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If a travel agent or travel wholesaler becomes aware of such a
change, then he or she must inform the customer promptly.
Any change - such as a change in price, carrier, dates, or
quality of accommodation - could affect the customer's
decision to travel.
Section 40 of the Regulation - ANSWER-If a registrant becomes
aware that one of the following situations or events has
occurred, he or she must promptly inform the customer or
travel agent and offer the customer the choice of a full refund
immediately or comparable alternative travel services
acceptable to the customer.
If the registrant learn that the accommodation is not in the
same condition as described during the sales process, and If
the customer purchased the accommodation as part of a
package, the refund or alternative services applies to the: -
ANSWER-whole package
, If the registrant learn that the accommodation is not in the
same condition as described during the sales process, and If
the purchased accommodation is not part of a package, the
refund or alternative service applies to - ANSWER-the
accommoda-tion only.
Section 41 of the Regulation - ANSWER-If a travel agent sells
travel services and pays the travel wholesaler 21 days or more
before the day of departure, the wholesaler must forward all
tickets, vouchers, the itinerary, and other related documents to
the travel agent at least 14 days before the customer's
departure date (unless the agent or customer direct otherwise).
Section 42 of the Regulation - ANSWER-After receiving all
tickets, vouchers, the itinerary, and other related documents
from the wholesaler or other person, the travel agent must
ensure that all the information is correct before giving the
ticket, voucher, itinerary, or other documents to the customer
who purchased the travel services.
Section 43 of the Regulation - ANSWER-Travel Wholesaler's
Requirement to Provide Travel Services