COB202 Test# 2 Exam Questions And Answers
Verified 100% Correct
What are Actions to correct under-reward inequity? - ANSWER- -Reduce our inputs
-Increase our outcomes
-Increase other's inputs
-Reduce other's outputs
-Change our perceptions
-Change comparison other
-Leave the field
Effective Goal Setting Features - ANSWER- -Specific - What, how, where, when,
and with whom the task needs to be accomplished -Measurable - how much, how
well, at what cost
-Achievable - challenging, yet accepted (E-to-P)
-Relevant - within employee's control
-Time-framed - due date and when assessed
-Exciting - employee commitment, not just compliance
-Reviewed - feedback and recognition on goal progress and accomplishment
Features of Effective Feedback - ANSWER- -Specific - connected to goal details
-Relevant - Relates to person's behavior
-Timely - links actions to outcomes
-Credible - trustworthy source
-Sufficiently frequent - Employee's knowledge/experience, Task cycle
2 types of Sources of Feedback - ANSWER- -social sources
-nonsocial sources
social sources - ANSWER- Feedback directly from others
-e.g., boss, customers, multisource
nonsocial sources - ANSWER- Feedback not conveyed directly by people
-e.g., electronic displays, customer survey results
What is the preferred feedback source? - ANSWER- Use nonsocial feedback for goal
progress feedback
-considered more accurate
-negative feedback less damaging to self-esteem
Use social sources for conveying positive feedback
, -Enhances employee's self-esteem
Escalation of commitment can be effectively minimized by ensuring that: - ANSWER-
those who make the decision are different from those who implement and evaluate it.
The availability heuristic refers to the tendency: - ANSWER- to estimate the probability
of something occurring by how easily we can recall those events.
The concept of bounded rationality holds that: - ANSWER- decision makers process
limited and imperfect information and rarely select the best choice.
In the context of decision making, the rational choice paradigm selects the choice with
the highest utility through the calculation of: - ANSWER- subjective expected utility.
Which of these is the final step in the rational choice decision-making process? -
ANSWER- Evaluating decision outcomes
Intuition relies on programmed decision routines that speed up our response to pattern
matches or mismatches. These programmed decision routines are referred to as: -
ANSWER- action scripts.
Perceptual defense refers to the: - ANSWER- blocking out of bad news or information
that threatens our self-concept.
Satisficing refers to: - ANSWER- the tendency to choose an alternative that is good
enough rather than the best.
Which of the following is true at the highest level of employee involvement? - ANSWER-
The entire decision-making process is handed over to employees.
________ can be best defined as a conscious process of making choices among one or
more alternatives with the intention of moving toward some desired state of affairs. -
ANSWER- Decision making
decision making - ANSWER- Process of making choices among alternatives with the
intention of moving toward some desired state of affairs
What are the 2 types of decisions? - ANSWER- -Programmed: Simple, routine matter
for which a manager has an established decision rule
-Non-Programmed: New, complex decision that requires a creative solution
Rational Choice Paradigm - ANSWER- Effective decision makers identify, select, and
Verified 100% Correct
What are Actions to correct under-reward inequity? - ANSWER- -Reduce our inputs
-Increase our outcomes
-Increase other's inputs
-Reduce other's outputs
-Change our perceptions
-Change comparison other
-Leave the field
Effective Goal Setting Features - ANSWER- -Specific - What, how, where, when,
and with whom the task needs to be accomplished -Measurable - how much, how
well, at what cost
-Achievable - challenging, yet accepted (E-to-P)
-Relevant - within employee's control
-Time-framed - due date and when assessed
-Exciting - employee commitment, not just compliance
-Reviewed - feedback and recognition on goal progress and accomplishment
Features of Effective Feedback - ANSWER- -Specific - connected to goal details
-Relevant - Relates to person's behavior
-Timely - links actions to outcomes
-Credible - trustworthy source
-Sufficiently frequent - Employee's knowledge/experience, Task cycle
2 types of Sources of Feedback - ANSWER- -social sources
-nonsocial sources
social sources - ANSWER- Feedback directly from others
-e.g., boss, customers, multisource
nonsocial sources - ANSWER- Feedback not conveyed directly by people
-e.g., electronic displays, customer survey results
What is the preferred feedback source? - ANSWER- Use nonsocial feedback for goal
progress feedback
-considered more accurate
-negative feedback less damaging to self-esteem
Use social sources for conveying positive feedback
, -Enhances employee's self-esteem
Escalation of commitment can be effectively minimized by ensuring that: - ANSWER-
those who make the decision are different from those who implement and evaluate it.
The availability heuristic refers to the tendency: - ANSWER- to estimate the probability
of something occurring by how easily we can recall those events.
The concept of bounded rationality holds that: - ANSWER- decision makers process
limited and imperfect information and rarely select the best choice.
In the context of decision making, the rational choice paradigm selects the choice with
the highest utility through the calculation of: - ANSWER- subjective expected utility.
Which of these is the final step in the rational choice decision-making process? -
ANSWER- Evaluating decision outcomes
Intuition relies on programmed decision routines that speed up our response to pattern
matches or mismatches. These programmed decision routines are referred to as: -
ANSWER- action scripts.
Perceptual defense refers to the: - ANSWER- blocking out of bad news or information
that threatens our self-concept.
Satisficing refers to: - ANSWER- the tendency to choose an alternative that is good
enough rather than the best.
Which of the following is true at the highest level of employee involvement? - ANSWER-
The entire decision-making process is handed over to employees.
________ can be best defined as a conscious process of making choices among one or
more alternatives with the intention of moving toward some desired state of affairs. -
ANSWER- Decision making
decision making - ANSWER- Process of making choices among alternatives with the
intention of moving toward some desired state of affairs
What are the 2 types of decisions? - ANSWER- -Programmed: Simple, routine matter
for which a manager has an established decision rule
-Non-Programmed: New, complex decision that requires a creative solution
Rational Choice Paradigm - ANSWER- Effective decision makers identify, select, and
