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Term 1 of 56
The company had received many complaints about Mahie's work as a repair
technician. In order to evaluate these complaints, her manager started
keeping a record of her ineffective behavior that showed how she failed to
show up for an appointment, bring necessary tools on work calls, and offer
, the extended warranty to customers. This is an example of using the
_____________incident method to rate behavior.
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complete critical
logical optional
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Term
2 of 56
A 360-degree performance appraisal provides a more
_____________(narrow/complete) assessment of an employee's work than
other types of assessments
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, complete biased
superficial narrow
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Term
3 of 56
Which technique for making comparisons as part of a performance
appraisal asks that managers order employees in a ranked group
from highest
performer to lowest performer?
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simple ranking mixed-standard scales
graphic rating scale 360-degree
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Term 4 of 56
Which performance method rates behavior by using a scale that
shows specific statements of behavior describing different levels
of performance?
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The behaviorally anchored
rating scale The qualitative assessment scale
The peer evaluation scale The numerical rating scale
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5 of 56