RAMEXAM22 - RAM EXPERT EXAM
PREMIUM RAM DELIVERY. EXAM 2025
QUESTIONS AND ANSWERS
Which on of the following is NOT something customers typically need help with during
delivery? - ANS Operating the AM/FM radio
As part of a premium follow-up, how soon should you contact a customer after they've taken
delivery of their new vehicle? - ANS 24 hours
Which step of the Sales Process is usually the best time to help a customer enroll and get
started with connected services and ownership benefits? - ANS Vehicle Delivery
What is the first step when using Owner Support Plus to enroll a customer so they can access
their connected services or ownership benefits? - ANS Enter the VIN and select "Go"
According to J.D. Power, _____ percent of buyers will return to your dealership if their needs
are completely understood. - ANS 86 percent
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI)
scores? - ANS Causes SSI scores to plummet
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 1
PREMIUM RAM DELIVERY. EXAM 2025
QUESTIONS AND ANSWERS
Which on of the following is NOT something customers typically need help with during
delivery? - ANS Operating the AM/FM radio
As part of a premium follow-up, how soon should you contact a customer after they've taken
delivery of their new vehicle? - ANS 24 hours
Which step of the Sales Process is usually the best time to help a customer enroll and get
started with connected services and ownership benefits? - ANS Vehicle Delivery
What is the first step when using Owner Support Plus to enroll a customer so they can access
their connected services or ownership benefits? - ANS Enter the VIN and select "Go"
According to J.D. Power, _____ percent of buyers will return to your dealership if their needs
are completely understood. - ANS 86 percent
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI)
scores? - ANS Causes SSI scores to plummet
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 1
