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If the registrant learn that the accommodation is not in the same condition as described during the sales
process, The customer or customer's travel agent must be notified of the fact and offered: - CORRECT
ANSWER-a full and immediate refund (including all fees, levies, service charges, surcharges, taxes, and
other charges) or comparable alternative travel services that are acceptable to the customer
, If the registrant learn that the accommodation is not in the same condition as described during the sales
process, and If the customer purchased the accommodation as part of a package, the refund or
alternative services applies to the: - CORRECT ANSWER-whole package
If the registrant learn that the accommodation is not in the same condition as described during the sales
process, and If the purchased accommodation is not part of a package, the refund or alternative service
applies to - CORRECT ANSWER-the accommoda-tion only.
What are the four main obligations that a registrant must meet after a sale but before the client departs
on the trip? - CORRECT ANSWER-invoicing requirements, requirements to inform customers of any
changes that might affect their purchase, requirements to verify travel wholesaler documents,
requirements for a travel wholesaler to provide travel services
Section 38(1) of the Regulation - CORRECT ANSWER-After making a sale, a travel agent must
promptly issue the customer a statement, invoice, or receipt.
A statement, invoice, or receipt can be more than one page, as long as the first page: - CORRECT
ANSWER-shows that more pages follow.
Agency's and counsellors' identification - CORRECT ANSWER-the name under which the travel agent
carries on business, the travel agent's business address, telephone, and registration numbers, contact
information such as the travel agent's fax number and email address, the name of the travel counsellor
who made the booking and accepted the first payment
Customer identification - CORRECT ANSWER-the name and address of the person who purchased
the travel services, the name, if known, of each person on whose behalf the payment is made (that is,
those people travelling)
Travel services details - CORRECT ANSWER-the date of the booking, a fair and accurate description
of the travel services contracted for, including destination, departure date, and names of the persons
who will provide the travel services,
if the travel agent sells insurance, a statement whether or not the customer has purchased trip
cancellation insurance and, if applicable, out-of-province health insurance, if the travel agent does not