,This is an electronic version of the print textbook. Due to electronic rights restrictions,
some third party content may be suppressed. Editorial review has deemed that any suppressed
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,Systems Analysis
and Design Ninth Edition
Gary B. Shelly
Harry J. Rosenblatt
Shelly Cashman Series®
An imprint of Course Technology, Cengage Learning
Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States
, Systems Analysis and Design, Ninth Edition © 2012 Course Technology, Cengage Learning
Gary B. Shelly ALL RIGHTS RESERVED. No part of this work covered by the copyright herein
Harry J. Rosenblatt may be reproduced, transmitted, stored or used in any form or by any means
Vice President, Publisher: Nicole Pinard graphic, electronic, or mechanical, including but not limited to photocopying,
recording, scanning, digitizing, taping, Web distribution, information networks,
Executive Editor: Kathleen McMahon
or information storage and retrieval systems, except as permitted under
Associate Acquisitions Editor: Reed Curry Section 107 or 108 of the 1976 United States Copyright Act, without the prior
Associate Product Manager: Aimee Poirier written permission of the publisher.
Editorial Assistant: Angela Giannopoulos
For product information and technology assistance, contact us at
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Cengage Learning Customer & Sales Support, 1-800-354-9706
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For permission to use material from this text or product,
Marketing Coordinator: Adrienne Fung submit all requests online at cengage.com/permissions
Print Buyer: Julio Esperas Further permissions questions can be emailed to
Director of Production: Patty Stephan
Content Project Manager: Matthew Hutchinson
Library of Congress Control Number: 2010943248
Development Editor: Deb Kaufmann
ISBN-13: 978-0-538-48161-8
Proofreader: Kim Kosmatka
Art Director: Marissa Falco ISBN-10: 0-538-48161-7
Interior and Text Design: Joel Sadagursky
Cover Design: Curio Press Course Technology
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Cover Photos: Tom Kates Photography Boston, MA 02210
Compositor: PreMedialGlobal USA
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Cengage Learning is a leading provider of customized learning solutions with
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Cengage Learning products are represented in Canada by Nelson Education, Ltd.
Visit our Web site www.cengage.com/ct/shellycashman to share and gain
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To learn more about Course Technology,
visit www.cengage.com/coursetechnology
Purchase any of our products at your local college bookstore or at our
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Printed in the United States of America
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some third party content may be suppressed. Editorial review has deemed that any suppressed
content does not materially affect the overall learning experience. The publisher reserves the right
to remove content from this title at any time if subsequent rights restrictions require it. For
valuable information on pricing, previous editions, changes to current editions, and alternate
formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for
materials in your areas of interest.
,Systems Analysis
and Design Ninth Edition
Gary B. Shelly
Harry J. Rosenblatt
Shelly Cashman Series®
An imprint of Course Technology, Cengage Learning
Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States
, Systems Analysis and Design, Ninth Edition © 2012 Course Technology, Cengage Learning
Gary B. Shelly ALL RIGHTS RESERVED. No part of this work covered by the copyright herein
Harry J. Rosenblatt may be reproduced, transmitted, stored or used in any form or by any means
Vice President, Publisher: Nicole Pinard graphic, electronic, or mechanical, including but not limited to photocopying,
recording, scanning, digitizing, taping, Web distribution, information networks,
Executive Editor: Kathleen McMahon
or information storage and retrieval systems, except as permitted under
Associate Acquisitions Editor: Reed Curry Section 107 or 108 of the 1976 United States Copyright Act, without the prior
Associate Product Manager: Aimee Poirier written permission of the publisher.
Editorial Assistant: Angela Giannopoulos
For product information and technology assistance, contact us at
Director of Marketing: Elisa Roberts
Cengage Learning Customer & Sales Support, 1-800-354-9706
Marketing Manager: Tristen Kendall
For permission to use material from this text or product,
Marketing Coordinator: Adrienne Fung submit all requests online at cengage.com/permissions
Print Buyer: Julio Esperas Further permissions questions can be emailed to
Director of Production: Patty Stephan
Content Project Manager: Matthew Hutchinson
Library of Congress Control Number: 2010943248
Development Editor: Deb Kaufmann
ISBN-13: 978-0-538-48161-8
Proofreader: Kim Kosmatka
Art Director: Marissa Falco ISBN-10: 0-538-48161-7
Interior and Text Design: Joel Sadagursky
Cover Design: Curio Press Course Technology
20 Channel Center Street
Cover Photos: Tom Kates Photography Boston, MA 02210
Compositor: PreMedialGlobal USA
Indexer: Liz Cunningham
Cengage Learning is a leading provider of customized learning solutions with
office locations around the globe, including Singapore, the United Kingdom,
Australia, Mexico, Brazil, and Japan. Locate your local office at:
international.cengage.com/region
Cengage Learning products are represented in Canada by Nelson Education, Ltd.
Visit our Web site www.cengage.com/ct/shellycashman to share and gain
ideas on our textbooks!
To learn more about Course Technology,
visit www.cengage.com/coursetechnology
Purchase any of our products at your local college bookstore or at our
preferred online store at www.cengagebrain.com
Printed in the United States of America
1 2 3 4 5 6 7 16 15 14 13 12 11
