as well as bridging.
FDDS - Answer-first day delivery success
FTDS - Answer-first time delivery success
DEA - Answer-delivery estimate accuracy
same day OTR DSP changes need a - Answer-SIMS Request
SIM - Answer-simple issue management
A station's 24hr OPs clock is what ensures - Answer-success when planning
whether it's the 21 day plan for labor orders planning for DSPS - Answer-it's critical to
have a 24-hour ops clock set in stone to follow
Be aware of the start and end of - Answer-dispatch wave times to ensure successful
delivery to customers
, process miss can cause a ripple effect, creating risk for - Answer-package is not
delivered and or dispatched
ATROPS - Answer-short planning
Siphon - Answer-Long-term planning
SPR - Answer-shipments per route
MNR - Answer-manifested not received
Scheduling UI has to be checked... - Answer-daily
When will non-delivery service types like transportation services and same-day preload
show up automatically and work summary tool? - Answer-when the service has been
scheduled, and when the DSP accepts the service and scheduling and rosters a DA
name for the event.
You had the delivery service that was scheduled and routed and RTW, and the DSP
executed the route. The route didn't show up and work summary tool for confirmation.
what do you do? - Answer-add the service manually, and submit a TT for the CTI flex
work tracking route confirmation error, CC Mike (tetream) on the ticket
Apollo audits must be completed - Answer-daily
operations manager role - Answer-intro all leaders are completing respective Apollo
audits thoroughly and within daily time frames
DSP status boards updated hourly through shift
gather status updates 15 minutes after last wave to parts
record a departure time, total roots, total packages, total drivers and total devices
dispatchers to record barriers and opportunities by the hour
meeting conducted hourly by AM and DSP manager
GEMBA - Answer-Japanese term meaning: where the work happens
area manager roles and responsibility - Answer-completes Apollo audits daily (SOS and
EOS)
completes OTR GEMBA in Apollo
