MGT3301-FINAL REVIEW QUESTIONS
|GUARANTEED ACCURATE ANSWERS |LATEST
VERSION 2025\26 |COMPLETE
Term
face-to-face communication.
information overload.
,c) nonverbal communication.
d) information distortion.
Give this one a try later!
b) simulations.
Explanation
Simulations also can be part of classroom instruction, particularly for complicated jobs that
require an extensive amount of learning and in which errors carry a high cost. In a simulation,
key aspects of the work situation and job tasks are duplicated as closely as possible in an
artificial setting.
d) shares information without words.
Explanation
Nonverbal communication shares information by means of facial expressions (smiling, raising
an eyebrow, frowning, dropping one's jaw), body language (posture, gestures, nods, shrugs),
and even style of dress (casual, formal, conservative, trendy).
social media.
Explanation
Social CRM systems can track customers on social media and put them on a company's radar.
For example, if a Twitter user posts frequently about a topic relevant to the company or
about the company's products, a CRM system can bring the user to the attention of the
company as an important connection or a potential customer.
, a) face-to-face communication.
Explanation
Management by wandering around is a face-to-face communication technique that is
effective for many managers at all levels in an organization. Rather than scheduling
formal meetings with subordinates, managers walk around work areas and talk
informally with employees about issues and concerns that both employees and
managers may have.
Don't know?
Definition 2 of 54
personal written communication, but less rich than face-to-face
communication.
Explanation
Lower than electronically transmitted verbal communication in information
richness is personally addressed written communication. Even if managers use
face-to-face communication, a follow-up in writing is often needed for
messages that are important or complicated and need to be referred to later.
Impersonal written communication is lowest in information richness.
, Give this one a try later!
_____ is the expansion of employees' knowledge, tasks, and decision-making responsibilities.
a) Satisficing
b) Empowerment
c) Position power
d) Intellectual stimulation
Sven is conducting yearly appraisals for the employees in his team. He wants to avoid giving
subjective feedback and instead wants to focus on objective criteria. In order to achieve this,
Sven would
a) remind employees of the number of times they have been late during the month.
b) appraise worker performance by their work behaviors.
c) assess the actual production of workers, such as their sales data, in their jobs.
d) provide his opinion of how the employees are performing.
Spoken communication transmitted over phone lines or via the Internet is more rich
than
Ramon Lopez, the CEO of Top Auto, has decided to implement additional outsourcing. To
implement the added outsourcing, Mr. Lopez could
a) contract with an auto parts supplier in the country to provide automobile parts.
|GUARANTEED ACCURATE ANSWERS |LATEST
VERSION 2025\26 |COMPLETE
Term
face-to-face communication.
information overload.
,c) nonverbal communication.
d) information distortion.
Give this one a try later!
b) simulations.
Explanation
Simulations also can be part of classroom instruction, particularly for complicated jobs that
require an extensive amount of learning and in which errors carry a high cost. In a simulation,
key aspects of the work situation and job tasks are duplicated as closely as possible in an
artificial setting.
d) shares information without words.
Explanation
Nonverbal communication shares information by means of facial expressions (smiling, raising
an eyebrow, frowning, dropping one's jaw), body language (posture, gestures, nods, shrugs),
and even style of dress (casual, formal, conservative, trendy).
social media.
Explanation
Social CRM systems can track customers on social media and put them on a company's radar.
For example, if a Twitter user posts frequently about a topic relevant to the company or
about the company's products, a CRM system can bring the user to the attention of the
company as an important connection or a potential customer.
, a) face-to-face communication.
Explanation
Management by wandering around is a face-to-face communication technique that is
effective for many managers at all levels in an organization. Rather than scheduling
formal meetings with subordinates, managers walk around work areas and talk
informally with employees about issues and concerns that both employees and
managers may have.
Don't know?
Definition 2 of 54
personal written communication, but less rich than face-to-face
communication.
Explanation
Lower than electronically transmitted verbal communication in information
richness is personally addressed written communication. Even if managers use
face-to-face communication, a follow-up in writing is often needed for
messages that are important or complicated and need to be referred to later.
Impersonal written communication is lowest in information richness.
, Give this one a try later!
_____ is the expansion of employees' knowledge, tasks, and decision-making responsibilities.
a) Satisficing
b) Empowerment
c) Position power
d) Intellectual stimulation
Sven is conducting yearly appraisals for the employees in his team. He wants to avoid giving
subjective feedback and instead wants to focus on objective criteria. In order to achieve this,
Sven would
a) remind employees of the number of times they have been late during the month.
b) appraise worker performance by their work behaviors.
c) assess the actual production of workers, such as their sales data, in their jobs.
d) provide his opinion of how the employees are performing.
Spoken communication transmitted over phone lines or via the Internet is more rich
than
Ramon Lopez, the CEO of Top Auto, has decided to implement additional outsourcing. To
implement the added outsourcing, Mr. Lopez could
a) contract with an auto parts supplier in the country to provide automobile parts.
