Questions And Answers Verified 100% Correct
Debriefing - ANSWER dialogue to learn from defects and
improve performance through goal discussion, reflection to
incorporate improvement or discover opportunities in future
performance simulation
real-life emergency responses teamSTEPPS
Components of debriefing - ANSWER 1. setting the stage
2. description or reactions
3. analysis
4. application
plus delta debriefing - ANSWER 1. What went well?
2. What did not go well?
3. what can we do differently or what needs to change to improve care?
debriefing framework - ANSWER team evaluates if:
had clear communication
understanding of roles & responsibilities
maintained sit awareness distributed
workload
cross-monitoring (asked and offered help prn) made,
mitigated, or corrected errors
detecting errors and safety hazards - ANSWER goal to prospectively id
hazards before pt harmed and analyzing events that have occurred to id
and address underlying systems flaws
FMEA - ANSWER Failure Mode and Effects Analysis
1. id all process steps "process mapping"
,2. how each step can go wrong "failure modes"
3. impact of each error
4. likelihood of process failure
5. chance of detecting failure
6. impact of error
SWIFT - ANSWER structured what-if technique
perceived safety problems can be detected through - ANSWER
safety culture surveys
executive walk rounds
techniques to retrospectively id safety hazards - ANSWER 1. screen
larger datasets for evidence of preventable adverse events that merit
further investigation (trigger tools, patient safety indicators)
2. analyze individual cases of adverse events (RCA, mortality reviews, in-
depth investigation)
Patient Safety and Quality Improvement Act - ANSWER Jan
2009
confidential and privilege protections for pt safety info when HCP work with
Patient Safety Organizations
hazard detection methods - ANSWER voluntary error reports
malpractice claims pt complaints executive walk rounds
risk mgmt. database
per Harvard Medical Practice Study, what % of errors were
diagnostic - ANSWER 17%
9% were undetected while pt was alive
heuristics - ANSWER Mental shortcuts or "rules of thumb" that
often lead to a solution (but not always)
, availability heuristic - ANSWER dx of current pt biased by
experience with past cases (crushing chest pain=MI)
anchoring heuristic - ANSWER relying on initial dx impression despite
subsequent info to the contrary (BC with corynebacterium txed as
contaminant when endocarditis)
framing effects - ANSWER dx decision making unduly biased by
subtle cues and collateral information (addicted pt with abd pain tx
for withdrawal but had bowel perf)
blind obedience - ANSWER undue reliance on test results or
expert opinion (false neg rapid Strept test)
prominent reason for malpractice claims - ANSWER missed or
delayed dx
predisposing factors for dx error in ES and surgery - ANSWER
poor teamwork
communication
gold standard for diagnosis - ANSWER autopsy
goals is to have 25% inpt deaths autopsied
prevent dx errors - ANSWER 1. info technology
2.telephoen triage
3. teamwork & communication training
4. increased supervision of trainees
mega-cognition - ANSWER cognitive psychology reflect on own
thinking with the hope to catch own misuse of heuristics before cause
harm
components of disclosure that matter most to pts - ANSWER 1.