COB Operations - Ch 1 EXAM QUESTIONS
AND ANSERS WITH RATIONALES|ALREDY GRADED
A+
supply chain issues:
1) increasing levels of outsourcing
2) competitive pressures
3) increasing globalization
4) inventory - ANSWER- 1) buying goods or services instead of producing or providing
them themselves
2) this has led to an increasing number of new products, shorter product development
cycles, and increased demand for customization
3) having far-flung customers and/or suppliers means longer lead times and greater
opportunities for disruption of deliveries
4) this plays a major role in the success or failure of a supply chain, so it is important to
coordinate this throughout the supply chain
place the stages of evolution of Operations Management in chronological order, with the
oldest one listed first - ANSWER- 1) industrial revolution
2) scientific management
3) human relations movement
4) decision models and management science
as an example of a trade-off decision faced by an operations manager, an increased
warranty period on a car will lead to ... customer satisfaction and a/an ... in costs to the
company - ANSWER- increased
increased
areas of operations function and their responsibilities:
1) purchasing
2) industrial engineering
3) distribution
4) maintenance - ANSWER- 1) has responsibility for procurement of materials, supplies,
and equipment
2) concernend with scheduling, performance standards, work methods, quality control,
and material handling
, 3) involves the shipping of goods to warehouses, retail outlets, or final customers
4) responsible for general upkeep and repair of equipment, buildings and grounds,
heating and air conditioning; removing toxic wastes; parking; and perhaps security
managers must learn how to establish ... . Managers must focus on issues or items that
will do the most good - ANSWER- priorities
operations management is primarily concerned with three kinds of technology. define
the following:
1) product and service tech
2) process tech
3) information tech - ANSWER- 1) refers to the discovery and development of new
products and services
2) refers to methods, procedures, and equipment used to produce goods and provide
services
3) refers to the science of computers and other electronic equipment to store, process,
and send information
which of the following is correct regarding the scope of operations management -
ANSWER- operations management affects the entire organization
which of the following statements are true regarding business ethics - ANSWER- ethics
provides a behavioral guideline for a variety of situations
there are several ways (principles) to approach thinking about ethical problems
ethical questions can arise in many situations
which of the following is/are true about the degree of customization a company offers its
customers - ANSWER- greater customization tends to require more specialized (or
flexible) equipment
greater customization tends to require greater employee skill
AND ANSERS WITH RATIONALES|ALREDY GRADED
A+
supply chain issues:
1) increasing levels of outsourcing
2) competitive pressures
3) increasing globalization
4) inventory - ANSWER- 1) buying goods or services instead of producing or providing
them themselves
2) this has led to an increasing number of new products, shorter product development
cycles, and increased demand for customization
3) having far-flung customers and/or suppliers means longer lead times and greater
opportunities for disruption of deliveries
4) this plays a major role in the success or failure of a supply chain, so it is important to
coordinate this throughout the supply chain
place the stages of evolution of Operations Management in chronological order, with the
oldest one listed first - ANSWER- 1) industrial revolution
2) scientific management
3) human relations movement
4) decision models and management science
as an example of a trade-off decision faced by an operations manager, an increased
warranty period on a car will lead to ... customer satisfaction and a/an ... in costs to the
company - ANSWER- increased
increased
areas of operations function and their responsibilities:
1) purchasing
2) industrial engineering
3) distribution
4) maintenance - ANSWER- 1) has responsibility for procurement of materials, supplies,
and equipment
2) concernend with scheduling, performance standards, work methods, quality control,
and material handling
, 3) involves the shipping of goods to warehouses, retail outlets, or final customers
4) responsible for general upkeep and repair of equipment, buildings and grounds,
heating and air conditioning; removing toxic wastes; parking; and perhaps security
managers must learn how to establish ... . Managers must focus on issues or items that
will do the most good - ANSWER- priorities
operations management is primarily concerned with three kinds of technology. define
the following:
1) product and service tech
2) process tech
3) information tech - ANSWER- 1) refers to the discovery and development of new
products and services
2) refers to methods, procedures, and equipment used to produce goods and provide
services
3) refers to the science of computers and other electronic equipment to store, process,
and send information
which of the following is correct regarding the scope of operations management -
ANSWER- operations management affects the entire organization
which of the following statements are true regarding business ethics - ANSWER- ethics
provides a behavioral guideline for a variety of situations
there are several ways (principles) to approach thinking about ethical problems
ethical questions can arise in many situations
which of the following is/are true about the degree of customization a company offers its
customers - ANSWER- greater customization tends to require more specialized (or
flexible) equipment
greater customization tends to require greater employee skill
