HMGT 3260 Exam II (Midterm) / Actual
Questions & Verified Answers, .
Which would be considered a tangible benefit to a member of a Country Club - Answer:
Amenities
You have just been elected "Employee of the Month" by customer ballot. This makes you feel
very proud. Which of Maslow's Needs are being met - Answer: Self-actualization
Which would be considered an intangible benefit to a member of a City Club - Answer: Name
Recognition
"As stated in the notes for this class, when considering the levels of motivation in Maslow's
hierarchy, which level would reflect the primary motivation for someone to join a private club?"
- Answer: The Club satisfies their Esteem and Status Needs through personalized attention and
exclusive membership requirements
Which would NOT be very likely to be found in a Club's Creed - Answer: Mention of the National
Government
"Once the economy began to recover after World War II, the new clubs that were built were
"amenities" driven. What is an amenity?" - Answer: An aspect of the facilities that goes beyond
the basics
"You find a document that includes the Club's name, the type of business it is in, the length of
the life of the business, membership and administration details, means of choosing personnel
and a mention of how rules will be developed. What document did you just find?" - Answer:
Articles of Incorporation
, According to Bill McLeod, we should never forget that the club is an extension of:" - Answer: the
member's home
Which of the following are legal documents required by every club? - Answer: Articles of
Incorporation and Bylaws
Which of the following is an example of an internal market? - Answer: Students in relation to
their school
Voters in relation to a political party
Employees in relation to employers
Members in relation to their club
Correct! All of these are good examples of internal markets. <--
You have just taken over a new club where there have been problems. You determine that the
main problem lies with training issues. How would you go about making sure your staff is
properly trained - Answer: Use the existing training manuals to ensure that each employee
understands what is expected of them.
Schedule regular training sessions to make sure good habits are reinforced
Both b. and c <--
What is the diversity challenge that club managers face today - Answer: How to identify the
needs of the members as they become more diverse
Questions & Verified Answers, .
Which would be considered a tangible benefit to a member of a Country Club - Answer:
Amenities
You have just been elected "Employee of the Month" by customer ballot. This makes you feel
very proud. Which of Maslow's Needs are being met - Answer: Self-actualization
Which would be considered an intangible benefit to a member of a City Club - Answer: Name
Recognition
"As stated in the notes for this class, when considering the levels of motivation in Maslow's
hierarchy, which level would reflect the primary motivation for someone to join a private club?"
- Answer: The Club satisfies their Esteem and Status Needs through personalized attention and
exclusive membership requirements
Which would NOT be very likely to be found in a Club's Creed - Answer: Mention of the National
Government
"Once the economy began to recover after World War II, the new clubs that were built were
"amenities" driven. What is an amenity?" - Answer: An aspect of the facilities that goes beyond
the basics
"You find a document that includes the Club's name, the type of business it is in, the length of
the life of the business, membership and administration details, means of choosing personnel
and a mention of how rules will be developed. What document did you just find?" - Answer:
Articles of Incorporation
, According to Bill McLeod, we should never forget that the club is an extension of:" - Answer: the
member's home
Which of the following are legal documents required by every club? - Answer: Articles of
Incorporation and Bylaws
Which of the following is an example of an internal market? - Answer: Students in relation to
their school
Voters in relation to a political party
Employees in relation to employers
Members in relation to their club
Correct! All of these are good examples of internal markets. <--
You have just taken over a new club where there have been problems. You determine that the
main problem lies with training issues. How would you go about making sure your staff is
properly trained - Answer: Use the existing training manuals to ensure that each employee
understands what is expected of them.
Schedule regular training sessions to make sure good habits are reinforced
Both b. and c <--
What is the diversity challenge that club managers face today - Answer: How to identify the
needs of the members as they become more diverse
