GEB 3213 EXAM 2025 QUESTIONS AND
ANSWERS
Credibility - ANS -reputation for being trustworthy
-the degree to which others believe or trust in you
-trustworthy to perform your work with excellence; to care about those you work with
establishing creditability - ANS 1. establish credibility through competence
2.estbalish credibility through caring
3. establish creditability through character
operating from a position of ___ or ____ is one of the first things you should consider as you
communicate - ANS trust, creditability
goal should be to gain trust or credibility from... - ANS colleagues, clients, customers, and
other contacts
the public increasingly views companies with - ANS less trust
a ____ also exists within companies - ANS deficit of trust
surveys show that employees often do not trust their own - ANS business leaders
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,post trust era - ANS the public overwhelmingly views businesses as operating against the
public's best interests, and the majority of employees view their leaders and colleagues
skeptically
competence - ANS refers to the knowledge and skills needed to accomplish business tasks,
approach business problems, and get a job done
competence is based on your? - ANS track record of success and achievement
people develop competence through ___, ___, and ____ - ANS study, observation, and
practice and real world business experiences
two traits associated with competence: - ANS focus on action and
emphasis on results
caring - ANS implies understanding the interests of others, cultivating a sense of community
and demonstrating accountability
once an indidviual is perceived as unconquered about the interests of others or disinterested in
causes above and beyond himself others.... - ANS distrust such a person
your ability to gain credibility strongly depends on - ANS your ability to show that you care
for the needs of others
effective communicators - ANS gain trust by connecting with others- that is, seeking to
understand others' needs, wants, opinions, feelings, and aspirations
the most effective business leaders in todays corporate environment have generally risen to
their positions because of their - ANS sense of community and teamwork
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, speaking about "our needs" or "your needs" as opposed to "my needs... - ANS engenders
trust and helps you come up with solutions that achieve mutual benefit
a sense of accountability - ANS involves a feeling of responsibility to stakeholders and a duty
to other employees and customers
by placing a rationale for accountability in your communications, - ANS you will generate
substantial trust and goodwill from others
character - ANS refers to a reputation fro staying true to commitments made to stakeholders
and adhering to high moral and ethical values
character is central in creating - ANS trust
business ethics - ANS the commonly accepted beliefs and principles in the business
community for acceptable behavior
business ethics involve... - ANS adhering to laws, safeguarding confidential or proprietary
information; avoiding conflicts of interest; and refraining from accepting or providing
inappropriate gifts
transparency - ANS involves sharing all relevant information with stakeholders
trust building behaviors include - ANS -entending trust
-sharing info
-telling it straight
-providing opportunities
-admitting mistakes
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 3
ANSWERS
Credibility - ANS -reputation for being trustworthy
-the degree to which others believe or trust in you
-trustworthy to perform your work with excellence; to care about those you work with
establishing creditability - ANS 1. establish credibility through competence
2.estbalish credibility through caring
3. establish creditability through character
operating from a position of ___ or ____ is one of the first things you should consider as you
communicate - ANS trust, creditability
goal should be to gain trust or credibility from... - ANS colleagues, clients, customers, and
other contacts
the public increasingly views companies with - ANS less trust
a ____ also exists within companies - ANS deficit of trust
surveys show that employees often do not trust their own - ANS business leaders
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 1
,post trust era - ANS the public overwhelmingly views businesses as operating against the
public's best interests, and the majority of employees view their leaders and colleagues
skeptically
competence - ANS refers to the knowledge and skills needed to accomplish business tasks,
approach business problems, and get a job done
competence is based on your? - ANS track record of success and achievement
people develop competence through ___, ___, and ____ - ANS study, observation, and
practice and real world business experiences
two traits associated with competence: - ANS focus on action and
emphasis on results
caring - ANS implies understanding the interests of others, cultivating a sense of community
and demonstrating accountability
once an indidviual is perceived as unconquered about the interests of others or disinterested in
causes above and beyond himself others.... - ANS distrust such a person
your ability to gain credibility strongly depends on - ANS your ability to show that you care
for the needs of others
effective communicators - ANS gain trust by connecting with others- that is, seeking to
understand others' needs, wants, opinions, feelings, and aspirations
the most effective business leaders in todays corporate environment have generally risen to
their positions because of their - ANS sense of community and teamwork
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 2
, speaking about "our needs" or "your needs" as opposed to "my needs... - ANS engenders
trust and helps you come up with solutions that achieve mutual benefit
a sense of accountability - ANS involves a feeling of responsibility to stakeholders and a duty
to other employees and customers
by placing a rationale for accountability in your communications, - ANS you will generate
substantial trust and goodwill from others
character - ANS refers to a reputation fro staying true to commitments made to stakeholders
and adhering to high moral and ethical values
character is central in creating - ANS trust
business ethics - ANS the commonly accepted beliefs and principles in the business
community for acceptable behavior
business ethics involve... - ANS adhering to laws, safeguarding confidential or proprietary
information; avoiding conflicts of interest; and refraining from accepting or providing
inappropriate gifts
transparency - ANS involves sharing all relevant information with stakeholders
trust building behaviors include - ANS -entending trust
-sharing info
-telling it straight
-providing opportunities
-admitting mistakes
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 3
