HIMT 2150 - MID-TERM EXAM 2025
QUESTIONS AND ANSWERS
A quantitative tool tat provides an indication of an organization's performance in relation to a
specified process or outcome - ANS Performance measure
A standard of performance or best practice for a particular process or outcome -
ANS benchmark
The foundation of care-giving, which include buildings, equipment, professional staff, and
appropriate policies are included in what area of performance measurement? - ANS systems
The interrelated activities in healthcare organizations, which promote effective and safe patient
outcomes across services and disciplines within an integrated environment, are included in
what are of performance measurement? - ANS Processes
The final results of care, treatment, and services in terms of the patient's expectations, needs,
and quality of life, which ma be positive and appropriate or negative and diminishing, are
included in what area of performance measurement? - ANS outcomes
This type of performance measure focuses on a process that leads to a certain outcome,
meaning that a scientific or experiential basis exists for believing that the process, when
executed well, will increase the probability of achieving a desired outcome. - ANS process
measure
A graphic tool used to organize and prioritize ideas after a brainstorming session -
ANS affinity diagram
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, A QI technique that allows groups to narrow the focus of discussion or to make decisions
without becoming involved in extended circular discussions - ANS nominal group technique
A type of PI team that constructs relatively simple and quick "fixes" to improve work process
without going through the complete PI cycle - ANS Blitz Team
A PI team that involves staff from a single dept or service area - ANS functional team
A PI team that involves staff from more than one department, service area, or discipline -
ANS cross-functional team
A PI team role responsible for championing the effectiveness of PI activities in meeting
customers' needs and for the content of a team's work - ANS Team leader
A PI team role primarily responsible for ensuring that an effective performance improvement
process occurs by serving as advisor and consultant to the PI team, remaining neutral,
nonvoting member, suggesting alt PI methods and techniques to keep team on track and
moving forward, maintaining group dynamics, acting as a coach and motivator for the team,
assisting in consensus building when necessary, and recognizing team and individual
achievements - ANS Team facilitator
A document that explains the issues the team was implemented to improve, describes the goals
and objectives and desired end state (vision), and lists the initial members of the tam and their
respective depts - ANS Team Charter
This type of chart is used to focus attention on any variation in the process and helps the team
to determine whether that variation is normal or a result of special circumstance -
ANS control chart
This type of data display tool is used to display discrete categories - ANS bar graph
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 2
QUESTIONS AND ANSWERS
A quantitative tool tat provides an indication of an organization's performance in relation to a
specified process or outcome - ANS Performance measure
A standard of performance or best practice for a particular process or outcome -
ANS benchmark
The foundation of care-giving, which include buildings, equipment, professional staff, and
appropriate policies are included in what area of performance measurement? - ANS systems
The interrelated activities in healthcare organizations, which promote effective and safe patient
outcomes across services and disciplines within an integrated environment, are included in
what are of performance measurement? - ANS Processes
The final results of care, treatment, and services in terms of the patient's expectations, needs,
and quality of life, which ma be positive and appropriate or negative and diminishing, are
included in what area of performance measurement? - ANS outcomes
This type of performance measure focuses on a process that leads to a certain outcome,
meaning that a scientific or experiential basis exists for believing that the process, when
executed well, will increase the probability of achieving a desired outcome. - ANS process
measure
A graphic tool used to organize and prioritize ideas after a brainstorming session -
ANS affinity diagram
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 1
, A QI technique that allows groups to narrow the focus of discussion or to make decisions
without becoming involved in extended circular discussions - ANS nominal group technique
A type of PI team that constructs relatively simple and quick "fixes" to improve work process
without going through the complete PI cycle - ANS Blitz Team
A PI team that involves staff from a single dept or service area - ANS functional team
A PI team that involves staff from more than one department, service area, or discipline -
ANS cross-functional team
A PI team role responsible for championing the effectiveness of PI activities in meeting
customers' needs and for the content of a team's work - ANS Team leader
A PI team role primarily responsible for ensuring that an effective performance improvement
process occurs by serving as advisor and consultant to the PI team, remaining neutral,
nonvoting member, suggesting alt PI methods and techniques to keep team on track and
moving forward, maintaining group dynamics, acting as a coach and motivator for the team,
assisting in consensus building when necessary, and recognizing team and individual
achievements - ANS Team facilitator
A document that explains the issues the team was implemented to improve, describes the goals
and objectives and desired end state (vision), and lists the initial members of the tam and their
respective depts - ANS Team Charter
This type of chart is used to focus attention on any variation in the process and helps the team
to determine whether that variation is normal or a result of special circumstance -
ANS control chart
This type of data display tool is used to display discrete categories - ANS bar graph
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 2
